isaacstreasures.com Reviews 

290
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Shopped with Isaacs treasures since my son was a few weeks old purchasing petit boum bottles & sensory toys, he’s nearly 6 year old now and ive purchased amazing brands such as tonies, tickit, curiosi... See more

Rated 5 out of 5 stars

We absolutely love shopping with Isaac’s Treasures. Their toys & resources are wonderful, they always stock the latest lines and it’s a pleasure to browse the website. Always speedy delivery too and t... See more

Rated 5 out of 5 stars

We love Isaac’s treasures, we’ve been shopping here for over a year now as we love how many different brands they stock and the variety of products available. They are always quick to ship so turnarou... See more

Rated 1 out of 5 stars

After reading through the number of terrible reviews this woman has received, I realized I was far from the only person who had a negative experience dealing with her. It’s honestly shocking to me t... See more

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4.2

Great

TrustScore 4 out of 5

290 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(290)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company!

Excellent communication and customer service. Happy to help out when I made a shipping error. Would highly recommend.

14 February 2023
Rated 5 out of 5 stars

A very friendly service

A very friendly service. Very helpful and went above and beyond with responding to any queries. Would highly recommend this lovely business. I will be back :)

28 February 2023
Rated 5 out of 5 stars

Another wonderful order

I have made many orders and have loved them all. The selection and variety of products is amazing and they keep adding more!! Customer service is wonderful, and always super helpful. I would highly recommend.

24 February 2023
Rated 5 out of 5 stars

Very Happy

Easy site to order from, great competitive prices. We are very happy with our purchase.

6 February 2023
Rated 5 out of 5 stars

Best small business for SEN toys

I’ve shopped with Isaacs treasures awhile now after discovering there reasonably priced and vast range of sensory toys and equipment. It’s become the go to small business for SEN supplies for my family. I’ve bought my son a few balance boards, the dizzy whizzy, a small indoor trampoline, fidgets and ooze toys that have been brilliant for helping with self regulation and more safer formats of stimming. The owner has always been helpful and friendly when I’ve enquired about things. Everything has always arrived wrapped securely and safely with a super fast turnaround from ordering. I’ve always been extremely impressed with the quality of the products and the prices are so reasonable especially for SEN equipment.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company.

I have ordered a number of products from Isaac treasures over the year. Fantastic products, great customer service and fast delivery. Always a first choice for birthday and Christmas gifts!

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Isaac Treasures is amazing

Isaac Treasures is amazing I brought a few items from them and the service was fantastic. there so helpful and there advice is great. I brought the connectix starter, Tonies starter kit and a few of the Tonies to add for my little girls birthday.,she absolutely love all the products and would recommend them to everyone. received quickly 5* service

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Such an amazing company

I was really lucky to discover this company when making a last-minute decision to purchase some connetix the week before Christmas. The owner was v quick & happy to answer my questions & even allowed me to ammend my order. Despite the postal strikes & busy festive period I received my parcel very very quickly, and my children absolutely adored the products within it. There are soo many beautiful items on this site I will 100% be coming back to them again in the future. Totally recommend checking them out.

19 December 2022
Rated 5 out of 5 stars

Fantastic business

Ordered several items for Christmas gifts and was really pleased with the quality and service.
The Boppi scooter is an absolute hit with our 2yr old, along with the tonie and I would 100% recommend.
Great service, great business and Donna’s knowledge is superb.

1 stop shop for all your good quality toys

24 January 2023
Unprompted review
Rated 5 out of 5 stars

Yoto stories for my grandson, a great success

Needed some more Yoto stories for my grandson who was in hospital. The Peter Rabbit stories arrived in a few days, my grandson loved them, great quality and service, thank you!

23 January 2023
isaacstreasures.com logo

Reply from isaacstreasures.com

Thank you so much for your positive review. Glad you experienced our quick delivery and Branson loves the cards. Hope he has a speedy recovery and we hope to see you again soon !

Rated 4 out of 5 stars

Great store, slow international shipping

Great range of products however the company missed my first email enquiry and international shipping was expensive and took 6 weeks! However, communication was established eventually, product was delivered and works great. Would return.

2 January 2023
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Reply from isaacstreasures.com

Hi we never seen any email regarding the AU power supply. The information surrounding this is on the item listing and we have no more knowledge than this. We are sorry the parcel hasn’t moved since we sent it and will happily query this on your behalf.

Rated 5 out of 5 stars

Little gem!

Lovely items for a very reasonable price. Quick delivery as well.
Thank you!

26 December 2022
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Reply from isaacstreasures.com

Thanks so much we are so happy you found us and hope to see you again soon !

Rated 1 out of 5 stars

Don't like such service

I purchased in this shop, and expect delivery cost 20$. I payed for the order and delivery. But after 1 week that manager sent me to pay 40$ more for delivery. 60$ total for delivery. It was to much for delivery cost, and asked to cancel my order.

Some time later manager wrote me a message
"The postage covers up to 2kg this is over 2kg so the postage has to be paid we have never promised anything. If you don't want to purchase then simply don't order.
I will pass this on for a refund minus the fees detailed in my last email "

I don't think it is good service not to tell me delivery cost at the beginning, and then charge me money if i don't agree to pay much more. They charged me 5GBP and 5% from my payment via GooglePay.

Approximate weight of my package is 2,9kg for reference. This weight i took for toy official website.
3 weeks passed from my purchase to refund

P.s
My message before was
"It wasn't my mistake. The delivery cost was 3 times more, that you promised.
However I don't won't buy from your store anyway
Cancel my order"
I don't think it is rude. I don't expect such price. In message before you wrote me that i have to pay money if I don't agree with delivery cost. I told you about my feelings. I don't want to pay extra 40$ that is why I have to pay money for cancellation.

P.p.s
Weight is 2.9kg on the official site connetixtiles.com /product/106-piece-pastel-ball-run-pack-au/

26 December 2022
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Reply from isaacstreasures.com

Hi, our postage clearly states it only covers up to 2kg ( this is a small parcel) and to contact us for anything more for overseas customers. We also make it clear in our delivery section that if you place the order regardless an invoice for the additional postage will be sent. This is what we did, we don’t control the postage prices unfortunately. You ordered the Connetix Paatsl Ball run this is a large parcel and over 3kg once packed into a box with protective packaging! You were also ordering from Ukraine, a country no courier wants to deliver to!!! So the 1 I found the price is the price.

As you didn’t contact us prior and choose to cancel, the fees we are charged by your payment provider are passed on as we no longer have the sale to soak these up and as a small business won’t be left out of pocket if our website is ignored We also make this clear in our deliver section.

We would advise you to read all the information available to you as this could have been avoided.

I can also see the response you mention was to a rather rude message you had emailed through to us.

You placed the order Boxing Day and we didn’t return to work until 5th January again all communicated on the website so of course the refund took a while

Rated 3 out of 5 stars

I can’t comment as I have not received…

I can’t comment as I have not received my order yet or had any up dates on the order
I just hope it comes in time!

25 November 2022
isaacstreasures.com logo

Reply from isaacstreasures.com

Hi you’ve ordered an item which is a pre order product for early December dispatch which was clearly displayed so this is a little unfair. Your item as planned will be dispatched this week

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