IRCTC Reviews 442

Very bad experience people spitting vimal and tobacco here and there cleaniness is not there in maharastra express (11039)

No attendants on the Aurangabad railway platform for about more than 5 hours. It is 2.48 am on 25.8.2024. The Bharat Gaurav yatris are starving without even water. No arrangements, no courtesy to express inability to provide basic amenities like toilets on platform no 3 of Aurangabad Railway Station.
We strongly condemned and suggest strict action against IRTC authorities for deceiving the consumers and putting them into horrible situation..
IRCTC should stop undertaking such Yatras.
It is not possible for IRCTC to conduct this business.

I want to share my terrible experience with Indian Railways and IRCTC so that others don’t fall into the same trap. I booked a train ticket through Goibibo for a journey from Ludhiana to Jaipur on 27th April 2024 (PNR No: 2412701792). Not only was the train delayed by an entire day, but neither IRCTC nor Goibibo informed me about it. I waited at the station for 2 hours before I found out via Google that the train was delayed by 24 hours.

I immediately filed a TDR to get a refund, and Goibibo told me to wait for 3 months—an absurd amount of time! After months of chasing, calling, and emailing, my TDR was eventually rejected without any valid reason. Now they tell me that IRCTC can't do anything if the particular department rejects it. This is outright fraudulent and shows a complete lack of responsibility and accountability.

If you’re thinking of using Indian Railways or IRCTC, don’t. They have robbed countless people by not refunding for delayed trains, and if you’re unlucky enough to actually get on the train, be prepared for overbooking chaos. There’s no authenticity, no customer service, and absolutely no respect for your time or hard-earned money. You’re better off taking a sleeper bus, a shared taxi, or anything else but NOT Indian Railways.

To top it off, Goibibo doesn't take any responsibility either. This entire experience has been a nightmare, and I urge everyone to stay away from these services.

PNR No: 2412701792
TDR Status: CANCELLED
TDR Request No: INR17142449487690997
Train No: 12414 / JAT AII EXPRESS
Refund Amount: ₹2410
Passenger Name: Jyotsna Jain

Don’t let them scam you like they did to me!

I personally don't like the new rules atleast allow girls the lower birth and middle birth. we wore saree sometime it is very hard to climb the UB and many more situations such kind or situations we are facing . Do IRCTC have think about it?

Hai sir now I am travelling in Mysore express 12609 my seat no D2 96 and in D2 all are reserved but ttr is allowing unreserved pasanger for last 2 hour we are not able to sit in our set and now reservation compartment is filled with unreserved pasanger now I'm going to put this in Google

You can say worst service they are providing in every aspect. It is the fault of Government. Rubbish company.

We should give only negative reviews. One of the worst service for elderly people. There is no lift, escalator and no proper service on time. Everywhere it is Crowded and people standing for one lift. Many times escalator not working and limited service even on bigger cities like Chennai. Because of this, people pay more and travel by bus.

I had booked Tejas express from Thane to Goa. It was the most worst experience. Everytime traveling with Indian railway they add us to become nightmare. For Tejas vista coach one middle class is paying almost same or above we have charges price. We
were not informed that our train is late there were no single announcement for the same , it was almost about 3 hr late . This is how gov is taking so called high taxes to provide this pathetic service for middle class people. There are no clean platform , no clean washroom . There needs to be lots of improvement for Indian railway.

Railway should come forward to improve the quality of the food . Toilet facilities are really minimal in kalka shatabadi AC chair car compartment. Toilet was stinking and toilet roll was not present in the toilet . There should be a button in the toilet so that by pressing that button immediate complaint should be registered with railways. Railway officials should check the food randomly .It should be the duty of the ticket checker.

1000000000 times bad site in ever 😡😡😡😡😡😡😡😡😡😡😡

Travelled in a long distance train (Khajuraho-Udaipur express) from Agra to Udaipur on July 22nd. The attendant Mr Mohammad Ahteshaam was really helpful and nice. He made sure we were comfortable and also went out of his way to help us in getting food for my kids and elder parents. Need more people like him in the system to make sure people have good experience.

6913068808 - KANDARI EXPRESS
ONE OF THE WORST TRAIN, 3 HRS DELAY,NO ONE IS LEAST CONCERN ABOUT OTHERS TIME AND HEALTH.

