IPSY Reviews 6,112

I signed up with Ipsy the end of September. I customized my box for October and it was mailed on October 3rd. It never was delivered. After going round and round with Ipsy they finally sent out another box. None of the items I selected were in the box. The items they sent me are clearly NOT going to work for my skin tone. I have never been so disgusted with a company. Never again Ipsy….never again.

Customer service was great.They resolved my problem instantly

Quick and efficient service for my problem. It was resolved quickly.

Ive been with ipsy since years and always order extra and share it with my mates despite being s poor student st university and parti time model because i have skin issues and these discount for high quality products the only thing that leave ny skin condition under control and my dermatologist approved it. Recently I faced some issues with Ispy and a order that never arrived. They did not even offered points as compensation or anything just a partis' refund .. i am seriously thinking of quitting my membership and go for competitor Allure who made me an offer and offer better tracking options and better customer service.

I was hoping way more from Ipsy.. I felt really misunderstood and ignored..

It was for my friend birthday and its a month late..

I look forward to be hearing from you,

Warmest regards,

Maryse

I Just love Ipsy the different products I get just love❣️

Every time I have an issue it is dealt with quickly and efficiently. The staff are friendly and happy to make to go above and beyond to make the situation better.

They took $105 of my money for an ultimate box and my normal monthly shipment I never received either. They dodged and delayed contact until a time limit ran out. Now they say I’m just out of luck. I’m filing a complaint with BBB. I Would never talk anyone u toning this rip off company.

I used to love and get excited for the 1st of the month when I got to choose my items and see what ipsy picked for me. That was a long time ago I guess. Now, I feel dumb for spending $ on stuff I dont want and paying more for add ons for the items I wish would have been a choice. The selection in one of the choices is always great and I want 3 out of 6 items at least but then the next bracket is 4 choices I dont like at all and the next is 4 more choices I am thinking i wish I could throw back and get a retry. I have 2 subscriptions on 2 accounts. For one of them I do icon /ultimate. The icon box has been so ridiculous. Its expensive for them to choose things I could get at Walgreens for $5 or even the brand says the item is worthless. They say "Natasha denona " for the icon but then i got 1 item from her line and my boxycharm got an item from her line too so what is the difference? I loved the pallette I got but I could have gone to sephora cheaper and gotten that and other items I actually like plus walked out of the store with them. This time I had boxycharm $36 ultimate $68 beauty boost $15 & my add ons $110. The only items I were truly happy to get were the one eyeshadow pallette they allowed me and the add ons. I literally got 4 picks for the beautyboost that were previous shop items that they clearanced. If ipsy doesnt care about our profile choices then why have us do them? If it have 2 profiles with extreme differences and still upsy picks the EXACT same items for both. And the choices they pick and allow me to pick are the same exact ones for 2 very different profile so that tells me they just get rid of products and dump them on us for cheap ways to fill the boxes. I get that ipsy needs to make $ but they will lose customers for sending people like me an eyebrow pencil every box including icon. Its just not worth it anymore. It wasnt always like this. Wish they would go back to the way it used to be. Ill be canceling this time.

I canceled my Ipsy subscription, but they still charged me afterward. I confirmed the cancellation and expected no further charges, yet they billed me anyway. Customer service was unhelpful and refused to make it right. It feels dishonest and disrespectful to customers who follow their cancellation process correctly. I won’t be using Ipsy again and recommend others stay away unless they want to deal with surprise charges.

I get a lot of the same types of products and haven’t been impressed with too many. I will definitely be canceling when I’m up for renewal. I have also had issues ordering “add ons” on more than a few occasions, with this last time the order never coming at all. To make it right they sent me a replacement order without 2 of the products I actually wanted and refunded me instead because after the 3 weeks it took to acknowledge my package was lost- the products were no longer available. Also it is almost impossible to reach customer service.

I love the product but what I don’t like is when they steal my money two months in a row after canceling my subscription

It is very hectic and frustrating for me to communicate with Ipsy and explain that I didn’t receive my October Ipsy box. I inquired so many times, but someone just sent one thing instead of my five things for my October box. It is very disappointed. I lost my money for October and got nothing.

