Islander UK logo
Visit website

Islander UK Reviews 2,567

•
TrustScore 5 out of 5

5.0

Handbags Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and engaging personalities, making the entire process enjoyable and comfortable. People are delighted with the high quality of the products, often creating beautiful and unique bags that serve as perfect souvenirs. The overall user experience is frequently highlighted as fun, relaxed, and easy to follow, with many appreciating the clear explanations and assistance provided. The various locations are also well-regarded, with consumers finding them charming and conveniently situated. However, some customers also noted a minor inconvenience regarding waiting areas, particularly for those who struggle with standing, as there wasn't always a place to sit while waiting for the workshop to begin.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product. Customers consistently praise the bags, describing them as cute,... See more

User experience

Users describe positive interactions with the experience. Customers consistently highlight the fun, engaging,... See more

Location

People report positive experiences with the various locations. Many customers found the Edinburgh locations,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers were very happy with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at the Islander workshop! There were so many different options to choose from and you could upgrade your bag if you wished with no fuss. Isaac was friendly and made the buildi... See more

Rated 5 out of 5 stars

This was such a fun experience and completely worth the cost! The bags were so cute and making them was fun and not that difficult! Charlotte and Ellie helped us and they were both so sweet and the vi... See more

Rated 5 out of 5 stars

My girlfriend and I were visiting Edimburgh and find our about this workshop before travelling. We looked at the colour and bag options in advance but there's plenty of time in the workshop to choos... See more

Rated 5 out of 5 stars

Such a fun experience and my purse turned out amazing! Wonderful staff and the workshop ran right on time which made it easy to plan our day.

Company details

  1. #1 of 45 best companies in Handbags Shop
  2. #3 of 215 best companies in Shoe shop

Written by the company

Islander® is an Edinburgh-based brand specialising in footwear and accessories. We create distinctive, beautifully crafted designs for men and women using Scotland’s finest Harris Tweed®. We have seven stores in Edinburgh, and one in St. Andrews. Please see a list of our locations below. Islander Flagship - 95 West Bow, EH1 2JP Islander Workshop - 42 Candlemaker Row, EH1 2QE Islander 54 - 54 Candlemaker Row, EH1 2QE Islander Cafe - 37 Marshall Street, EH8 9BJ Islander Canongate - 6 Sibbald Walk, EH8 8FT Islander Arches - Arch 10, East Market St, EH8 8FS Islander Stockbridge, 63 Raeburn Place, EH4 1JF Islander St Andrews - 120 Market St, KY16 9PD. The Islander Handbag Experience offers customers to create their very own bespoke Islander Satchel, during our 1-hour workshop, now open 5 locations in Edinburgh: Islander Workshop - 42 Candlemaker Row, EH1 2QE Islander 54 - 54 Candlemaker Row, EH1 2QE Islander Cafe - 37 Marshall Street, EH8 9BJ Islander Canongate - 6 Sibbald Walk, EH8 8FT Islander Arches - Arch 10, East Market St, EH8 8FS And also in St Andrews.

Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience!

Both Analize and Michelle were great, very knowledgable, instructive and informative. Felt at home as soon as we arrived and it continued throughout the experience. No pressure, just good vibes! Would absolutely recommend, both me and my mum love our bags 💕

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience for everyone

We had a course today with Jane (Caitlin, Anna and Sara were wonderful helpers through the hour) and it was just amazing... Jane was REALLY helpful, checked in on us and our development regularly... she helped immediately when we struggled with the screws or had questions

All in all a wonderful experience and highly recommend for everyone who's up for a bit of fun while taking home something special

16 April 2026
Unprompted review
Rated 5 out of 5 stars

What a great experience and a fabulous…

What a great experience and a fabulous host and guide Isaac was. He helped greatly picking out colours that matched and his instructions were clear on creating our unique bags.

Will be back with others to make more!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

It was a wonderful course

It was a wonderful course. Isaak and Chris were very accommodating and friendly. There was a lot of useful information, and the atmosphere was great. I’m very happy with my backpack :)

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience at the…

I had a great experience at the Islander workshop! There were so many different options to choose from and you could upgrade your bag if you wished with no fuss. Isaac was friendly and made the building process super easy, and Chris was a big help as well. Such a great experience & a beautiful bag!

15 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look