iSTRAP Reviews 727

Purchased 2 new watch bands, only 1 turned up n bag wasn't even closed properly, I contacted company and attached a pic and this was part of their reply.......
If you're certain the Plum Ocean Band is missing after double-checking, don't stress—just head to our Returns Portal and submit a claim for the missing item as per our store policy. We're here to make sure you get everything you ordered!
Now as I am not an idiot because obviously it was missing and there was nothing to check, how condescending and treated like a moron.
It was my first and last purchase with them. I lodged a claim the following day, and have had no reply, disgusting customer service.

UPDATED

DECLINED
Hi, thanks for raising this request. We can confirm that all items were shipped and included in your parcel delivered on 19/11. As a result, we're not able to provide the refund requested.

So because they say it was shipped it's now my problem and I'm out of pocket......
Shop at STRAPIFY people

Terrible service and blatantly misleading marketing. Their website promises next-day delivery for orders over a certain amount, and my invoice clearly states “next-day delivery.” Four days later, my order still hasn’t arrived and customer service is now claiming the items are “made to order.” They insist this was stated on the website and in my confirmation emails - it wasn’t. The response feels dismissive and evasive, with zero accountability for the misleading information or the delay.

The quality of the product is terrible! I took some links out to fit the right size then attached it to my Apple Watch, it ended up bending while sliding it into each side and then wouldn’t close! I contacted them directly and they replied with, sorry nothing we can do! Terrible customer service and terrible quality do not buy

I received my watch band so quickly, iSTRAP said fast delivery and they delivered.
The watch band was exactly what I wanted and what was described on their website.
I will definitely be using them iSTRAP again.

Great quality product! I live in the UK and the package tracking via Australia Post and then Royal Mail in the UK was spot on. My new strap arrived within 2 weeks of placing the order. Would buy from iStrap again 👍🏻

Faulty product. Metal fastener rusted in less than a month.
Only offered a store credit to purchase another, despite quoting my rights for a refund under Australian Consumer Law for any business globally selling products to Australians.
Terrible product, even worse service.

EDIT: iStrap have responded to my review here. However a store credit does not meet my rights to a refund back to my nominated payment method.
My most recent email on 1st of July requesting a refund instead of a credit has not been replied to.
I took perfect care of my product. I had it for one month and wore it as intended.

This company is a scam when it comes to their delivery timeframes. The website says 24 hours delivery and i ordered a strap for my wedding. The 24 hours delivery is a scam especially for customers in New Zealand. Their website doesn’t say it’s being shipped from Australia. I ordered on 5 May and I was travelling overseas on 10 May.
They don’t have a customer care phone number. I contacted them via email on 6 May and that’s when I was informed it may not reach the same week. Since it was within 24 hours of placing the order and I didn’t receive any email of the item being dispatched, I requested to cancel the order. They did not cancel it and said I can return the order. I informed them I will be overseas and I can only return once I’m back in NZ.

When I got back to NZ and reached out to them after a month, they say I can’t return it because it’s just over a month now. I haven’t even opened the item package. This is such an untrustworthy company and please don’t buy from them.

Could not amend my delivery address despite order still being processed by istrap.

Chosen band was in back order longer than the promised timeframe

Lots of options. Super clean website. Easy ordering. Fast shipping (from outside of the US). I'm sure the customer service is great. Awesome packaging. Amazing Product! 10 out of 10!

I got scammed and get ignored when reaching out to customer support.

This is extremely sad, after ordering 2 times where the first order got lost, im still waiting 2 months now for my order that i prob will never get, DHL support says the tracking link is not correct, and customer support just replys with a automated AI but never get back to me, never buy from this company, also reading all the reviews im not the only person getting scammed by iStrap... How can this company still be legit?

