Isabelle Mode Reviews 417

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I had a horrible experience where I ordered 2 light fixtures and they sent the wrong sizes. Instead of offering to allow me to return them free of charge they said they were international and would no... See more

Rated 3 out of 5 stars

I tried their polo and its fairly comfortable. It is breathable and pairs okay with different outfits, though nothin about it stands out too much

Company replied

Rated 5 out of 5 stars

I really enjoy the new jacket that I bought from them! It arrived in nice packaging and when I emailed the customer support they were quick with the answers. I for sure am gonna buy here again!

Rated 1 out of 5 stars

The goods you receive are nothing like the products they advertise. Ordered 2 Jackets, absolutely nothing like the photos on the site. Cheap shabby fabric - with unstitched and frayed seams - really... See more


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You should know

2.1

Poor

TrustScore 2 out of 5

417 reviews

5-star
4-star
3-star
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1-star

Replied to 13% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

This company is a scam

It has been more than 2 months and I haven't yet received my order yet. When I tried to contact their customer care services, they replied to me with a tracking ID and that the item has been shipped. It is a complete scam they are running and I would recommend everyone not to buy anything from them.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Men's exclusive bomber jacket winter edition

I ordered a winter fleece lined bomber jacket on 21st November 2025. After 3 weeks there was no communication. I chased the order several times always getting a similar automated reply, saying my address was incomplete. Each time I confirmed my full name and address even though they were on my order confirmation. I tried to telephone but it always gave the engaged signal. I realised that the company was legally suspect and I gave an ultimatum that if I did not receive a full refund or confirmation of dispatch by the end of the week I would commence legal proceedings On the Friday afternoon they dispatched the item for delivery by Evrie. I finally received the item on 12thJanuary2026. I was expecting it to be inferior to the advertised item and it was. £72 for a flimsy piece of clothing. Similar design to the advertised item but thin and shoddy with no winter warmth at all. No designer label, plain cheap buttons and not fit for purpose.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM

This company is a SCAM. I’m sure that many comments has been deleted. But just 50% rating of 1 star says a lot. They do everything to keep their £50 lol I was never satisfied with the item and they were so ignorant for refund dragging it for weeks to negotiate the return address and forcing to accept their store credit when I clearly stated multiple times I don’t want to ever shop with them. Just not worth at all. Plus item didn’t even had a label.

10 December 2025
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

We’re very sorry to hear that you’re not fully satisfied. Your feedback is important to us, and we genuinely want to support you and improve your experience. Please contact us at info@isabelle-mode.fr
so we can assist you further.

Rated 3 out of 5 stars

Improvement needed

Not bad, but not great either. I think it has potential to improve.

11 January 2026
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

We’re sorry to hear that you’re not fully satisfied. Your feedback is important to us, and we truly want to support you and improve your experience. Please feel free to contact us at info@isabelle-mode.fr
so we can assist you further.

Rated 3 out of 5 stars

Could be better.

11 December 2025
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

We’re sorry to hear that you’re not fully satisfied. Your opinion matters to us, and we truly want to support you and improve your experience. Please feel free to contact us at info@isabelle-mode.fr so we can assist you further.

Rated 3 out of 5 stars

The store is good overall

The store is good overall. But I wish there was better customer service.

10 January 2026
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

We’re sorry to hear that you’re not fully satisfied. Your feedback is important to us, and we truly want to support you and improve your experience. Please feel free to contact us at info@isabelle-mode.fr so we can assist you further.

Rated 3 out of 5 stars

Such a good quality!!

11 January 2026
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

We’re sorry to hear that you’re not fully satisfied. Your feedback is important to us, and we truly want to support you and ensure a better experience. Please feel free to contact us at info@isabelle-mode.fr so we can assist you further.

Rated 5 out of 5 stars

10/10

10/10. Really good experience

10 January 2026
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

Thank you for your positive feedback! We’re delighted to hear you had such a great experience with us. If there’s anything else we can help you with, please feel free to get in touch.

Rated 5 out of 5 stars

Very good 👍👍

10 January 2026
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

Thank you for your positive feedback! We’re delighted to hear you had such a great experience with us. If there’s anything else we can help you with, please feel free to get in touch.

Rated 5 out of 5 stars

Good service and fast delivery!

10 January 2026
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

Thank you for your positive feedback! We’re delighted to hear you had such a great experience with us. If there’s anything else we can help you with, please feel free to get in touch.

Rated 1 out of 5 stars

Sabelle-mode fr.order:Fr#2126568 haven’t arrived the second refund that they have promised Eur.63,92

Sabelle-mode fr.order:Fr#2126568 have never arrived
They where telling me that order was deliver,I have ask them proof of delivery have never received it.
Now waiting for the refund if I will get.
Question?How is paying the correspondence time
That I used with them?
I’m starting to believe that they all scammers they take our money’s and keep telling you lies and more
Lies.
We in good trust believing them.
For them is systematically robbery that we do get it.
THE LATEST NEWS PER 5 may 2026
Order Ref.#2126568 I’m still waiting for the rest of
The refund Eur.63,92
They have a representative in China Mrs Emma that
You get always promises with fully lies
This is to let consumers know NOT to trust still
This company.
Systematically robbing you.
MIKE

10 November 2025
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

We’re very sorry to hear that you’re not fully satisfied. Your experience matters to us, and we genuinely want to support you and work toward a positive outcome. Please contact us at [info@isabelle-mode.fr](mailto:info@isabelle-mode.fr) so we can assist you further.

Rated 5 out of 5 stars

Very nice products

Very nice products, fast delivery.. recommended 100%

5 January 2026
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

Thank you for your positive feedback! We’re delighted to hear you had a great experience with us. If there’s anything else we can help you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Very nice

Very nice.
I ordered a gift for my wife - and was as expected.
Delivery time was as promised.

7 January 2026
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

Thank you for your positive feedback! We’re delighted to hear you had a great experience with us. If there’s anything else we can help you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

I just received my Tote bag and it's…

I just received my Tote bag and it's exactly as described. Delivery was 3 workdays.

9 January 2026
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

Thank you for your positive feedback! We’re delighted to hear you had a great experience with us. If there’s anything else we can help you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Good expenrience

Quality of the product was as expected, delivery time was 1 day longer then promised, but in total good experience.

9 January 2026
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

Thank you for your positive feedback! We’re delighted to hear you had a great experience with us. If there’s anything else we can help you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Very good service and i am very happy…

Very good service and i am very happy with it!

9 January 2026
Unprompted review
Isabelle Mode logo

Reply from Isabelle Mode

Thank you for your positive feedback! We’re delighted to hear you had a great experience with us. If there’s anything else we can help you with, please don’t hesitate to reach out.

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