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is*hosting Reviews 256

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers had a great experience with this company. Many customers consistently praise the service for its reliability, speed, and overall excellent performance, highlighting that everything works as advertised. The staff is frequently described as polite, friendly, and genuinely caring, providing top-notch support and making interactions pleasant and straightforward. Reviewers appreciate the responsive, patient, and helpful customer and technical support teams, who guide them through processes and ensure everything is properly configured. However, some people were dissatisfied with aspects of customer service, mentioning slow replies, conflicting information from different agents, or a lack of meaningful investigation into issues. Additionally, a few customers reported issues with account access, such as being locked out or experiencing continuous reboots of their virtual private servers, and found the website interface confusing for setup.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its quality, speed, and professional support.... See more

User experience

Consumers find the user experience to be positive, with many reviewers reporting a smooth and seamless... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the support team for being... See more

Website

Reviewers highlight ambiguous aspects of website functionality, with some customers praising the hosting and... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and professionalism. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using their ecosystem for a while now, and everything works exactly as advertised. Specifically, the $25/month VPS is worth every penny. The performance is flawless with absolutely no lag,... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, There are many companies on the market offering VPS and dedicated server services, but is*hosting is truly special. These guys go above and beyond to deliver top-notch service... See more

Company replied

Rated 5 out of 5 stars

Took crypto. Nice Ther was no console from within there user pages to get at VPS. No extetnal firewall but the service was fine and fast and polite service team. They now say they have a cons... See more

Company replied

Rated 5 out of 5 stars

I had a really smooth experience with ishosting from start to finish. Setting up my VPS hosting can sometimes feel overwhelming, especially when you run into technical steps you do not expect, b... See more

Company replied


Company details

  1. Web hosting company
  2. Cloud Computing Service
  3. Cloud storage service
  4. Ecommerce solution provider
  5. VPN Service
  6. Website designer

Written by the company

At is*hosting, we believe hosting should be simple, powerful, and worry-free. Whether you're running a small personal project or managing a large-scale business, our mission is to provide high-performance, secure, and globally available hosting solutions that just work. With 20 years of experience and our own infrastructure spanning 40 countries, we’ve built a hosting environment that prioritizes speed, reliability, and flexibility. Unlike many providers, we own and operate our hardware – ensuring complete control over performance, security, and network stability. Our data centers meet Tier 3+ standards, guaranteeing maximum uptime and resilience. But great technology alone isn’t enough. What sets us apart is our customer-first approach. Our 24/7 support team doesn’t just answer tickets – they solve problems, proactively monitor performance, and ensure your hosting runs smoothly at all times. We believe that support should be fast, human, and genuinely helpful, not just a scripted response. Security is at the heart of everything we do. From free enterprise-grade DDoS protection to rigorous security policies, we go beyond the industry standard to keep your projects safe. We’re also committed to transparency – no hidden fees, no vague policies, just clear and honest service. Whether you need VPS, dedicated servers, private networking, or custom hosting solutions, we’re here to help. Join thousands of businesses and developers who trust is*hosting for their global hosting needs and experience the difference a truly customer-focused hosting provider can make. Fast. Secure. Reliable. That’s is*hosting.


Contact info

Promotion box for is*hosting

Reliable Hosting for Your Needs

Boost Your Business with VPS, Dedicated Servers, and VPN Solutions!

4.2

Great

TrustScore 4 out of 5

256 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

8 month after my first experience with…

8 month after my first experience with this company I had another try.
9mbits/75mbits on VPN. Nice result, twice as low as previous time.
I have 80/95 on a free VPN.
looks like guys spent time and money on buying good reveiwes and flagging bad ones instead on providing quality services.

once again: shameless scammers

11 March 2024
Unprompted review
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Reply from is*hosting

Hello Victor,

Thank you for sharing your feedback about our services. We deeply regret that your experience with us has once again not met your expectations. Ensuring the satisfaction and understanding of the needs of our customers is our top priority, and we strive to deliver quality services.

We take each review seriously and are committed to improving our services. We would also like to clarify that our company does not engage in purchasing positive reviews or inappropriately flagging negative ones. We aim to build trustful and transparent relationships with our clients.

Regarding your comments about VPN connection speeds, we would like to conduct further investigations into your case to identify and resolve any potential issues. For this, we require additional information about your account and the services you have used.

We also remind you that we offer a testing period before payment for most services.

Please get in touch with us directly at mail@ishosting.com with your customer number or ticket number. We will look into your case and take the necessary steps to resolve the issue.

