DONT SIGN UP...SCAM COMPANY!
I just joined Iopenusa about 2 months ago. Racked up 2 payouts of 12.25(was supposed to be 12.50) The first payout took over 3 weeks to get. I was told by customer serv that there was some 10 day period where cint has to approve it. Finally got paid after going back and forth with them for weeks. Then, IMMEDIATELY after my 2nd payout, which I did get fairly quickly, the page has said "no surveys available" for almost 3 weeks straight now. I believe this company is doing what others do which is basically ban you after a couple of payouts. I have written to cust serv a few times but now get no response. Looking like a scam company, don't waste your time with them. Someone should do something about these fraudulent survey sites.
Update....i see they responded but still wont reply back to my emails anymore. I would like them to explain why no surveys are available for a month now and also answer as to why no one from cust serv is attempting to get back with me. They come on here and make it look they are helpful when in reality, they arent doing anything. My rating will change once they provide surveys again. Otherwise...its looking more and more like a scam site.
Update as of Aug 18 2023....they were late for weeks with another payment and when I complained again they wrote back stating my responses were inconsistent so they blocked me from surveys for 3 months! It's all bs and not true at all. Each time I wrote to ask where the compensation was, they always had some bogus excuse and made no surveys available. Today, just to check...went to sign in and it now says wrong email or pword which is a complete lie. Requested pword reset link and they never even sent one. DO NOT WASTE YOUR TIME WITH THEM! I spent 6 months and got paid out 12.25 2 times. They take .25 each time for unknown reasons as well. SCAM COMPANY! Go with ipsos isay and survey junkie or swagbucks. They all pay fast.
Reply from IOpenUSA
Dear valued member,
Thank you for taking the time to share your feedback regarding your experience with Iopenusa. We appreciate your perspective, and we apologize for any inconvenience or frustration you may have encountered during your time with us.
We understand that receiving payouts promptly is crucial, and we sincerely apologize for any delays you experienced with your first payout. It is important to note that there is a verification process in place with our partner Cint, which can sometimes cause a slight delay. However, we acknowledge that three weeks is longer than expected, and we apologize for any confusion or inconvenience caused during that time.
We are glad to hear that you received your second payout in a more timely manner. However, we apologize for the current unavailability of surveys on our platform. We assure you that we are actively working to resolve this issue and bring more survey opportunities to our members. We understand that it can be frustrating when surveys are not readily available, and we apologize for any inconvenience caused.
Regarding your concern about being banned after receiving a couple of payouts, we would like to assure you that Iopenusa does not engage in such practices. Our aim is to provide a fair and rewarding experience to all our members. If you believe there has been a misunderstanding or an error, we encourage you to reach out to our customer service team. However, we apologize for the lack of response you mentioned and assure you that we are working to improve our response times to better assist our members.
We take your feedback seriously, and we are continuously striving to enhance our services and address any issues that arise. We value your membership and appreciate your patience and understanding during this time. If there is anything further we can do to assist you or address your concerns, please do not hesitate to contact us.
Thank you for your feedback, and we apologize for any inconvenience caused. We remain committed to providing a positive experience for all our members.
Sincerely, iOpenUSA Support
