Have been a customer 20 years. Always ok until recently they offloaded email accounts to a third party and now email service is almost non existent.Plus you have to pay an extra $60 dollar year fee to... See more
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Disgusting service overall, impossible for them to bother communicating by picking up their phone when you try to call them. Tried to speak via "live chat" to get a bot that sent me a form costing $2... See more
The first bill was over triple the agreed amount (fees and such that were never dislcosed) $75 unlimited became $450 snailpace when you could connect. The speed wasn't even close. I offered to pay the... See more
After 1.5 years of decent service (nbn FTTP) our connection started dropping and we were offline for hours many days of the week. iPrimus support was terrible. After figuring out that the router they... See more
Company details
- Telecommunications service provider
- Internet provider
- Internet Service Provider
- Mobile network operator
- Phone and internet services
Information provided by various external sources
Official account for iPrimus, home of the most flexible internet you can get. We're here Mon-Fri 9am-5pm.
Contact info
Collins Street, Melbourne, Australia
- iprimus.com.au
1.3
Bad
105 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Horrific...
Horrific...
I've had issues ever since I joined them. I'm on the line to their terrible tech and customer service people at least one a month usually more. Tens of minutes on hold, employees that repeat everything you say ten times but resolve nothing. When you get off the phone you want to hurl your pc, lap top, ipad, yourself out of a window.
Everything takes 24-48 hours to get done.
Save yourselves, go somewhere else, even if it's steam driven internet.
19 March 2018
Unprompted review
Don’t do it to yourself!
Appalling. Avoid at all costs. Don’t try to disconnect as they won’t release your line to allow you to go to another provider. Will NEVER deal with them again.
Would give no stars if I could.
16 January 2018
Unprompted review
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