Amazingly fast turn around as was urgent. Great communicating and installation. Great product, lost a star as the reconditioned units weren't even wiped down before given to us, had dead insects a... See more
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See what reviewers are saying
My wife had used Irish Starlifts to upgrade her parents' bathroom for mobility issues, and we were sufficiently impressed to get a quote for our own 2.5 bathrooms. The process was fairly painless. Car... See more
Company replied
Very easy & pleasant to work with. Dates, scheduling and appointments all kept accurately. Even when there was an installation problem they were most helpful in getting everything sorted quickly so t... See more
Company replied
Cannot recomend ISB Mobility highly enough. Carl Riley MD felt like a friend or a family member while working with us to get the best solution for my elderly parents. The different craftsmen who did t... See more
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Company details
- Mobility equipment supplier
- Bathroom Renovator
- Disability equipment supplier
- Medical supply store
- Motor scooter dealer
- Wheelchair Shop
About Irish Stairlifts & Bathrooms
Written by the company
About Us
Irish Stairlifts & Bathrooms are proud leaders in the home mobility market since 1999. We always aim to deliver our excellent products and services at affordable prices. We are a market leader in Stairlifts, Level Access Showers/Wetrooms, Through Floor Lifts, Mobility Scooters, Powerchairs, Riser Recliners & More! Irish Stairlifts & Bathrooms have a vast experience and a deep knowledge of the market, and through this experience we have learned to appreciate that every customer has their own individual needs and requirements. We have been providing mobility solutions in Dublin, Leinster, and all over Ireland since 1999.Our Stairlifts
Our Stairlifts are quiet, dependable, stylish and reliable. They come with many features, depending on individual requirements, specifications, space and budget. Visit Our website View Our stairlifts View Our Wetrooms View Our Travel MobilityContact info
Clane Business Park, W91NF86, Clane, Ireland
- 045892696
- carl@irishstairlifts.ie
- irishstairlifts.ie
4.8
Excellent
83 reviews
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Reply from Irish Stairlifts & Bathrooms
Hi Larry, thank you for leaving us this great review and we are glad you were happy with our customer service.
Very skilled workers
Very skilled workers. Tiling was especially good.
Dropped one star because electricians failed to protect floor adequately and left indelible red marks on the carpets.
18 April 2024
Reply from Irish Stairlifts & Bathrooms
Hi Michael, thank you for your feedback! We're thrilled to hear that you found our workers to be skilled, particularly in tiling. However, we're genuinely sorry to hear about the inconvenience caused by the oversight of our electricians. We take such matters seriously and will address this issue promptly to ensure it doesn't happen again in the future.
Thank You Irish Stairlifts and Bathrooms
We found Irish Stairlifts and Bathrooms to provide an excellent service.
They were efficient, courteous, professional and spotless.
We are delighted with the work and will recommend to all our friends.
25 March 2024
Reply from Irish Stairlifts & Bathrooms
Hi Denis, thank you so much for taking the time to leave us such a positive review. We really appreciate it and are so glad you are happy with your new bathroom.
Carl and team were very professional &…
Carl and team were very professional & friendly and made every part of the process easy for my Mam. They listened to her needs and advised and guided her on what was needed. The work was of high spec and completed in a timely and professional fashion. One issue my mam had with the placement of wiring for the stairlift was rectified straight away. Carl also brought to our attention how to claim Vat back and helped us with our grant application to KCC. I can't recommend them enough. The down stairs toilet is bright and spacious and many vistors to the house have commented on the high standard of work. The stairlift works perfectly and most importantly my Mam is thrilled with the job and it gives us peace of mind. Thank you to all at Irish stairlifts and bathrooms for everything.
6 November 2023
Unprompted review
Reply from Irish Stairlifts & Bathrooms
Hi Nuala, thank you so much for taking the time to leave us such a wonderful review, we really appreciate it.
Cant trust them. I bought a second hand stairlift for…
I bought a second hand stairlift for €1645 which stopped every 3 to 5 times and my daughter could not rely on it so asked them to refund me and take it back which was my right. After they had it back they said it was working and decided to charge me €600 for fitting and removing. Any charges should have been discussed before the purchase. I started procedure at the small claim court, it went on for nearly 4 months in which time I could not buy another stair lift for my daughter who they knew had terminal cancer. They paid me back €1600 just before I got a court hearing date after keeping my money for nearly 4 months. They previously offered to refund 1000 as a full settlement so they could keep my 600 but I had to refuse or loose the 600. When things didn't go their way they were rude and made our lives stressful. I did not receive an apology. They did not visit my home before fitting the lift and say I should have moved a post before they arrived, untrue. They could not have known it was in the way and neither did I as they did not do a home visit first. They kept my money for nearly 4 months and returned it before going to court.
