probleme resolu en un coup de telephone ; les contrats tres vite retrouvés ;le problème compris et identifier rapidement et la solution apportée a la suite et faite en direct sur le site avec verif... See more
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Ionos is not only selling a product, this company is clearly taking ownership of the quality and the functionality of its products. Calling Ionos customer service, you are connected to experts who kno... See more
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It’s a great service—useful and well-designed. As an English-speaking user, I found navigation and access to information a bit challenging. However, the support team is excellent. IONOS mostly su... See more
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Their Chat is very responsive and effective. Their website templates are very easy to manage even if you don’t have any experience in programming. You only need to chose your best images and texts to... See more
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Company details
- Web hosting company
- also in
- Cloud Computing Service
- DNS Provider
- Ecommerce solution provider
- Email service provider
- Website designer
About IONOS | ionos.fr
Written by the company
À propos de IONOS
IONOS est la plateforme Cloud européenne dédiée à la réussite digitale : un partenaire de confiance qui vous accompagne de façon personnalisée dans vos projets d'infrastructure Cloud et d'hébergement Web, avec des solutions qui évoluent en fonction de vos besoins.
Solutions d’hébergement
Depuis plus de 25 ans, nous proposons à nos clients des produits performants à des prix abordables. Des domaines à la création de sites Internet, en passant par les solutions e-commerce, l’hébergement WordPress et les serveurs, vous trouverez tout ce dont vous avez besoin pour vos projets Web.
Solutions Cloud
Le Cloud IONOS offre une réelle souveraineté des données, une évolutivité maximale et une haute disponibilité. C'est pourquoi les entreprises et le secteur public font confiance à nos solutions IaaS, PaaS, nos services de calcul, de stockage et de sauvegarde.
Avec des performances de pointe, une tarification transparente, une sécurité élevée et une assistance professionnelle, nous vous offrons les meilleures conditions pour votre transformation digitale.
Pourquoi choisir IONOS ?
Avec plus de 22 millions de domaines actifs et plus de huit millions de contrats clients, IONOS est votre partenaire digital en Europe. Depuis plus de 25 ans, nous développons des solutions innovantes et fiables sur notre propre infrastructure géo-redondante en Europe et aux États-Unis.
Notre service client, plusieurs fois primé, est joignable 24h/24, 7j/7 pour répondre à toutes vos questions. Un conseiller personnel dédié se tient également à la disposition de chaque client IONOS pour un accompagnement personnalisé.
Contact info
4.7
Excellent
16k reviews
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Availability on Friday night @ 7:30pm…
Availability on Friday night @ 7:30pm and staff competency. Merci Jean-Marc in Marseille
19 September 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Yves,
Thank you for your feedback. We are happy to have been able to help you efficiently.
We remain at your disposal.
Best regards,
Olivier, IONOS
Great catalog of products and services
Great catalog of products and services, bundled or a-la-carte.
Great contact center as well with operators with a good technical skill level.
12 September 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Antoine,
Thank you for sharing your experience with us. We are delighted to have lived up to your expectations.
We are committed to providing you with a quality service, and are pleased that your customer experience was as pleasant as it was efficient.
Best regards,
Amandine
Great customer service and great website
27 August 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Pauline,
Many thanks to you for your feedback.
It is very important for us to assist you in the best possible way.
Don't refrain from contacting us if needed.
Best regards,
Olivier, IONOS
Reply from IONOS | ionos.fr
Hi Michael,
Thanks for the positive review! Glad you found our domain purchase process efficient, friendly, and competitively priced!
Best regards,
Amandine, IONOS
Unsubscribe easily
I wanted to unsubscribe and I succeed very quickly with an helpful advise from the platform !
8 August 2025
Unprompted review
Reply from IONOS | ionos.fr
Hello,
Many thanks for your feedback.
It is very important for us to assist you in the best possible way.
Don't refrain from contacting us if needed.
Best regards,
Olivier, IONOS
Services parfaits !!!!
7 August 2025
Unprompted review
Reply from IONOS | ionos.fr
Bonjour Nathalie,
Merci d'avoir pris le temps de nous faire partager votre avis très gratifiant.
Nous aurons toujours plaisir à vous accompagner dans vos projets.
N'hésitez pas à solliciter nos équipes, qui restent continuellement présentes pour vous.
Cordialement,
Olivier, IONOS
Great company to be hosted with
They are always available on the phone and highly qualified most of the time. I can really recommand this brand. First, you never wait too long before they answer the phone and they will always try to solve the issue you're challenging. 5 stars without a doubt given the chance.
7 August 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Benoit,
Thank you for your feedback, we appreciate.
It is really important for us to provide you with the best possible support, and to guide you in your projects.
Don't hesitate to come back to us as soon as you need it.
Best regards,
Olivier, IONOS
Phone and support experience
I have always been helped and well received by the IONOS team by phone. And I'm a client from several years now.
