iRESTORE Reviews 1,208

Ordered the Elite 510, supposed to be the better version. Received my device within a week. Impressed, until I went to try it on. My head is pretty small, the helmet did not fit. Ahh, mistake on my part , didn’t think it through before placing my order. Reached out to customer service, they were very helpful. Stated they will sent me a larger pad for no charge. A little confused. Why would it be an extra charge if the helmet does not fit. After all, the device was already pricey. No problems, still excited to try the helmet. Had to reach out to customer support a couple more times, and yes they were helpful. They gave me some suggestions on a different way to try to make the helmet fit better. Too much work, chose to wait for the pads, finally received them a few days ago. Started using it a couple of days ago. The truth be told, not certain how I feel about the device. It’s well made, it’s exactly as described by the website. However, I feel that it is quite heavy even for 10 min. Don’t think I would able to use one that take 25min. The helmet still does not fit well on my head but not much I can do at this point. The 10 min wear time is great for me, just enough time to look through my emails and such. As far as the heat from the laser, it was comfortable, does not feel like my scalp was overheating. The helmet is not uncomfortable to wear but also not comfortable to wear. I am neutral on that. It’s too soon to tell if the device will deliver the promise of growing hair. I am keeping my fingers cross, hoping to see some results in the near future.

mellisa was very helpful i got disconnected

My hair is progressing and I'm elated!

So far it's good, fast delivery. Love the extra gifts that came with it. The registration for warranty was a bit confusing and I had to find specific which was a little daunting but not really a big complain. Waiting to see the results.

While on the website I chatted with a rep, named Allein and she was incredibly helpful.

I used the iRestore device consistently and exactly as recommended for over a year. Unfortunately, I did not experience any meaningful improvement in hair growth or hair restoration results.

To be fair, I had already been dealing with hair loss for more than 5 years before starting treatment, so individual results may vary. However, my biggest disappointment was not only the lack of results, but the way the “money-back guarantee” actually works.

The product is heavily marketed with a “money-back guarantee,” which naturally creates the expectation of a full refund if the treatment does not work for you. Only after requesting a refund did I learn that they deduct an 18% service fee from the refund amount. In my experience, this was not communicated clearly during the purchase process.

Customer support was polite and responsive throughout the process, but the company ultimately refused to waive the fee.

Overall, I feel the advertising around the guarantee creates expectations that do not fully match the actual refund experience.

It’s light weight and fits great

Customer support was very helpful during my purchase.

Does anyone reply emails? Been trying to send in my queries on my products and there's no replies. I'm quite shocked.

Ease in navigating the website and placing the order. Promptness in receiving the product, received earlier than stated. Reached out as I need larger cushions as the helmet is slightly too big, waiting on those as they are out of stock. Also had questions about how to use the hair serum, the response was quick and very helpful

I bought the bundle, elite, face, and neck/chest but have not used them long enough to assess how well they work.
One opportunity I’ve observed is that the organization doesn’t know what I’ve already bought because I continue to receive emails and texts trying to sell me what I’ve already bought.

Great technology! Ordered the IRestore Professional. It is very comfortable and feels therapeutic to wear.

Great product. The elite is only 12 min a day. 4 stars for value. It’s 2 grand. Overpriced but it’s the best product out there.

Everything was delivered in a timely manner.

So far the customer service has been wonderful. I have only used the device 3 times so I can not comment on the effectiveness of the product. I have high hopes.

I’ve been using the Itestore laser hair device for over two years and I’m very happy with the results. I also recently needed customer service and was extremely satisfied with a quick resolution and response.

What a scammy company. I bought my essential less than a month ago (plus time to receive) and realized it only does top of scalp and no temples, sides, etc. I reached out to see about sending back to upgrade and they said I would get back half to use toward a new helmet. Are you kidding me? I haven't even had the POS in my possession for a month. I'm not giving it to you for half the price. I'll buy elsewhere and I'll return after the one year for all but restock fee back. Do NOT recommend.

I haven’t had it long enough to see results but I have had good customer service and the product was delivered quickly. Also it’s super easy and convenient to use.

I purchased 3 different products from irestore site. Other than products being really on the very expensive side in general my experiences were good. Ordering is easy, shipping is smooth, products are very good. Even my husbands bald head started to grow fuzzy hairs. I wish after being on the market long enough & establishing a name, their prices were a bit better. I live in 4 different states & depending on where i go i always carry the gadgets. If they were a bit less expensive, i would have bought separate sets for all my homes.