Worst indian railways it always run with hours of late.we need more patience to go by indian railways even buses will go fast than trains.dont go by train for any competetive exam purpose

Hygiene and cleanliness in India Railways has always been the point of discussion. After introducing IRCTC it was presumed that a standard will be maintained. They also did so in their initial days, but as the time flies everything is going to worsening stage. I was travelling by Lucknow swarn Shatabdi today and received a tea kit in a condition that it looked like it was kept somewhere near garbage area. Lots of stain on the packet made me feel not to touch the packet for the health point of view of self.
Don’t really know if things will get better in Indian railways (The most revenue generating organisation for India)

5 July 2024 I travelled jaipur to Chandigarh vande bharat train
During meals I don't feel it was good
In morning meal poori cholle taste was very bad ..and during lunch daal was not good and paneer not found good
So please improve your meal system in train
Thankyou

My father (a 64 years old Senior Citizen) had booked himself on the IRCTC Do Dham Yatra Package Tour (24th May 2024 to 31st May 2024) - to cover Kedarnath & Badrinath. The entire experience was hell-ish and terrible.

In spite of IRCTC Helyatra site being solely responsible for Helicopter booking for the Yatra, IRCTC did not arrange for helicopter tickets for the passengers. Instead they were asked to purchase tickets directly from the site. The IRCTC Helicopter booking window started from the 10 April of 2024 for Kedarnath Yatra which requires Yatra Registration Number However, IRCTC only provided the Yatra Registration Number on the 6th of May 2024 afternoon at around 4 pm. Immediately when he tried to book the helicopter tickets, all tickets were already sold out for the specified dates as per the IRCTC itinerary. My father was verbally assured of the helicopter tickets by the booking person, Debayan Banerjee. He said that the Tour Manager would arrange locally offline in exchange of cash payment. Ultimately nothing happened and my father was forced to go to Kedarnath and come back by pony at this age with a damaged right knee joint and lower back problems.

Additionally, there was total chaos for the journey from Sonprayag to Gaurikund and back. The passengers were forced to take the journeys fighting huge crowds of yatris. There was absolutely no help and management from IRCTC and it seemed that they had come on their own as common tourists individually.

IRCTC did not make any special Puja arrangements at Kedarnath and Badrinath with additional charges as appropriate. All passengers were forced to be in the queue for 7-8 hours just like individual non-IRCTC tourists.

In the light of all the above issues, the passengers never felt that they had gone with a company like IRCTC as part of their packaged tour.

My father had gone on a single occupancy package by paying a sum of Rs.76,200. He was forced to stay in a shabby, sub-par hotels in Guptkashi on the 25th and 27th May 2024 - and made to check in at around midnight. However, all other tourists were made to stay at the designated hotel named Somaya Hotel.
Before booking, Debayan Banerjee, the booking Manager showed my father Whatsapp images (25-04-24) of good Kedarnath hotels like Kedar River Retreat (Rs.6552 tariff) and Hotel JPG Palace (Rs.5242 tariff). Accordingly, he booked the package on the 29th of April. But he was shocked when he was forced into a 6/7-bedded dormitory along with many other co-tourists including lady tourists on 26th of May at Kedarnath with non-functional toilets and no food.

In the light of the above, IRCTC seems to be a total cheater and non-performer in conducting this Do Dham Tour Package where mainly senior citizens and aged persons go. Absolutely NOT RECOMMENDED.

Pathetic experience.
Train no. 14114
Dehradun subedarjung
In AC coaches, unlimited by people by the name staff members entered.
Hopeless experience
Tt took no actions
These people had no id to produce

Worst train experience ever....
Can't imagine a train can be late for 18 hrs. In this extreme temperature how can a special train which runs for peoples convenience be so late. Really this train should be boycotted. (PURI NDLS SPCL)

Irctc has become the worst railway network. Indian Railways has become pathetic. Regular train delays for more 5 to 8 hours have become a normal thing in India now. It has become so hard for senior citizens to travel by train.

I am travelling in summer special from new Delhi to Ranchi, it is literally the worst train ever. First it was 4 hours late and scheduled to 4:30 am and when all are seated it is again delayed by 5 hours again.