My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now. That being said, I disagree with the answer p... See more
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Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have... See more
IssueTrak is very helpful and knowledgeable. They will call to follow-up on issues. Everyone I have spoken with has been very professional and friendly.
New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went fro... See more
Company details
Written by the company
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Contact info
200 Golden Oak Court, Suite 470, 23452, Virginia Beach, United States
- (757) 213-1351
- sales@issuetrak.com
- issuetrak.com
Great job in contacting me quickly and…
Great job in contacting me quickly and getting my issue resolved. I didn't put 5 stars because the fix took long than expected.
1 August 2018
Unprompted review
Very friendly and fast customer…
Very friendly and fast customer service. Probably the fastest I have ever received.
1 August 2018
Unprompted review
I don't want to miss a thing!
Issuetrak has helped me to keep all of my requests in one place and I don't miss a thing!
1 August 2018
Unprompted review
Great software and terrific people…
Great software and terrific people behind the product, sales, training and support are all great. I would also like to commend the work done to develop the documentation, it is robust and well organized. All of that being said there is a high level of complexity involved with setting up the software for your application. I think we would all benefit from a step by step tutorial setting up an actual site from scratch.
1 August 2018
Unprompted review
I appreciate the response time and…
I appreciate the response time and answers to my questions. Great job!
1 August 2018
Unprompted review
Great product
Great product. We find it to be very stable providing all the functionality one would expect from a issue tracking software and it does it well! The learning curve for new users is easily managed as they are able to grasp the working with little effort.
11 July 2018
Unprompted review
Upgrade
Great support and execution when upgrading to 10.3.12. Minimal downtime and resolution for external email with O365.
11 July 2018
Unprompted review
I need issue trak to be more flexible…
I need issue trak to be more flexible with the dashboards and within other areas. And it should be easier to import data and information. More flexibility. Some areas don't work correctly from the front end.
11 July 2018
Unprompted review
Been with this company for about 5-7…
Been with this company for about 5-7 yrs. It has been great to work with the support team at IssueTrak, they are very patient and have great customer service. Would not hesitate to refer them!
10 July 2018
Unprompted review
First time I ever had to use IssueTrak…
First time I ever had to use IssueTrak support and they are very responsive I might add. During one of the calls I was not able to reach one of my end users and IssueTrak was happy to contact them directly to work with them when the end user was free. Overall, a great experience with IssueTrak and their support system.
10 July 2018
Unprompted review
Very quick and accurate support
10 July 2018
Unprompted review
Issuetrak has streamlined our IT…
Issuetrak has streamlined our IT Helpdesk and our repair process. The customer service from Issuetrak is unmatched. I would recommend this company to anyone.
10 July 2018
Unprompted review
Unwieldy
Unwieldy
While the system is comprehensive, it is very "steppy" and not very intuitive. The interface is not modern or engaging and appears to not have had any user experience input or review prior to being launched. The data input fields are not organized in a logical manner conducive to any logical workflow process I'm familiar with. The interface does not appear to be customizable either by the graphical interface for corporate branding, or by editing and manipulating fields (turning on/off visibility for desired and unused fields) etc to meet individual organizational needs. It does appear to be a powerful reporting tool for Leadership, but the information is only as useful as what is input at the grassroots level and our users tend to skip steps and process because of the cumbersome nature of the tool.
20 June 2018
Unprompted review
Reply from Issuetrak
Allain,
Thank you for your feedback. We take our customer’s thoughts and concerns seriously. Product improvement is very important to us, and the improvement process is an ongoing effort across all teams.
Concerning some of the items you mentioned, several of them are actionable by system administrators, including field visibility, order of appearance, and branding. We would encourage you to work with your administrators to ensure the product is meeting the needs of management and users alike. Our Professional Services Team can also assist with these efforts.
As for our user interface and user experience, we hope to have a fresh wave of improvements available within the coming months!
Again, thank you very much for your feedback and we look forward to hearing from you again in the future.
Simple and Beneficial
Issuetrak has been very beneficial in organizing and distributing paperwork from our customers to our case workers. The reports generated by Issuetrak provide great tracking of worker productivity. The system is simple and easy to use, does not require much training.
31 May 2018
Unprompted review
Easy to use, easy to configure and performs as advertized
The IssueTrak team is incredible! All of the staff are helpful and friendly. The application performs as advertised and is easy to configure.
31 May 2018
Unprompted review
IssueTrak has been a great partner of…
IssueTrak has been a great partner of ours for over six years. Over 220,000 tickets handled on our Cloud version of their product.
Their support team handles issues and requests quickly and thoroughly.
31 May 2018
Unprompted review
Great product and great company
IssueTrak has been a great product for our company and helped to facilitate the management of support issues with our customers. The intuitive interface makes it easy to on-board new customers and ensure that all relevant information for a support case is captured in one spot.
IssueTrak also has very responsive customer support that is quick to respond to issues.
25 April 2018
Unprompted review
Would recommend to any company looking for a helpdesk platform
Helpdesk interface is very user friendly, literally set up and rolled out in a few days. perfect!
Been using for over 10 years, recently upgraded.
I'd like to add that the support is brilliant, very quick to respond to any queries you have.
25 April 2018
Unprompted review
They have been great to work with on…
They have been great to work with on the support side.
The product works great too. Waiting for some new features in future versions!
24 April 2018
Unprompted review
Excellent customer service
Excellent customer service. Always glad to help. Always available.
24 April 2018
Unprompted review
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