Mustafa, was absolutely incredible. He walked me through step-by-step. His explanations were explicit. Mustafa is an absolute gentleman and your company should be very proud to be one of your crew.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more
Company replied
The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more
Company replied
Wade from Irwin’s was great today, provided an excellent service. Unfortunately it took longer than we originally thought it would (job was bigger than first thought) but he was a gem and got all the... See more
Company replied
4.7
Excellent
230 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Professional ,good communication
Professional ,good communication
Job fixed .
Straight forward
Experienced plumbing service .
Quick and easy
30 June 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Santosh!
We’re delighted to hear you found our team professional, experienced, and easy to deal with. It’s great to know the communication was clear, the job was fixed promptly, and the whole process was quick and straightforward.
Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!
Great work and very helpful.
30 June 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your 5-star review, Taakin. We're so pleased to hear you were happy with the work and found our team helpful throughout the process. Providing quality workmanship with friendly, reliable service is what we strive for every day. Thank you for choosing Irwin's Plumbing and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you again whenever you need us.
good service
29 June 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for your review, Kevin!
We’re so pleased to hear you were happy with the service you received. Your feedback means a lot to our team.
Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again in the future!
Excellence service
Excellence service, great response time. Walked me through the details and was impressed with the quality and the service
29 June 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review, Vicki!
We’re delighted to hear you were impressed with our response time, the quality of the work, and the service you received. Taking the time to walk our customers through the details and ensure they feel informed is something we take great pride in.
Thank you for choosing Irwins Plumbing. We truly appreciate your kind words and your support, and we look forward to helping you again whenever you need us!
Prompt service and job well done
Great service by the plumber and got the job done quickly. Thankyou
27 June 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for your review, Jane!
We’re pleased to hear you were happy with the service and that our plumber was able to get the job done quickly. Providing prompt, reliable service is something we always strive for.
Thank you for choosing Irwins Plumbing. We appreciate your support and hope to have the opportunity to earn that fifth star next time!
Great Service
Tyler was on the Job and found the fault quickly and was able to sort out a leaking pipe for our hot water system.
Appreciate the quick response
26 June 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Matt!
We’re delighted to hear Tyler was able to quickly identify the fault and repair the leaking pipe on your hot water system. We know how important it is to get hot water issues resolved promptly, so it’s great to know you appreciated our quick response.
We’ll be sure to pass your kind words on to Tyler. Thank you for choosing Irwins Plumbing – we truly appreciate your support!
Flexi Pipe Replacement.
Flexi Pipe Replacement.
Ben was polite & explained my option’s clearly in layman’s terms.
Work was completed appropriately.
26 June 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the lovely review, Maureen!
We’re delighted to hear Ben provided polite, professional service and took the time to explain your options in clear, easy-to-understand terms. It’s great to know you felt informed throughout the process and that your flexi pipe replacement was completed to your satisfaction.
We’ll be sure to pass your kind words on to Ben. Thank you for choosing Irwins Plumbing – we truly appreciate your support!
Gas work
Very good in all respects, turned up on time , went thru all steps of restoring service , I was expecting nothing was going for the next few days but completed within a good amount of time . Highly recommended
26 June 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Leigh!
We’re delighted to hear you were happy with every aspect of the service. It’s great to know our technician arrived on time, kept you informed throughout the restoration process, and was able to complete the work much sooner than you expected.
Thank you for your recommendation and for choosing Irwins Plumbing. We truly appreciate your support and are so pleased we could get everything sorted for you!
I was very happy with the professional…
I was very happy with the professional service provided by Taylan and crew who installed my new water service. I would highly recommend their services.
24 June 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your wonderful 5-star review, Jane. We're delighted to hear that Taylan and the team provided such professional service while installing your new water service. It’s great to know everything went smoothly and that you were so happy with the result that you’d highly recommend us. We’ll be sure to pass your kind words on to Taylan and the crew. Thank you for choosing Irwin’s Plumbing – we truly appreciate your support.
My experience was fantastic and…
My experience was fantastic and everything was done meticulously without any hassles. Tyler was very helpful with his work.
25 June 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your fantastic 5-star review, Biswaranjan. We're delighted to hear that your experience was smooth and hassle-free, and that everything was completed meticulously to a high standard. It's also great to know Tyler was helpful throughout the job – we'll be sure to pass your kind words on to him. Thank you for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.
