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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the product quality, citing issues such as poor durability, screens breaking easily, and devices overheating. People also found the user experience frustrating due to software glitches, slow performance, and problems with basic functionalities like hotspot connectivity, camera operation, and app stability. Reviewers frequently mentioned that the app experience was subpar, with software feeling outdated and updates causing new problems. The price of the products was also a major point of contention, with many feeling that the high cost did not align with the perceived low quality and numerous issues encountered.

What people talk about most

Product

Clients share negative opinions on product quality and functionality. Many reviewers report issues such as... See more

User experience

Reviewers highlight negative aspects of user experience, expressing significant dissatisfaction. Many... See more

Quality

People report negative experiences with quality. Many consumers express disappointment, citing issues like... See more

Application

Consumers express significant frustration with the app experience. Many report issues such as apps hanging,... See more

Price

Reviewers express strong dissatisfaction with the price of products. Many consumers feel that the cost, often... See more

Based on these reviews

Rated 1 out of 5 stars

Do Not buy, poor quality product- Problems with personal hot spot (does not connect to other device) does not run in the car (CarPlay), very problematic with all poor battery life -= do not trust thes... See more

Rated 1 out of 5 stars

Please do yourself a favor and break away from Apple’s vicious cycles of cheap products just expiring prompting you to buy new and sticking with them due to limited compatibility to transfer your data... See more

Rated 1 out of 5 stars

After nearly 10 years of buying Apple phones I will switch as the last Apple 14+ broke after one year. The customer service although polite was not successful with fixing it at the store and as I onl... See more

Rated 1 out of 5 stars

I’ve had iPhones since I can remember buying phones for myself. The last device I had was an iPhone 12 and now since recently I have an iPhone 15 pro titanium. I am incredibly uncomfortable us... See more


1.3

Bad

TrustScore 1.5 out of 5

393 reviews

5-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my iPhones

Love my iPhones ! Everything Apple I own is so very important to me ! I Love My iPads and iPods and MacBooks just love it all!! Thank You Apple for providing me my tech essentials !

20 November 2021
Unprompted review
Rated 5 out of 5 stars

iPhones are the best, no ands ifs or buts

iPhones are the best phones available on the market today with privacy built into the core. I’ve always liked Apple because they fiercely protect your data and information from other big tech giants. iPhones also have little to no issues, last anywhere between 10-20 years if taken care of and have some of the best looks in available. I’m apple for life! 😍

14 November 2021
Unprompted review
Rated 1 out of 5 stars

Iphones are not user friendly

Iphones are not user friendly. Nothing is intuitive. It’s such a poor design. If my company gave me a choice I would swap it for any other make. Any!

6 November 2021
Unprompted review
Rated 1 out of 5 stars

my advise is not to purchase a apple…

my advise is not to purchase a apple phone cover direct from apple as their product is beyond disappointing. The price of £67 is over inflated for the product that you receive. after only 6 months use, it has faded around all the edges, no longer keeps its colour and is worn out and has become an embarrassment to present in public.

3 November 2021
Unprompted review
Rated 1 out of 5 stars

Apple Goes Cheap

Just ordered two IPhone 13. Neither phone came with a charger that works without my having to order a USB Adapter. This stinks!!!! You use to get headphones and a working charger with a new phone. It's not like Apple isn't making money hand over foot off of us. Very very disappointed!!!! Convinced someone to switch from Samsung and they are really disappointed. I feel cheated

29 October 2021
Unprompted review
Rated 1 out of 5 stars

After having my phone stolen

After having my phone stolen, I needed a password reset and went into the store and they said they didnt do that. Then Apple support says they will let me know when they will do it. Then they say I need to wait 3 weeks to unlock to verify my identity. So they lied to begin with, they verified my is in minutes when I filled out a credit application for an Apple credit Card and gave me a $4000 credit line. But need three weeks to identify me. Meanwhile the find my iPhone is now useless, the criminal got away with it thank you Apple, and my business will not be able to survive this. Already lost a $2600 job because I was unable to communicate with them. I’ve been revictimized by Apple. Btw, you said you would text me at my phone number, you didn’t. A girl said she would call me back, she didn’t, a guy said google has live chat help. They don’t. Was told you can’t unlock accounts. You can .you are a company of liars.

26 October 2021
Unprompted review
Rated 1 out of 5 stars

Iphone doesn't get delievered because Apple did a wrong border declaration

Well, my iphone13 order ist blocked and doesn't get delivered since 2 weeks. Because Apple forget to declare the lithium battery, so now on the border the declared it as a dangerous good. After calling Apple twice and speaking with an unfriendly person, I still have no answer, no iphone but the phone is already paid... Apple's client service is really bad and not helpful at all, sadly.

