Ordered Vitargo nearly 2 weeks gone by still not dispatched. Would have been a 1 star but they were quite quick to respond via email. Their response below is also a lie, at no point was I made awa... See more
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See what reviewers are saying
Ive made several orders from this company and every single one arrived within their stated timeframe or before and were always exactly as advertised. Their prices are always competitive and they have... See more
Company replied
I have received my order completely. But if you order something from this website you should be patient specifically if you are in Europe.because your package may stay in custom for few weeks. I rece... See more
Company replied
Done nothing but gaslight me since I reported the mistake, and now they're claiming I'm "confused" in their response. Horrendous customer service. AVOID!! Sent wrong item (after waiting two... See more
Company replied
Company details
Written by the company
iShop Nutrition is a health & nutrition website catering to fitness enthusiasts who want to slim down, keep fit and be a healthier person. Founded in 2012, we've proudly served customers worldwide by offering an unparalleled range of quality health products at value prices. We honour all commitments and guarantees. We look forward to hearing from you!
Contact info
612-938 Howe Street, V6Z1N9, Vancouver, Canada
- 6044011774
- customerservice@ishopnutrition.com
- ishopnutrition.com
3.0
Average
35 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Appaulling and Gaslighting customer service.
Done nothing but gaslight me since I reported the mistake, and now they're claiming I'm "confused" in their response.
Horrendous customer service. AVOID!! Sent wrong item (after waiting two weeks) and even though I proved the wrong item was sent and that the wrong item was on the invoice despite the email from them confirming the *correct* product I ordered then tried to gaslight me by saying the labels were switched and the product was correct. Reporting to relevent conduct authority. Refused to send a replacement or give a refund*. (Without shipping at my cost, and trusting them to refund it) Not a way to do business or keep customers. Appaulling.
Reply to their response: I have informed them that they may be in breach of the Consumer Rights Act 2015. An SKU number, is an internal tool for businesses and is not a legal arguement for sending the wrong product. There confirmation email clearly states a different product from the one they sent, and I'll be taking this up with trading standards. It's clear breach of contract, plain and simple.
They did not update their photos or product description on their website, so they can't blame the manufacturer either, when its up to them, legally as a retailer to make sure their product images and descriptions are up to date.
14 March 2026
Unprompted review
Reply from iShop Nutrition
Hello Cougs,
Thank you for your feedback. We’re sorry to hear you feel this way about your experience.
When you contacted us, we requested photos of the product you received so we could verify whether the correct item had been shipped.
After reviewing the images you provided, we confirmed that the barcode and SKU both matched the product you ordered, which indicates that the correct item was sent from our warehouse.
The difference you noticed appears to be due to a recent label update by the manufacturer. Manufacturers occasionally change packaging or labeling, and unfortunately this is outside of our control as a retailer.
We understand that changes in packaging can sometimes cause confusion, and that’s why we requested the photos to properly verify the item. Our intention was simply to confirm the product details and assist you as accurately as possible.
If you do not wish to keep the correct product received please see the e-mail we have sent to you directly with return instructions.
Kind regards,
iShop Nutrition
Poor Customer Service and Short-Dated Products
I ordered two large whey protein tubs and was surprised to find they were both expiring in September this year. For products of that size, the shelf life was far too short to use them properly.
When I contacted customer service, the experience became even more disappointing. They didn’t know their product longevity, they didn’t even believe my word, they made me send pictures of both tubs to prove that I was raising a valid point. Besides, I had to repeat the same information to multiple agents, and no one seemed to take ownership of the issue.
Despite the short-dated stock being the problem, I was told I had to return the items at my own cost, which came to £9.
The whole process felt unhelpful and unnecessarily frustrating. If expiry dates had been made clear upfront — or if customer service had handled the situation more fairly — this could have been avoided.
1 September 2025
Unprompted review
Reply from iShop Nutrition
Hello Ibz,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your recent experience and would like to clarify a few points.