Best regards,
is*hosting Team

Rated 5 out of 5 stars

I recently subscribed to Is*Hosting

I recently subscribed to Is*Hosting, and my experience has been overwhelmingly positive. The setup process was straightforward, and I was impressed by the intuitive nature of their app. It offers a wide selection of servers across the globe, which is fantastic for someone like me who needs to access content from various countries.

The connection speed is another area where Is*Hosting shines. Unlike other VPNs I've tried, I've noticed minimal speed reduction, which is crucial for streaming and downloading large files. The service also provides robust security features, including strong encryption and a no-logs policy, ensuring my online activities remain private.

Customer support deserves a special mention. They were prompt, knowledgeable, and helpful in addressing my queries, making my overall experience even better.

However, it's not without its downsides. The price is a bit on the higher side compared to some competitors, but given the quality of service, I find it justifiable. Also, I would appreciate more customizable features for advanced users.

In conclusion, Is*Hosting is a reliable, fast, and secure VPN service that I would recommend to anyone looking to protect their online privacy and bypass geo-restrictions. It's well-suited for both beginners and tech-savvy users, making it a versatile choice in the crowded VPN market.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Inexpensive and fast VPS with good support

I'm working with ishosting for a couple of months and so far I'm satified. I used other hosting with CDN before, but it turnes out that ishosting VPS is faster than "the fastest CDN service" as they call themself :)).
ishosting has a lots of convinient payment methods for me, their support is fast enough, server panel is OK. I like their check for server work feature with instant e-mail to support if something is wrong. They are also good for russian clients who don't like RKN, I just wish they forward RKN e-mails instantly.
The only small minus is that do not provide new server instantly, you have to wait for some hours. Luckily I do not need new servers often :).

1 February 2024
Unprompted review
Rated 5 out of 5 stars

This server vendor is the fastest I…

This server vendor is the fastest I have ever used.

17 December 2023
Unprompted review
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Reply from is*hosting

Dear Customer,

We are incredibly grateful that you took the time to leave us this positive feedback. It's fantastic to hear that our server's speed has impressed you and stands out as the fastest you've ever used. We strive to deliver top-notch performance and are glad that we've met your expectations. Thank you for choosing us and for your kind words. We look forward to continuing to provide you with fast and reliable service in the future.

Best regards,
is*hosting Team

Rated 5 out of 5 stars

I was very happy with my experience the…

I was very happy with my experience the first time around that I've bought a second server from a different server location and it took a few minutes for is*hosting to setup and run my VPS. Thank you for the great service you provide.

8 December 2023
Unprompted review
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Reply from is*hosting

Dear Customer,

Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that your initial satisfaction led you to purchase a second server from a different location. It's great to know that our quick setup and smooth running of your VPS met your expectations. Your trust and confidence in our service mean the world to us. We look forward to continuing to provide you with great service in the future.

Warm regards,
is*hosting Team

Rated 5 out of 5 stars

Speed of servers are very good,

Speed of servers are very good,
Support is also very good,
The price is cheap and quality is high,

3 September 2023
Unprompted review
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Reply from is*hosting

Dear Mohammad,

Thank you for taking the time to share your positive experience with us! We're delighted to hear that the speed and performance of our servers have met your expectations. It's great to know that our support team has been able to assist you effectively. We strive to offer the best quality service at an affordable price, and we're glad that you appreciate this balance. Your satisfaction is our top priority. If there's anything more we can do to enhance your experience, please let us know.

Warm regards,
is*hosting team

Rated 5 out of 5 stars

Recommend

I have several servers from them (over 25) and I'm very happy. Support is great and reactive.

10 November 2023
Unprompted review
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Reply from is*hosting

Dear Valerio,

Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's heartening to know that we met your expectations.

We truly appreciate your support and look forward to serving you again soon.

Warm regards,
is*hosting team

Rated 5 out of 5 stars

good VPS hosting

good VPS provider with many locations . also crypto payment is available and its great

4 November 2023
Unprompted review
is*hosting logo

Reply from is*hosting

Dear Iplay Hertz,

Thank you very much for taking the time to share your positive experience with our VPS services. We are delighted to hear that our wide range of locations and the availability of crypto payment options meet your needs effectively.

Your satisfaction is incredibly important to us, and we are glad to have been able to provide a service that aligns well with your requirements. We look forward to continuing to serve you with the same level of excellence in the future.

Best regards,
is*hosting team

Rated 1 out of 5 stars

100% Fake Service Provider!!

They are reselling other provider's servers. It is not the problem but the problem is they are saying they are giving 1gbps port speed, but actually, they are giving 10mbps speed.

2 November 2023
Unprompted review
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Reply from is*hosting

Dear Customer,

Thank you for sharing your feedback. We value the opportunity to clarify some aspects of our service to enhance your experience.