14 October 2021
Unprompted review
Rated 3 out of 5 stars

3 stars is a fair and honest current rating

Have been an Apple user (not my choice) for 10 years until a couple of years ago.
Three stars is a fair rating for the devices considering the unavailability of many basic software features and continuous lack of well-thought out functionality of the existing ones.
Another huge drawback is the inflated level of spare parts and service based on the lack of information by most customers, pushing them either towards a model upgrade or pay for fixes at hugely increased prices.
PS- The stability of the hardware of the phones is something to be more than expected by this phone segment and I doubt it is much reliable than, say, Samsung (if at all).
Hope this helps the company rethink its future strategies and be helpful to readers.

8 October 2021
Unprompted review
Rated 1 out of 5 stars

I recently got a new iPhone and when I…

I recently got a new iPhone and when I attempted to add apple care for theft and loss, I was unable to do it. I then called Apple and the rep said she could see where I had attempted it 3 times, and she cancelled the attempts and said I could then try again. When she did, I could see on my phone that I now had Apple care and they had received the money for the monthly service. She stated that she couldn’t see it on her end, but she would call me back in three days to see if it was still there. She called me back in three days and I told her that I was still seeing that I am insured on the phone. She said she would have to check with upper management because for some reason a contract wasn’t generated. She then called me back 4 days later and stated that she was told to cancel my Apple Care, refund my money and in 24-48 hours I could purchase it again. When I explained to her that I could break my phone within 2 days and I would have no care. In addition it takes up to $30 for them to refund the money, so I would have to pay for it again. I asked, how are you able to cancel something that I supposedly don’t have and that you can’t see on your end? I asked why couldn’t I get the service immediately, and you apply the money that you already have? We went around and around with this and I still do not have a resolution. The problem is obviously a problem on Apple’s, and yet I have had to spend hours on the phone for something that I cannot correct. Apple is suppose to be one of the most technologically intelligent companies in the world and yet they cannot fix something that any small company can fix. I think they need to get their heads out of the clouds for a minute and come down to earth. The rep was nice and did the best she could to help, but I think Apple is negligent in providing the correct training for these kind of situations. The rep was just as frustrated as I was, and Apple’s employees should not have to deal with a lack of solutions or a lack of solutions that do not work.

5 October 2021
Unprompted review
Rated 5 out of 5 stars

I have had an IPhone starting with the…

I have had an IPhone starting with the IPhone launch in 2014. I have updated every 3-4 yrs and now have the IPhone 12 Pro Max. I love everything about the Apple products that I use almost continuously. I tried other OS' for interface with proprietary security systems, etc. and have found them vastly inferior to my Apple Products.My favorite is apple 🍎 4ever .

1 October 2021
Unprompted review
Rated 2 out of 5 stars

I purchased an iPhone And I love it

I purchased an iPhone And I love it. The problem with my phone is the charging cable. It is made of plastic. It splits open easily and can break off at the phone's lightning port.
My cables have split open revealing the tiny wires inside. Apple wants you to use their cables and chargers or "you could damage your phone or the brick."
In 3 months I replaced the same cable 4 times. Apple is charging $30.00 for this cheaply made cable.
I could buy 3 cables for half that price from Amazon but Apple makes you want to buy that cable or it could damage the phone. To top it off you get no charger with your new phone. You have to buy an Apple lightning to usb-c charger. There is no USB-A input on the charger. One usb-c and that's it.
The cost? Another $30.00. that's $60.00 for a 2 meter (6foot) cable and charger on top of the phone's cost.
The phone is excellent but Apple has to do better with the cables. I am on my 4th cable in 3 months like I said. That's $120.00 for cheaply made cables.
If you want an iPhone be prepared to buy a few cables. I don't know why a company like Apple can't make a sturdier cable. I am forced to buy Apple certified cables on Amazon.
Hey Apple! Show how you're screwing your customers. $30.00 for a cheap plastic 6 foot cable? Then you insist that I have to buy this subpar cable?
Or I can ruin the phone or brick? That's BS! From now on I'm buying from other sources. Your cheap plastic cables split at the lightning end and then you want me to pay $30.00 for it? 3 cables in 4 months of light use rediculous. If you don't make better cables at a reasonable price I'll go back to Android.

29 September 2021
Unprompted review
Rated 2 out of 5 stars

Iphones generally

Iphones generally ? Hot house plants across the range. Overpriced.. overengineered... overhyped. The best mobile I ever owned was a Nokia Widows phone. Fast, good battery life, great camera (like all Nokias). Shame Microsoft pulled the support. Nokia 2 series on Android not in the same league. Currently using Blackview A20. Cheap but brilliant on Android Go. £38.00 on ebay...And you get a charger, anti shatter glass, and plastic back case.

27 September 2021
Unprompted review
Rated 5 out of 5 stars

I've heard horror stories about Apple…

I've heard horror stories about Apple Care. Went to their store expecting the worse but was quite surprised at how accommodating they were. They helped fix my phone within a few minutes and I was off. Awesome people there!

25 September 2021
Unprompted review

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