Firstly, the products you received were not expired at the time of dispatch. They were well within their stated best-before dates and fully safe for use. We understand that individual preferences regarding shelf life may vary, but the items supplied met our quality and safety standards.
Regarding your interaction with our customer service team, we aim to respond to all enquiries promptly and courteously. In this case, we replied in a timely manner and requested photographs of the products solely to verify the batch and expiry details so we could accurately investigate your concern. This is a standard procedure to ensure we provide fair and consistent resolutions.
Although the products were not faulty or expired, we processed your return in line with our policy and have refunded your return postage cost of £9 as a gesture of goodwill.
We regret that the experience felt frustrating and appreciate your feedback, as it helps us continually improve our service. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards,
iShop Nutrition
Arrived on time and was less expensive…
Arrived on time and was less expensive than the other online options available. I am happy with iShop Nutrition.
12 February 2026
Unprompted review
Reply from iShop Nutrition
Hello D.Kaya,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that your order arrived on time and that you found our pricing competitive — that means a great deal to us.
Kind regards,
iShop Nutrition
Delivery was excellent
Delivery was excellent — fully tracked and arrived within eight days. However, BSN Cellmass upset my stomach, so I’m unsure if I will continue using it.
2 February 2026
Unprompted review
Reply from iShop Nutrition
Hello Ghassan Sifri,
Thank you for taking the time to share your experience. We’re really pleased to hear that your delivery arrived quickly and that you were happy with the fully tracked service.
Have a great day.
Kind regards,
iShop Nutrition
I guess I should of read reviews before…
I guess I should of read reviews before placing my order. I have ordered a creatine supplement around 2 months ago. It was well over due. When I emailed the company I was asked If I want a refund or re delivery. When I said re delivery. They told me they were out of stocks. I was forced into a refund which I don't even know I will receive. It's a running joke I think. Avoid
2 September 2025
Unprompted review
Reply from iShop Nutrition
Hello Hula,
Thank you for your feedback.
Can you please include you order number or e-mail us directly at info@ishopnutrition.com so that we can look into and resolve this issue right away for you.
Sorry for any inconvenience caused.
All best,
iShop Nutrition
Ordered 2 x Creatine (in stock) £74.00
Ordered 2 x Creatine (in stock) £74.00. 15/09/25. Enquired about my delivery 30/09/25 only to be told the items are not of stock. 15 days😯
Not good practice. Require an immediate refund. Not happy.
Order#13574UK
30 September 2025
Unprompted review
Reply from iShop Nutrition
Hello Anthony,
Thank you for your feedback.
Can you please include you order number or e-mail us directly at info@astronutrition.com so that we can look into and resolve this issue right away for you.
Sorry for any inconvenience caused.
All best,
iShop Nutrition
Multiple orders made with a good experience each time.
Ive made several orders from this company and every single one arrived within their stated timeframe or before and were always exactly as advertised. Their prices are always competitive and they have lots of discounts when you buy multi or in bulk. This review was for the 3x tubs of True Vitality Vanilla that I purchased which can be hard to find in stock in general. Excellent company, good, prompt customer service support, very wide variety of products on offer and highly recommended to all, even if you live overseas!
24 June 2025
Unprompted review
Reply from iShop Nutrition
Hello,
Thank you for your feedback, We really do appreciate it.
Very happy to hear your orders arrive within the estimated delivery time and that service has been good.
Have a good evening.
All the best,
iShop Nutrition
ITEM NOT DELIVERED
ITEM NOT DELIVERED. DO NOT ORDER IF LIVE OUTSIDE THE UNITED STATE ELSE YOU'LL FRUSTRATED.
REFUND RECEIVED THOUGH
23 May 2025
Unprompted review
Reply from iShop Nutrition
Hi John,
We hope you can understand sometimes packages are returned to a warehouse for unknown reasons.
We are sorry you are not happy with the service received but feel we have offered you the best we can in the situation and issued you a full refund immediately.
Have a good evening.
Regards
iShop Nutrition.