Nice strap at a reasonable price, delivery was longer than I expected but tracking was great throughout so knew what was happening. My wife is happy so happy home.
Thanks iStrap👍🖖

iStrap have been asking for a review for a strap that was ordered 4 weeks ago and still hasn't been received! Just about impossible to follow up with no phone no or real contact details. Seems the messages back are just from bots. Tracking details provided don't exist in the stated courier's systems! Have tried to follow up 3 times with no reply other than my ticked will be forwarded to the relevant team!
I continue to wait....and wait..

I got an email on the 8th of April that said that my package was on its way. It has now been 19 days and it hasn’t moved. The tracking says that it’s in Alexandria and awaiting processing but as I said - it has not moved. They pride themselves on having fast delivery but nothing is happening. They are hard to get a hold of and won’t respond if you send them an email asking for help. These bands are not cheap. I expected better.

Ordered through AU and not UK website, which was totally my fault but placed order on 8th March '25 - apperently the order couldnt be cancelled and refunded, which I think due to the genuine mistake - surely the order could have been cancelled. However, order wasn't sent until 19th March and I am still waiting for it to arrive!!!! tracking is very limited still saying notified that it has been sent back still not showing on route!!!!!

Worst customer service ever. Support will ignore you.
Website is misleading and deceptive in regards to returns and their policies.

Bought a band which turned out to be the wrong size. Should have been fine, as website promotes a hassle-free swap, but the experience is far from this.
"Ordered the wrong size? Changed your mind? Or just not feeling it? No worries—swap it out hassle-free until you find the perfect match."

All I was after was a direct swap to the correct size, like their policy and their website suggests should be hassle-free. However a credit note was given, which if you purchased items at any discount (such as a welcome code basically given to everyone), will now result in you having to pay full price for every "swapped" item, plus shipping.

iStrap refuse to provide a refund, given they won't do a direct swap for the correct size.

- It took 3 weeks for them to process the return after receiving the item.
- I struggled to get in touch with anyone; when I did, I only received generic, copy-pasted responses.
- Instead of a simple swap for the correct size, I was forced to accept a credit note, but now I have to pay more for the same item, plus additional shipping.
- After all of this, they completely ignored further attempts to communicate and closed my ticket.

This has been the worst customer service experience I’ve ever had.

I’ve been supporting iStrap for awhile now but I must say that I stand by their cases. While their protective cases have excellent touch sensitivity and quality, they are made of glass and can crack easily. Two of my cases cracked by my seatbelt buckle, both surprisingly (that I can hit the buckle with my watch) and not (it’s glass, duh!). No real complaints there.

However, the straps are questionable. I do enjoy the overall quality of the straps, the clip used to attach it to the watch is quite low quality (made of cheap metal). I bought a few over the past years, most notably the sport loop and the leather ones (favourite ones so far). I’ve had my straps for maybe a year or so, but all of them had snapped and bent at the Apple Watch attachment piece, which is a shame since the strap is still standing strong. I’m debating on whether or not I should reorder some of the straps I had gotten, or support what seems to be a fast fashion company that sells straps at a rather expensive price but of quality that could be made better. I doubt it takes much more effort/money to design those attachment pieces out of solid metal. Shame!

Feels really cheap quality and doesn't look very nice. Also the support is really bad and they mislead customers on their returns policy. Avoid these guys as it's basically just a scam to get you to buy cheap quality bands. You're much better spending a tiny bit more and going to Apple directly, the quality is so much better than iStrap.

Edit (11/04/25) in response to their reply... firstly they don't have a clearly stated returns policy, and secondly their team haven't been happy to assist with the return otherwise I wouldn't be posting here. It's also really hard to get hold of them as they have an annoying AI bot that emails you instead of a human. Honestly don't waste your time with these guys!

Fast delivery and durable product

item isn't as described and there is no number to call, and no human will get back to me in response to my email - I already contacted you ticket 974

The web site @ istrap is great and there are so many great choices of bands to choose from. The item was promptly shipped, no hassles. When I received my orange band I was very happy. The band is easy to fit and really gets noticed. Perfect purchase and would definitely use this company again.