Reply from Irwinsplumbing
Thank you for your 5-star review, Dane. We're really pleased to hear you found our communication clear and the service speedy and easy to deal with. Providing a smooth and straightforward experience is exactly what we aim for, so it's great to know that came through. We appreciate you choosing Irwin’s Plumbing and taking the time to share your feedback. If you need us again in the future, we’re always here to help.
Ethically obliged to give a negative review to help people
Feel ethically obliged to give a review to try a ward people off. Now wishing I read the 1 star reviews earlier - so incredibly similar to my experience. The plumber who came out to investigate our hot water system playing up could not provide any answers, and insisted the only option was to replace the whole system. When I asked him to explain the basis for this view, he couldn't. He came back with a quote that was 4x two quotes I have now subsequently received which was eye-watering and impossible for me to pay. I refused the quote and was handed a phone with his supervisor who asked me to provide my "budget" so they could do the "best they could do". I was thrown because I don't know how much a service should cost - that's their job. They lowered the quote by 1K which still seemed exorbitant and the whole thing felt predatory and aggressive - when I said I wanted to think about it they insisted that the quote was only available for 1 day. The environment of duress was strange and concerning. I would highly recommend people stay away from this business.
25 June 2026
Unprompted review
Reply from Irwinsplumbing
Hi Briana,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you were left unhappy, as that’s not the experience we want for any customer.
We’ve been trying to reach you because we’d really like the opportunity to understand exactly what happened and review the details with you. Hot water system issues can have multiple causes, and our goal is always to provide clear explanations and options so customers feel confident in their decisions.
We’d appreciate the chance to go through this with you directly, clarify any misunderstandings, and see what we can do to make things right. When you’re able, please get in touch with us — we truly want to resolve this with you.
Thanks,
Irwin's Plumbing
Job well done
Job well done, provided plenty of options and had gear ready to go during the call out! Would recommend
25 June 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your fantastic 5-star review, Aaron. We're so pleased to hear you were happy with the job and appreciated being given a range of options before the work was carried out. It's also great to know our technician came prepared with everything needed to get the job done during the call-out. Thank you for your recommendation and for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.
Reply from Irwinsplumbing
Thank you for your wonderful 5-star review, Julie. We're so pleased to hear that we could provide you with same-day service and that you were happy with the exceptional work completed. Delivering prompt, high-quality service is what we strive for, so your feedback means a lot to our team. Thank you for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.
Ben was amazing
Ben was amazing! Job completed and Ben explained everything
25 June 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your fantastic 5-star review, Peter. We're delighted to hear that Ben provided such amazing service and took the time to explain everything clearly once the job was completed. We believe keeping our customers informed is just as important as delivering quality workmanship, so it's wonderful to know that stood out to you. We'll be sure to pass your kind words on to Ben. Thank you for choosing Irwin's Plumbing – we truly appreciate your support and look forward to helping you again in the future.
Great service and friendly job perfect
25 June 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your wonderful 5-star review, Robyn. We're so pleased to hear you were happy with the great service and friendly approach from our team. It's fantastic to know everything was completed perfectly and that you had such a positive experience. Thank you for choosing Irwin's Plumbing and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you again in the future.
Sean was on time and honest with his…
Sean was on time and honest with his assessment of our problem and very polite.
24 June 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Lawrence!
We’re delighted to hear Shaun arrived on time and provided an honest and polite assessment of your issue. Clear communication and trustworthy advice are very important to us, so it’s great to know this came through in your experience.
Thank you for choosing Irwins Plumbing. We truly appreciate your support!
Excellent service by Sean
Excellent service by Sean. Professional and thorough. Would definitely recommend. Thank you Sean you went above and beyond.
24 June 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review, Jasmine!
We’re delighted to hear Sean provided excellent, professional, and thorough service. It’s fantastic to know he went above and beyond to make sure everything was taken care of for you.
We’ll be sure to pass your kind words on to Sean – he’ll really appreciate it. Thank you for your recommendation and for choosing Irwins Plumbing!
Respectful and nice guys
Respectful and nice guys
Thank you Bailey and Tyler
24 June 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the lovely review, Maryam!
We’re so pleased to hear Bailey and Tyler provided respectful and friendly service. Treating our customers with care and professionalism is something we take great pride in, so it’s wonderful to receive your feedback.
We’ll be sure to pass your kind words on to both Bailey and Tyler. Thank you for choosing Irwins Plumbing – we truly appreciate your support!
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