I requested a refund within 2 minutes…
I requested a refund within 2 minutes of receiving a confirmation email after a discount offered on checkout was not applied. Payment was taken and I was further told a refund could not be sent as my order had been dispatched. Customer service repeatedly lied and are only interested in taking your money. Foolish as I have spent £800 with them on only 4 orders in the past year and will now never buy from them again and certainly would not recommend. No customer service and no customer care.
13 March 2025
Unprompted review
Reply from iShop Nutrition
Hello Robert,
Thank you for the feedback.
I can assure you if we were able to cancel the order for you we would have done so, We loose money on packaging, shipping fee's and return shipping fee's every time an order is return to us, so it is in our best interest to cancel an order when requested to do so.
Your order had unfortunately already been shipped when we received your request and informed you that you could return free of charge for a full refund.
You also received a 10% discount on your order which we have already taken a screen shot of and sent to you for proof. You may only use one discount code per order as advised.
We are sorry you are not happy with the service received but feel we have offered you the best we can in the situation. Please follow the return instructions we have given to you once the order arrives with you, once received back at our warehouse we will issue a full refund right away.
Have a good evening.
Regards
iShop Nutrition.
Ordered Vitargo nearly 2 weeks gone by…
Ordered Vitargo nearly 2 weeks gone by still not dispatched. Would have been a 1 star but they were quite quick to respond via email.
Their response below is also a lie, at no point was I made aware of any strikes and actually what I was told was it was a system error, so let’s just be honest guys, communicate better and you might not ret reviews like this.
26 November 2024
Unprompted review
Reply from iShop Nutrition
Hello Steven,
Thank you for your feedback.
We're sorry your shipment has not been dispatched as expected. We hope you can appreciate the Canada Post strike that has occurred has been outside our control. I see that you have been refunded in full already.
Please send us an email to customerservice@ishopnutrition.com, info@ishopnutrition.com or reach out to us on Facebook https://www.facebook.com/iShopNutrition.
Or please update your review to include your order id, we can then contact you directly to get the issues resolved.
All best,
iShop Nutrition
Extremely disappointed
Both my mother and I tried to order from this company. They wanted ID verification sent them copies of credit card, drivers license and utility bills and was told that they would not able to process the order because they just couldn’t would not explain no details given nothing but they wanted an E transfer for the order to be sent. However, in the meantime, they fully charged my credit card and processed it while telling me they couldn’t place the order I would be very diligent before ordering from this company as this seems very hinky to me.
8 November 2024
Unprompted review
Reply from iShop Nutrition
Hello Christine,
Thank you for your feedback.
Your mother e-mailed us to cancel two orders and on the third we asked for further information.
We have security fraud checks we have to perform on every order we receive. Yours required further information to proceed.
Unfortunately we have been stung many times before so extra steps were put in place to protect our company and our customers.
We requested the required information from you which you did provide but it did not pass our checks. We always give an option to not provide the requested info and cancel the order or you have the option to pay via etransfer or bank transfer instead which much safer and a fact we replayed to you numerous times.
As advised your order have been refunded in full, please see the refunded e-mails we have sent to you.
Sorry for the inconvenience caused.
All best,
iShop Nutrition
Reply from iShop Nutrition
Hello Bojidar,
Thank you for your feedback, We really do appreciate it.
Happy to hear your order arrived before the estimated delivery time.
All the best,
iShop Nutrition
More than 3 weeks between order was…
More than 3 weeks between order was given to delivery (in Denmark). However, status was given several times.
--------
Now I'm actually quite annoyed because of request to edit this feedback.
IShop claim that they have 11 to 16 days to deliver, and that they by their own words did it in 13 days.
Let me make it clear, they prompted me for at honest review, and I though 3 star was fair. The review is about my satisfaction, not about if internal limit for delivering has been broken or not.
At the same time I ordered this item from IShop, I ordered 6 others items. Two different inside Denmark, which I got at my doorstep allready at Monday August 5th. 5 o'clock a.m.