15 February 2024
Unprompted review
Reply from Irish Stairlifts & Bathrooms
Dear Wendy,
We appreciate your feedback, though we respectfully disagree with the portrayal of events outlined in your review.
We were asked to install a stairlift, which we did. We were told that a newel post on the wall would be removed to allow room for the lift. When we went to install the lift this was still in situ. We then went back to reposition the lift, our engineer was told when he arrived that the lift didn't work properly and that he should take it away. Our engineers found no fault upon inspection. Nonetheless, we complied with your request to remove the lift. We brought it back to the workshop and tested it again and still found no fault. The stairlift was later reinstalled in another customer's home without issue and working perfectly.
The reason that we offered 1000 euro was to cover expenses, installation and also 2 visits. We maintain that the lift was fit for purpose and in perfect working order, as evidenced by its successful operation elsewhere.
While we regret any inconvenience you experienced, we acted in accordance with our policies and obligations. We issued a full refund before your negative review was posted.
There was no apology issued as we stand by our actions and believe them to be fair and reasonable under the circumstances, and don't feel we acted in any way unfair.
We will have to agree to disagree on this one, Wendy. We are very happy to discuss this further if you would like to contact us directly.
Yours Sincerely,
Carl Riley
MD.
The Engineer who called to service my…
The Engineer who called to service my stair lift was very professional and most helpful. Highly recommend him.
1 March 2024
Reply from Irish Stairlifts & Bathrooms
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our engineer provided you with professional and helpful service during your stair lift maintenance.
If you ever need assistance in the future, please don't hesitate to reach out. :)
This company is very professional &…
This company is very professional & friendly and make every part of the process easy. They listen to what you want and advise and guide you on the best way to do it. The work was completed in a timely and professional fashion and is amazing I can't recommend them enough. Carl was a godsend. Thank you all at Irish stairlifts and bathrooms for everything
23 February 2024
Reply from Irish Stairlifts & Bathrooms
Hi Catherine, thank you so much for taking the time to leave us such a positive review, we really appreciate it. We are so glad you are happy with Irish Stairlifts and Bathrooms. :)
Amazingly fast turn around as was…
Amazingly fast turn around as was urgent. Great communicating and installation. Great product, lost a star as the reconditioned units weren't even wiped down before given to us, had dead insects and strange marks on them. They did day they would replace a control due to this but you would expect a wipe down to be standard these days.
23 February 2024
Reply from Irish Stairlifts & Bathrooms
Dear Fern,
Thank you for taking the time to share your feedback with us regarding your recent experience. We genuinely appreciate your business and are grateful for the opportunity to address your concerns.
We're thrilled to hear that you found our service to be amazingly fast and our communication and installation process to be great. We strive to provide efficient and effective service to all our customers, especially in urgent situations like yours.
Regarding your feedback about the reconditioned units, we sincerely apologize for any inconvenience caused by the oversight in cleanliness. It's disappointing to hear that the units weren't up to our usual standards upon installation. We take cleanliness and quality control very seriously, and we have addressed this issue with our team to ensure it doesn't happen again in the future.
We understand your expectation of a wipe-down being standard procedure, and we apologize for not meeting that expectation in this instance. We have taken steps to reinforce our cleaning protocols and quality checks to ensure that every unit leaving our facility meets the highest standards of cleanliness and presentation.
Once again, thank you for bringing this matter to our attention. Your feedback helps us improve our processes.
If you have any further concerns or questions, please don't hesitate to reach out to us directly. We're here to assist you every step of the way.
Work crews are friendly, tidy and professional
My wife had used Irish Starlifts to upgrade her parents' bathroom for mobility issues, and we were sufficiently impressed to get a quote for our own 2.5 bathrooms. The process was fairly painless. Carl came out and explained our options using catalogs and his phone. The work crews -- plumbers, a tiler and electricians were courteous, tidy and professional. We had to juggle the process a little to make sure we always had one working toilet and shower. It took less time than they had estimated, about two weeks (for three bathrooms). I highly recommend this firm.
26 January 2024
Unprompted review
Reply from Irish Stairlifts & Bathrooms
Hi Jamie, thank you very much for taking the time to share your experience with Irish Starlifts. We are thrilled to hear that both you and your wife were impressed with the level of service and professionalism provided during the upgrade of your parents' bathroom for mobility issues, as well as during the process for your own bathrooms.