I’ve had ipsy for over 3 years now, and this is the worst the company has been. I’ve dealt with issues with them in the past. Yet the most recent issue is the shipping. I never received my package and reaching out to customer service can be hard. They have a chatbot that is so annoying to deal with. It bugs out constantly, and won’t even let me file i report at all because of it. When i FINALLY was able to. I had to wait 3 more days for an answer from support. They said the sent an accommodation package after 4 weeks+ and said my package would include different items than what i have originally ordered, and that I would not be getting my add ons, or the glam boost, which i was most excited for. It’s been a week since my accommodation order has shipped, and they said they would make it a fast delivery. It’s been a week since the support and it says it’ll hopefully arrive in another week. Doesn’t seem very expedite. Until i receive my package i can give an update but so far nothing. Also the prices are jacked up. I understand inflation but I feel like they are taking advantage of it and going overboard. I wish they had a different shipping partner because that seems to be the issue as well. As for products chosen for you, It does not match at all what my preferences are. I do NOT use some products that are sent and make it very clear that i “rarely “ use them in the quiz about your preferences. Lastly I wish Boxycharm and Ipsy stayed separate. I enjoyed their products, service and quality more.

Actually right now not exactly thrilled with Ipsy. My box was lost by delivery company. It was shown weeks ago. I tried to contact Ipsy right away to have it resolved but the stupid bot basically would not let me through to a person and said that I had to wait till Nov 4th or 2nd something like that. When I finally had enough is when it was showing Novembers box. Ipsy kept saying they could not charge my card. Same card that they have been charging easily all year. Had plenty of money on it. I contact Ipsy again. Again the bot is acting like a stopper so I basically get verbally abusive with a robot just so I can speak to a real person and get escalated. Which still takes another day by email. Only to be told great they will send out a new box unfortunately what I picked will not be in it. Then again finally the card thing gets sorted and basically none of the good stuff is left so I’m left with crappy picks for November. I literally upgraded to Icon just so I can get some decent stuff in the boxes. Just to make is salvageable and make a decision if I’m going to stick with it. So yeah at this point pretty pissed at Ipsy. Your bot is not helping your customers it’s actually making things worse. It should not be this hard to speak with someone.

I have had to contact several times because I never got my Original October glam bag or the replacement and it is now November

I wish I could review my items, but the order I placed 27 days ago has still not arrived. I get orders shipped from overseas in less than half that time. I contacted customer service several times and was told my order would be here no later than 11/6. Well today is 11/6 and I still have no package. In fact, the tracking has not moved from their warehouse when it was shipped back on 10/20. I have never seen customer service like this before in my life.

I find it odd that the quiz doesn't ask for undertone. I have received dozens of warm (orange) foundations, lippies, all sorts of skin products, yet I am neutral to cool. The Nov Icon Box will likely be my last. What other boxes is everyone moving to??

EDITED TO ADD: Ipsy replied and called me by the wrong name. More proof that they DNGAF about their customers lol. I may downgrade my membership to the cheapy sample package so I can still access their amazing sales on their old-ass inventory. I mean Pat McGrath is still Pat McGrath, even if the palette was dropped three years ago ¯\_(ツ)_/¯

Cancelled my ipsy subscription in October to avoid the November charge, but they still billed me. Customer service said they don't give refunds, even though my account showed cancelled, very frustrating and unfair

I have been an ipsy subscriber for over 5 years now. I love this service. I have used a bunch of different beauty box service subscriptions, and ipsy is the only one that has lasted this long!

I love the selection of brands available and the steeply discounted prices I pay. Their customer service team always responds promptly, with courtesy, and always is able to help me solve my issue (not that I need to reach out to them very often!)

If for some reason my package gets lost, damaged, or items inside are missing are broken, I got an immediate shipment replacement with a brand new product. I have discovered so many products that I love through the ipsy subscription that I don't even shop at Sephora anymore!