4 others from different places in Germany that all was delivered Thursday August 8th. And the last from IShop came 2 weeks later.
Thank you for delivering what I need, but service do not archive more than 3 stars in my opinion.
--------
A month later, 27-09-2024:
I needed more of the same product but chose an alternative supplier. Saved 38% on the price and got it delivered 2 weeks faster...
24 August 2024
Unprompted review
Reply from iShop Nutrition
Hello Knud,
Thanks for the feedback.
Your order was shipped August 4 2024 with an estimated delivery time of 11 to 16 business days.
Tracking shows your order was delivered on August 21st - https://www.postnord.dk/en/tools/track-and-trace/
Which was the the 13th working day so your order arrived during the estimated time given which is great.
Please reach out to us with any further concerns.
All the best,
iShop Nutrition
order 13083EU
I have only good things to say about this company. The products that I ordered arrived in good condition, carefully packed, and with good “expiration dates” (I purchased some omega 3 vitamins).
I must admit that I had previously written a not so kind assessment of the company. I had mistakenly thought that the products would be dispatched from Europe, which had created the expectation that they would arrive much sooner than was promised on the website (especially as the
iShop Nutrition uses the DHL courier which is known for its speedy efficiency).
I sincerly apologize and wish iShop Nutrition all the best.
9 August 2024
Unprompted review
Reply from iShop Nutrition
Hi Amir El-Alem,
Thank you very much for the updated review, it's most apricated.
We're happy everything has been resolved.
Have a great evening.
All the best,
iShop Nutrition
Ahead of time is on time.
The package arrived way before the scheduled date, which I was very happy for. Usually, I shop local, but this special item was only available at ishopnutrition.
20 April 2024
Unprompted review
Reply from iShop Nutrition
Hello Bettina,
Thank you for your feedback, We really do appreciate it.
Happy to hear your order arrived before the estimated delivery time.
All the best,
iShop Nutrition
Considering it dispatches from the U.S
Considering it dispatches from the U.S. the delivery is turned around PDQ.
15 April 2024
Unprompted review
Reply from iShop Nutrition
Hello Matthew,
Thank you for your feedback, We really do appreciate it.
Have a great day,
iShop Nutrition
Good communication and tracking…
Good communication and tracking information from dhl.
23 March 2024
Unprompted review
Reply from iShop Nutrition
Hello Gurdeep,
Thank you for your feedback it means a lot to us :)
It's always nice to hear from a happy customer
Have a great day
All the best,
iShop Nutrition
Great selection of products and…
Great selection of products and supplements. Order took a little while to arrive but within the estimated delivery window. Customer service was helpful and replied quickly.
4 March 2024
Unprompted review
I am very happy
I am very happy. Delivered well before the date. I'll buy it again.
3 January 2024
Unprompted review
Reply from iShop Nutrition
Hello Ghislaine,
Thank you for your kind feedback, We really do appreciate it.
Have a great day & Happy New Year.
Regards
iShop Nutrition
This company is a scam
This company is a scam. I ordered Bitter Orange supplement - it never arrived. I had paid by Paypal so alerted them. This company got very nasty and demanded I retract my complaint. I didn’t. The supplement never arrived. They advertise in sterling but are not UK based. Steer clear.
19 July 2023
Reply from iShop Nutrition
Hi Patricia,
You ordered Bitter Orange on Dec 3, 2023. You wrote this review on Dec 3, 2023. How is it possible that you could write a review for an order you say didn't arrive, on the very same day you placed the order? That isn't possible and your review is fraudulent. You are claiming your order was July 2023. That is a lie.
In fact after an internal investigation your order #9414UK was flagged as fraud. Your order was refunded Dec 4, 2023. Order #9414UK you are stating never arrived was never shipped because your order was determined to be fraud. Unfortunately it is important for ecommerce businesses like us to take steps to protect ourselves and our customers from legitimate scammers.
All best,
iShop Nutrition
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