We are delighted that Carl was able to guide you through the available options effectively and that our work crews demonstrated courtesy, tidiness, and professionalism throughout the project.
Thank you for recommending our firm. We truly value your trust and confidence in our services.
Good honest sales advise no b/s..quick…
Good honest sales advise no b/s..quick install .....friendly service.
22 January 2024
Reply from Irish Stairlifts & Bathrooms
Hi Trish, thank you so much for leaving us a great review. We are so glad you had a good experience with Irish Stairlifts and Bathrooms.
Excellent service
The team provided an excellent service, evaluate my needs, and we chose the right equipments for me
16 January 2024
Reply from Irish Stairlifts & Bathrooms
Thank you so much Saiid for your positive feedback. We really appreciate it.
A High quality Bathroom conversion Company
This is a very efficient company.The Bathroom conversion Team was very impressive with all work completed in 4 days and their work was high quality.We we would unreservedly recommend them They are not cheap but well worth the money
27 November 2023
Reply from Irish Stairlifts & Bathrooms
Hi James, thank you so much for taking the time to leave us such a positive review. We really appreciate it and we are so glad you are happy with your bathroom conversion.
Details advised over phone.
15 January 2024
Reply from Irish Stairlifts & Bathrooms
Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you've experienced. We appreciate your feedback, and it's our priority to ensure your satisfaction.
Our team is committed to resolving the issues you've mentioned over the phone, and we are scheduling a visit to fix the issues tomorrow. Our technicians will thoroughly inspect and address any issues to ensure the stairlift functions perfectly.
We understand the importance of a reliable and efficient stairlift, and we want to assure you that we are taking this matter seriously. Our goal is to provide a solution that meets your expectations, and we appreciate your patience as we work to rectify the situation.
If there are any specific details or additional concerns you'd like us to be aware of before the visit, please feel free to give us a call to let us know. We value your feedback and are dedicated to making things right.
Thank you for choosing Irish Stairlifts & Bathrooms. We look forward to restoring your confidence in our products and services.
The speed and professionalism of the…
The speed and professionalism of the staff installing the stairlift and the office staff for their friendliness
2 January 2024
Reply from Irish Stairlifts & Bathrooms
Thank you so much Michael for your positive feedback. We really appreciate it.
Ciaran was very accommodating
Ciaran was very accommodating. Delivered mobility scooter and then took it back no problem when I realised I had ordered the wrong one. He arranged for me to demo a few at the shop and gave great instructions around care and use.
Highly recommend this service.
7 November 2023
Reply from Irish Stairlifts & Bathrooms
Thank you so much Marion for your kind words.
Excellent service.
18 September 2023
Reply from Irish Stairlifts & Bathrooms
Thank you Margaret for taking the time to leave us such a positive review.
Mobility scooter
The service and advice I was given was excellent and the mobility scooter is exactly what I needed to help me get out and about.
13 September 2023
Reply from Irish Stairlifts & Bathrooms
Thank you so much Bridget for your kind words and positive feedback. We are so glad you are happy with your mobility scooter!
Contacted this company 3 times this…
Contacted this company 3 times this week and filling out a form on line to no avail. I’m looking for a stairlift for my 90 year old father. Rang again this morning the same guy answered and had no record of me calling or had no details very unprofessional people don’t seem to care.
15 September 2023
Unprompted review
Reply from Irish Stairlifts & Bathrooms
Hi Jennifer, We are genuinely sorry to hear about the difficulties you've encountered while trying to contact us, and I appreciate your patience in bringing this to our attention. Your feedback is essential to us, and we take it seriously as we strive to improve our services.
Firstly, We want to apologize for the inconvenience you've experienced. It is not the level of service we aim to provide, and we understand how frustrating this must have been, especially when seeking assistance for your 90-year-old father's needs.
Once again, We apologize for any frustration or inconvenience you've experienced. We genuinely appreciate your feedback and the opportunity to make things right. Please don't hesitate to reach out to us, and we will do our best to assist you promptly.
Our visit went very well
Our visit went very well. The member of staff was helpful in showing us the scooters and demonstrating the available models. And we bought one.
10 August 2023
Reply from Irish Stairlifts & Bathrooms
Thank you so much Patrick for taking the time to leave us such a positive review. We really appreciate it.
Reply from Irish Stairlifts & Bathrooms
Thank you so much for your positive feedback. We really appreciate it. :)
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