Regarding Connection Speed on VPS: We understand that connection speed is crucial for our clients' success. Our global network of VPS servers spread across 31 countries, is designed to ensure optimal speed and minimal latency. However, it's important to note that the port speed on a VPS does not always equate to guaranteed throughput. Various factors, including overall network load and geographic location of servers, can impact connection speeds.

Resource Management and Usage Policy: We strive to prevent any misuse of bandwidth on our VPS servers. Our policies strictly prohibit using VPS for projects requiring high bandwidth and significant traffic volumes. In policy violation cases, we are compelled to implement restrictions to ensure stable and high-speed connections for all our clients.

On the Topic of Reselling: We would like to emphasize that our holding encompasses several hosting companies, each offering high-quality and reliable services in different countries worldwide. Our services are not a mere reselling of others' solutions; we meticulously develop and offer products that meet high standards of quality and reliability.

We appreciate your feedback and are ready to assist with any questions or suggestions that could improve your experience with our services. Please feel free to contact us for more information or support.

Sincerely,
is*hosting team

Rated 1 out of 5 stars

Very bad service

Do you intend to buy services at ishosting?

I'm suggest you think again rather than throwing your money away because they don't offer refunds.

My balance was topup by $10. The balance cannot be used at all because of the complexity of making purchases here.

They asked for my personal data and of course I really objected, especially since the service wasn't necessarily good.

23 October 2023
Unprompted review
Rated 1 out of 5 stars

Outdated slow servers with no refund

Booked a server, once login I realized that the server software is outdated and slow. I tried to contact the team to cancel the purchase but they rejected the request. Be aware.

12 October 2023
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Reply from is*hosting

Dear Pavel,

We sincerely regret any inconvenience you may have encountered with our services at is*hosting. Our priority is to ensure client satisfaction by delivering high-quality and up-to-date services.

Contrary to the claims in your review, we have a robust system in place for clients to report issues and seek resolutions. Our records do not indicate any communication or requests from you regarding dissatisfaction with the server software or a request for re-installation. Moreover, our correspondence reveals that you were in a hurry and didn’t have time for a re-installation, as mentioned in your email dated 17 Oct 2023:

“The product is outdated. I do not have time to wait for re-installation.”

We offer a variety of Windows Server versions including Windows 2012, Windows 2016, Windows 2019, and Windows 2022, allowing clients to choose the most suitable version for their needs. We provide clear OS selection options, the selection was ultimately made by the customer. Unfortunately, oversights or hurried decisions cannot serve as grounds for complaints or refunds, as the responsibility for selection rests with the customer.
It’s important to note that you were able to successfully cancel the service, and the funds for the unused period were credited back to your account balance. These funds are available for you to use towards any new services we offer, displaying our commitment to ensure a fair and satisfactory resolution.

Furthermore, we extended an offer to credit $20 to your account balance as a gesture of goodwill to alleviate any inconvenience experienced but it was rejected.

We are committed to addressing your concerns and ensuring a positive experience with our services. We invite you to reach out to our support team for any further assistance or clarifications.

Thank you for your attention to this matter. We look forward to rectifying any misunderstandings and continuing to serve you.

Rated 1 out of 5 stars

Financial fraud

They deducted money from my card through this website, and after a few hours, I informed the website. However, they did not refund my money and collected a lot of my identity documents. This amount belongs to me, but they did not return my money. This website is not trustworthy at all; be careful not to run into trouble later on.

21 September 2023
Unprompted review
is*hosting logo

Reply from is*hosting

Dear Aliriza,

Thank you for your feedback. We take all allegations seriously and have conducted a thorough investigation into this matter.

1. The payment in question was confirmed through the 3D Secure system. This ensures that it was made by a legitimate cardholder.

2. Our internal system detected a match in IP addresses and other identification markers between two accounts, indicating they likely belong to the same user. This raises concerns about the authenticity of your claims and leads us to suspect potential fraudulent intent.

3. The service was fully delivered and meets the quality standards presented on our website.

Given the above findings, it appears there might have been an attempt to benefit from the service and subsequently claim a refund under the pretense of fraud.

While we always aim to assist our genuine customers with any issues, based on our data, we cannot agree with your request for a refund.

If you genuinely believe you have been a victim of fraud, we advise contacting the police. We are prepared to provide any necessary data for an investigation.

Kind regards,
is*hosting Team

Rated 1 out of 5 stars

Bad services

Bad services, never recommended.
They will offer 1gbps and give you 9MPbs speed.

The support is worst and not even refund if the location is not avaialbe, they will ask to change the location but refund will not be initiated.

11 September 2023
Unprompted review

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