isaacstreasures.com Reviews 

We have an amazing service every time we use isaacs treasures! They dispatch speedy and prompt, always every helpful with a super quick turn around to messages, within 24hrs which is amazing for a small business.

We have had countless learning and play resources and they are definitely the most used items in our house!

I placed an order for a bundle of Lanka Kade figures. I sent an email and a Facebook message very soon after placing the order as I found another item I was looking for at a different retailer along with the Lanka Kade bundle and therefore didn’t want to pay postage twice if I could get all from the same place.

Unfortunately the seller didn’t see my messages in time to cancel the order so my order was dispatched (very promptly).

When they saw my messages they asked if there was a problem and I simply explained that I had purchased from a different retailer instead and could I please have the return address details. Isaac’s Treasures suggested that I instead cancel my order with the other retailer which I declined to do for the reasons already mentioned. After three messages I was provided with the return address and a rather to the point message making me aware I would have to cover the return postage. Thankfully PayPal covered this for me. I already had a bad feeling about my interactions so far with the company but didn’t think any more of it at this point.

I returned the items (in a different box as I had taken all of the items out to check the whole order was there before returning). There were some scratches on the back of one of the Lanka Kade figures but having purchased many Lanka Kade figures before and seen some figures with similar scratches, I didn’t think anything of it as I just presumed this happened from time to time, particularly as the figures aren’t very expensive.

I subsequently received a Facebook message from the company informing me that they won’t be refunding me for one of the figures I returned (the one with scratches to the back) as I should have reported the damage prior to returning. It does not state this anywhere in their returns policy. I was then accused of sending them back a figure which they claimed they hadn’t sent me. I was told that they inspect all figures carefully before sending and that this couldn’t possibly have come from them, even though it absolutely was sold to me by them. The value of the figure is only £2.75 but it is the principle. I was horrified to be accused of lying. What on Earth ever happened to the customer is always right. I then asked that the figure be returned to me if they planned to not refund me, this was refused unless I paid return postage costs which would equate to more than the clerk of the figure. I was extremely upset and shocked at firstly being called a liar and secondly being refused my money back due to the item being in a condition not fit for resale according to the retailer, despite the fact that this is the very same item that I paid for and that they sold to me!

A most unpleasant interaction and I was very shocked to have received such poor and upsetting service.

Great customer service and great products.
Highly recommend.

My go to for gifts and learning resources for my little one. Fantastic service and customer service. Fabulous products and always arrive promptly and beautifully packaged.

Very happy with purchase from start to finish. Easy to order, arrived quickly and quality of item was very good.

This is the perfect small shop to find all amazing learning resources and wooden toys at a great price with the best customer service I have ever had. I have been using Isaacs Treasures for a year now and wouldn't go anywhere else, the products are all high quality with lots to choose from and delivery is super fast too. Nothing is ever too much trouble and all messages/enquiries are responded to quickly....I recommend IT to everyone!

I love this website, I’m obsessed with Lanka Cade and they have so much availability, I bought the farm for my niece a few months ago and loved it so bought one today for my son everything is such good quality, I will always be a returning customer and faster delivery too ❤️

Fantastic service as always! Package is fully recyclable which Is amazing I have been shopping with Donna for a while now and wouldn't go anywhere else.

Incredible, easy to navigate storefront and great shipping (even to the US). Fantastic experience the whole way through.

Very helpful and lovely to purchase from !

Always quality toys and good service and delivery!! I have recommended Isaacs Treasures to friends and family.

Isaacs treasures has excellent customer service. The products are perfect and there is something for every child. Postage time is quick and efficient with email updates throughout the process. I've bought a few times and I'm already planning what to buy for Christmas!

Great company, with lots of choice. Also great value for money. Delivery is quick and efficient. Customer service is great too 😊

Great selection of items on the website, ordered a couple of bits now for my little boys first birthday and the delivery times are great too. Already recommended Isaacs treasures to friends and family.

I’m so glad I stumbled upon isaac’s treasures because it has a great selection of wooden/open ended/educational toys. The owner also is very accommodating always willing to assist. A bonus is that the postage is fast. I look forward to my son growing up along side products from isaac’s treasures.

I’ve been using Isaac Treasures for my wooden toy needs for just over a year now and I am so happy I found such a wonderful small store. Everything we have bought is packed lovely, delivered with care and the advice and guidance is top notch. My absolute go-to for Christmas and birthdays or even just a new toy for the bedroom!

Gorgeous range of products, arrived quickly.

Isaac’s treasures is a great little business, with fantastic customer service.

Always amazing quality and value for money with IT we love open ended play and we have been building our collection for 2 years now - we will be back again as always :)

Beautiful products! Very quick delivery!