Internal Revenue Service Reviews 

Wow, they got 1.4 reviews. I don’t think you can get any worse than that. Send us a letter saying we owe $3155 from last year. They made a mistake been on the phone for two hours. No one answers the phone. I think someone should just demolish the revenue service. Bunch of idiots. Anyway leave the people alone, bad man.

Worst crap you ever have to deal with...I called several times, I tried the phone service and it can't help for nothing .....when the machine was already able to finally transfer me to someone the machine said they couldn't answer my call because of the type of inquiry and to try tomorrow.....this is what makes me feel the IRS should be destroyed

This is a nightmare, beyond an insult to taxpayers and a clear example of government not advocating nor representing its tax paying citizens, and there's nothing you can do no way to fix even the issue I as well as millions experience..they are too powerful and answer to no one..don't be fooled. It is currently Monday, I have been calling daily since last Wednesday and spent 3 hours wed, 2.5 Thursday, 3.5 on Friday and 6 hours today trying to speak to someone!!!!! Once you get through 30-45 mins of the phone tree looping you right back to the start after saying 'were connecting you to a representative now' I waited on hold at minimum 1.5 hours before someone answered them would be transferred again either to the phone tree, the wrong dept or just disconnected. I'm at the point I'm almost in tears. The fact ANYONE should have to go through this, mind you I'm now getting im trouble at work cause I have no other option but to call when at work cause they are open...and no other way of reaching them....the federal government should be ashamed, the IRS is pulling in billions a year , it's what keeps the countries government working and the heartbeat of our financial stability and security as a country...the tax dollars pay for EVERYTHING! And the fact is as Americans who fund this system are given a system that is this poor, understaffed, and has zero concern for the citizen is appalling. I am disgusted and embarrassed this is how own of our most important institutions handles customer service and assistance for the very same people that make it all work..the American tax payer!!!!!!!!!!!

I wish there was an option to give zero stars. I have been waiting for nearly three months for my 2024 taxes to be updated on their website. I tried the chat function on the website, but I got a message that says “No representatives are currently available. Please try again later.”—even though it is during business hours! I was forced to call 1-800-829-1040, but I have been on hold for almost 44 minutes for a call that was supposed to be answered “in approximately 15 to 30 minutes”. They clearly do not care about your time!

If you don’t update your system and I don’t get a bill, you don’t get a payment! Take me to federal jail if you want to.

I was on hold for one hour and 30 minutes and they answered it, it got quiet, went back to the music and then they deliberately hung up on me. Ridiculous. How am I suppose to solve my tax issues if you hang up in my face on purpose? I get the previous layoffs so I expected longer wait times but to be hung up on is so messed up!

WORST EXPERIENCE EVER!!!!!

DO NOT CALL THE IRS, VISIT AN IRS OFFICE.

Everything I was told over the phone by the low skilled, poorly trained, low IQ IRS agent was WRONG. Losers!

Don't waste tour time calling the IRS. Go to an IRS office near you.

IRS is lucky to have an overall 1.4 BAD rating.

The IRS deserves a negative 10.00 TERRIBLE rating.

The IRS:

1. Has zero respect for taxpayers.
2. Is happy to waste hours and days of taxpayers time.
3. Is a bureaucratic nightmare.
4. Exists to employ lawyers and accountants.
5. Telephone employees are low skilled, poorly trained, low IQ and USELESS.
6. Offers the WORST taxpayer service.
7. Represents the WORST of government.
8. Is a total TIME SUCK.
9. Is a siloed, not integrated mess!
10. Hides from taxpayers - endless telephone holds, representatives hang
up on taxpayers, calls are ended due to being too busy with other taxpayers, etc.

Bottom line, the IRS is a disgrace and needs to be reinvented.

Let's face it. The federal government wastes our tax dollars.

The least the government could do is be efficient and effective in taking our money to waste it.

Instead, the IRS tortures taxpayers with deplorable customer service. Disgraceful mess!

But hey, that's US government for you - it's a dumpster fire.

I would give 0 stars if I could. My return was approved 3 months ago. I was not given any option for direct deposit this year, which no one could explain why. I am now waiting another week for check 3 to be mailed because I have never received any of the checks.

I have lost my home of 28 years, can not get any of my prescription medications, attend routine follow ups for chronic conditions because I do not have cash in hand.

The manager at the IRS told me that none of the employees can tell you why the system is the way that it is, they can only provide vague answers to questions that they should be able to answer, considering the hardships this issue is causing me.

They also refuse to provide proof a check was mailed, or expedite this 3rd check, only stating that is the system.

I have filed my taxes my entire life, either paid my taxes due or collected my refund. In 1 year, thanks to the IRS I have lost everything and putting my Health at further risk. The air conditioner has gone out in my car, and I can not even get that fixed thanks to the IRS and their crappy system.

I am sure every employee I have talked to is going home to their home, eating a nice dinner and sleeping in their beds. I have worked my entire life to have that same luxury until the IRS is unable to deliver my refund to me.

Theft. Text book definition of extortion.

Taxes on top of taxes!! Totally rude receptionist, government can suck my balls!!!🖕🖕🖕🖕🖕💯

This is the most convoluted, irritating screwed up system I've ever seen? it's like a circle jerk. Nothing works and I mean nothing works! You go in circles and I think it's designed this way by incompetent fools! Then you try to get them on the phone and it's another Merry go around with no end!

how can it take this long to try to ask for clarification from a real person? I'm only trying to get you to take more of my money. jesus. no wonder people get irritated -- an hour and a half and still on hold. ffs.

Should be a 0 star. Can't get answer on their website and to call takes over an hour to maybe talk to someone. What a joke!

The worst place on Earth filled with corruption and dishonesty.

Today, I would like to thank very much Mrs. Johnson Williesaye from IRS with ID number 1003362078. She solved all my problems with IRS and my refunds for 2022, 2023 and 2024 were released. Thank you Mrs Johnson again and again. We need more people like you in IRS. God bless you!! I wish you the best and a promotion for your professionalism. You are competent, patient and more. You relieved me from my frustration.

Fork you irs. I will be among 300,000 more that will never have one thing to do with you again. You are criminals, and we will delete you soon. Forn you

This service is horrible you can't get no help this city of Philadelphia services is trash.

After calling for three days and waiting for hours, I was finally able to reach a customer service agent. This person didn't know how to handle the problem and offered no help. She was also rude and despotic toward me, and she hung up on me when I told her I would report the call. I demanded respect and help for my problem, which has been under review for 7 months.
Erica O Silva

IRS gives bad govt a bad name if that is possible. It was bad enough before DOGE, now easier to talk to or beat one's head against the wall than contacting IRS.

They acknowledged receipt of my 1040X in April 2023 but unable to offer any information on where it is.

The incompetence and uselessness of the IRS is mind blowing. I have one tax form, 5695, and contacted the IRS to answer a question regarding the form. Researched it first and couldn’t find the answer so I embarked on a 90
minute journey, calling the IRS 6 times and experiencing their undeniable incompetence. Three times my call went to the wrong department and each time was advised they cannot transfer me nor can that advise who to contact. Two times I was put on hold and the line disconnected on their end. And the 6th time reached the correct department, and the gentleman asked me a bunch of personal information questions, asked me several times what form I am referencing, asked me what form 5695 is for, put me on hold for 15 minutes and returned to say he cannot answer the question, doesn’t know the answer and I need to research it on my own on their website.

You can't even call these people.I get it your busy,hire more people.Why have a phone number if you can call it.I get a letter saying I owe but,I can't even set up payment play because I have a duplicate account.That doesn't work because there's no way to update your email!!