30 July 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Christophe,
Thank you for your feedback, we appreciate.
It is really important for us to provide you with the best possible support, and to guide you in your projects.
Don't hesitate to come back to us as soon as you need it.
Best regards,
Olivier, IONOS
Au top
Au top, Junior Degnin est un excellent interlocuteur au service client. Patient, agreable et a l ecoute, il a su regler tous mes problemes de ndd et d herbergement.
27 July 2025
Reply from IONOS | ionos.fr
Bonjour Yuri,
Merci pour votre commentaire très favorable.
Nos équipes sont à votre disposition pour vous accompagner au mieux dans tous vos projets sur le web.
N'hésitez pas à faire appel à elles !
Cordialement,
Olivier, IONOS
Perfect help for solving our problem
Available, responsive, and caring contact person, clear explanations and support for resolving the problem. Many thanks to Laetitia!!
4 July 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi,
Thank you so much for your kind words!
We’re delighted to hear that you felt well supported and that Laetitia was able to assist you effectively. Your satisfaction is our priority, and we’ll be sure to share your message with her. It will certainly make her day!
Don’t hesitate to reach out again if you need any further help.
Best regards,
Amandine, IONOS
Very friendly and efficient customer…
Very friendly and efficient customer service.
2 July 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Bénedicte,
Thank you for sharing your experience with us. We are delighted to have lived up to your expectations.
We are committed to providing you with a quality service, and are pleased that your customer experience was as pleasant as it was efficient.
Best regards,
Amandine, IONOS
we are heard in a very professional way
1 July 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Katia,
Thank you for your feedback!
We’re glad to know you felt listened to in a professional manner. It's important to us that every customer feels heard and supported.
Don't hesitate to reach out again if you need anything!
Best regards,
Amandine, IONOS
Professional service.
17 June 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Dominique,
Thank you for your feedback.
We are happy to have been able to help you efficiently.
We remain at your disposal.
Best regards,
Olivier, IONOS
Excellent service and great value
I really appreciated the attentive service, the fair pricing, and how well my needs were understood. It’s rare to find such a great balance of professionalism and genuine care. Highly recommended!
18 June 2025
Unprompted review
Reply from IONOS | ionos.fr
Bonjour Sanjee,
Thank you so much for your kind words! We're truly delighted to hear that you felt well-supported and that our service met your expectations. Providing fair, attentive, and personalized support is exactly what we strive for, and your feedback means a lot to us.
We’re grateful for your recommendation and look forward to continuing to support you in the future!
Best regards,
Amandine, IONOS
Very efficient support
Easy and fast access to the support. high competence skills of the person I met online.
12 June 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Clement,
Thank you for your feedback, we appreciate.
It is really important for us to provide you with the best possible support, and to guide you in your projects.
Don't hesitate to come back to us as soon as you need it.
Best regards,
Olivier, IONOS
Wonderful customer service with Michel…
Wonderful customer service with Michel and Florence ! I highly recommend this company !
11 June 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Alexandra,
Many thanks for your feedback !
It is very important for us to help you as soon as you need it.
Don't hesitate to contact us if needed.
Best regards,
Olivier, IONOS
Great day Great time Great experience.
Great day Great time Great experience.
30 May 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi,
Many thanks for your feedback.
It is very important for us to assist you in the best possible way.
Don't refrain from contacting us if needed.
Best regards,
Olivier, IONOS
Excellent !
Ionos is a at the same time a good deal and as an excellent back office team. They are always here for you as a client.
You want to be served as you deserved ? Go to IONOS
29 May 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi,
Thank you for your feedback, we appreciate.
It is really important for us to provide you with the best possible support, and to guide you in your projects.
Don't hesitate to come back to us as soon as you need it.
Best regards,
Olivier, IONOS
Very satisfied
I told with advisor and it was very professional and qualified.
It's good. To have some like him, wo take the time to understand you problem, and to give the best answer possible.
21 May 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi,
Thank you very much for your kind feedback!
We're glad to hear that our advisor took the time to understand your issue and provided you with the support you needed. We'll make sure to share your words with the team it's always rewarding to know that our efforts make a difference.
If you need anything else, we're always here to help!
Best regards,
Amandine, IONOS
Terrible service
Terrible customer service - contract activation via phone, in french? what is that?
80eur for an SSL certificate?
14 May 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Catalin,
We’re sorry to hear about your experience. Please note that if you place an order through IONOS.fr, our customer service is indeed provided in French, in line with our commitment to offering local support for our customers in France.
Additionally, security is a top priority at IONOS. For this reason, certain services may require additional verification steps, including phone confirmation, to prevent misuse or fraudulent activity.
If you have any questions or concerns, we encourage you to reach out to us through our official support channels : https://www.ionos.fr/contact
Our team is here to help.
Best regards,
Amandine, IONOS
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