isolés Reviews 

726
TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

Fast delivery - very good. When selling Isolés products from Denmark (the 'from' address was Vejle) to Danish addresses there should be an option to buy in DKK instead of EUR because banks are addi... See more

Rated 3 out of 5 stars

Sometimes the product wears out too fast. Who would expect a base layer to start tearing after the very first usage? Jacket came with a hole on the back which could barely be noticed, and I didn’t unt... See more

Rated 1 out of 5 stars

I recently ordered an item off Isoles, which i have done a number of times before. This was the first time I have had to use their returns process. I returned a unworn item with tags still in pl... See more

Company replied

Rated 4 out of 5 stars

Beautiful styling, very well made product. I like my Long Sleeved jersey very much. The fit is interesting as not as "small" as advertised. My measurements 190cm, 80kg, 103cm chest. suggested XL, yet... See more

Company details

  1. Activewear shop

Information provided by various external sources

isolés is about that feeling we all have as cyclists, those moments in a ride when we can reflect inwards, meditate on what it means to be a part of something much bigger, but still individual.


Contact info

2.9

Average

TrustScore 3 out of 5

726 reviews

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2.9

All reviews

(726)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m 187cm and 72kg and it’s hard to…

I’m 187cm and 72kg and it’s hard to find gear which is narrow but still long enough. I bought the Jules jersey and the M is a perfect fit. The fabric isn’t as breathable as others for those really hot days Down Under - but it’s more than compensated for by how well it fits.

12 December 2021
Rated 5 out of 5 stars

I have been shopping Isolés for several…

I have been shopping Isolés for several years now, and several things have consistently impressed me about them. Their shipping is always lightning fast and their products beautifully packaged. I love their commitment to eco-responsibility through the shipping, packaging, and product design. Their clothes fit like second gloves and are always design with very careful attention to detail. I remain a huge fan of what they do and how they make me look on my bike (whether that's in group rides, or when I am truly isolés!)

28 November 2021
Rated 2 out of 5 stars

Poor quality of Gilet

Poor quality of Gilet. Company does not answer complain. Avoid.

20 November 2021
isolés logo

Reply from isolés

Hi J.

Please feel free to send us your complain at info@isoles.cc.

Best.
isolés

Rated 3 out of 5 stars

Fast delivery

Fast delivery - very good.

When selling Isolés products from Denmark (the 'from' address was Vejle) to Danish addresses there should be an option to buy in DKK instead of EUR because banks are adding an extra currency fee which makes the products more expensive. The fee is a specific percentage of the total amount.

1 November 2021
Rated 4 out of 5 stars

Beautiful styling but sizing is a little challenging

Beautiful styling, very well made product. I like my Long Sleeved jersey very much.
The fit is interesting as not as "small" as advertised. My measurements 190cm, 80kg, 103cm chest. suggested XL, yet an L fits me much better (my usual Rapha ProTeam size). The material is very stretchy (and the arms nice and long) so I found I could downsize without difficulty. Also the arms on long sleeved jersey are quite wide for a cyclists (skinny arms!) fit compared to the chest/waist measurements. Notice the models in the website images are quite an athletic build. I would suggest the Isoles fit is a classic/regular fit rather than a closer pro/race fit.

8 October 2021
Unprompted review
Rated 1 out of 5 stars

Disgusting customer service

I recently ordered an item off Isoles, which i have done a number of times before. This was the first time I have had to use their returns process.

I returned a unworn item with tags still in place and they are now not refunding nor offering to send back the item. I have spoken to them a number of times and they are sticking with their decision.

Really dissapointed given the expense of the item. Will not be using this company again

16 September 2021
Unprompted review
isolés logo

Reply from isolés

Hi Ben.

Thanks for your review.
The case is different than you describe.
You return a used and washed product (still wet from washing) where you have replaced the handtags.
There is an extreme small of washing powder.

We are about the experience our customer will get as they open an isolés product.
We can of cause not accept to return product in this condition.

Best regards.
isolés.

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