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Rated 1 out of 5 stars

Try to recover my iPhone recover stops after 70% done. Only error message recover failed. Try to send a mail the support. they say reply with in 24 hours. Still no reply after 24 hours.........

Rated 5 out of 5 stars

I needed to restore a Windows 10 Home image file that was password protected and I couldn’t remember the password. The iSumsoft product deleted the password and I then restored the Windows 10 backup.... See more

Rated 1 out of 5 stars

Not even worth one star ! Purchased software to repair iPhone with blank screen, connected to phone, downloaded update, stopped while updating & said couldn’t continue , try again ? Tried about 10 ti... See more

Company replied

Rated 5 out of 5 stars

I can only speak for Windows 10 latest version lost password with a Microsoft account. My Dad died and this software removed his password and allowed us back into his PC. The software failed at first... See more

Company details

  1. Data recovery service
  2. Computer Accessories Shop

Written by the company

iSumsoft is a professional studio which concentrates on developing password recovery tools for Microsoft Windows, Microsoft Office, WinRAR, ZIP, PDF, SQL Server, etc.


Contact info

3.0

Average

TrustScore 3 out of 5

187 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

DO NOT BUY FROM THESE THIEVES !!!

Nothing than SCAM! I bought a software as it says “All products come with a 30 day money back guarantee” on their website. Since their software was useless i asked for a refund the same day, but so called “support” tells me to contact “support” and asking me to read the FAQs regatding the refund, while on their website it says as mentioned before “All products come with a 30 day money back guarantee” WITHOUT any note or so.

STAY AWAY from these THIEVES!!!

23 June 2022
Unprompted review
Rated 5 out of 5 stars

I just wanted to say thank you

I just wanted to say thank you, thank you, thank you!
Something happened to my windows 10 login screen and I could no longer log in.
The following resource on your site did it. All is good.
I worked for hours, so glad your site finally came up in my google searches!

21 June 2022
Unprompted review
Rated 1 out of 5 stars

I GOT SCAMMED AND THEY STOLE £10,000 FROM ME DON’T BUY FROM HERE

I ordered two products (iSumsoft iLock Refixer and iSumsoft iPhone Passcode) and both of those products did not work for me at all so I contacted their customer support and they didn’t help me at all, their responses had terrible grammar. After they could not help me they said they needed my credit card information (credit card number, expiry and security code) so they could refund me and I sent that over but instead of refunding me, they spent over £10,000 of MY money. I had to call my bank to freeze my card and I could not get my money back. After I called the bank, I confronted them about STEALING from me but they stopped responding. PLEASE DON’T BUY ANY PRODUCT FROM HERE OR THEY WILL SCAM YOU AND STEAL FROM YOU.

5 June 2022
Unprompted review
Rated 1 out of 5 stars

HAHAHA What a joke

HAHAHA What a joke, so called Android unlocker is just a set of instructions available for free everywhere that you could do without even connecting to a PC, £19.99 wasted! I immediately asked for a refund but I wont hold my breath! I will however be reporting them them to Trading standards as i'm sure it still illegal to sell nothing,

11 February 2022
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM, don't waste your time and money! I contacted them before purchasing the software, they assured me it will fix my file - it did not. I asked the support for a refund, they replied I should contact the support...

10 February 2022
Unprompted review
Rated 1 out of 5 stars

Scam: iSunshare BitLocker Genius does not work, no refund

I purchased iSunshare BitLocker Genius - the product does not work. I contacted their helpdesk who gave me a series of poorly written, convoluted instructions (uninstall and reinstall several other bits of software) but the product STILL does not work. When I asked for a refund, they said that their small print includes a stipulation: their "30 day guarantee" actually protects THEM - their helpdesk has 30 days to resolve your problem BEFORE they grant you a refund. They have not provided any further instructions to getting the tool working.
In short, do *not* work with this company. I was sold vaporware: they could not get it working on Apple's latest OS (macOS Monterey), and now they refuse to issue me a refund.
Do not waste your money and time.

7 January 2022
Unprompted review
Rated 4 out of 5 stars

Their goal really is to get your phone working

At the beginning the software from iSumsoft was not able to help me, so I got in touch with their support. They kept sending me updated version untill it finally worked even though my subscription was already expired. Now my phone works again.

20 November 2021
Unprompted review
Rated 1 out of 5 stars

Dodgy!!!

I wanted to purchase the personal version of the software but when I clicked on the “buy” button on the personal version page it added the professional version to my shopping cart instead. I ended up purchasing a software that costs $100 instead of $20. This is very dodgy!!!!

I asked for a refund but they refused to give me one. Absolutely scammers.

16 November 2021
Unprompted review
Rated 5 out of 5 stars

The product was worth it.

Okay, My phone got stuck on the activation lock, so I went to these guys and bought their product.
At first, I bought the wrong product, The iSumsoft iPhone Passcode refixer instead of the iSumsoft iLock refixer, And I asked for a change of the product since they both were the same price, these guys came through for me.
And here I am, my phone's fixed and it's working.
Thank you, you guys.

13 November 2021
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY

DONT WASTE YOUR MONEY. After plugging the USB into my laptop it said windows couldn't find it. I sent an email to support. They sent me a new download link that "would work". After trying this new file the laptop said I need to upgrade my laptop. So I downloaded windows newest version, keep in mind that the website says it works for 8.1 windows among others (mine is 8.1). After trying to upgrade my laptop jt would no longer reset properly. Kept telling me that the laptop didn't restart properly blah blah so I tried resetting it with the command start to no avail. This software wrecked my laptop, put something in it that I will now have to spend hundreds of dollars to fix. Meanwhile I have been sending emails requesting a refund but they reply (once a day, night time) with new trouble shooting ideas. Asking me to do the same thing they first asked me to do. Absolute waste of money and isumsoftware does not even deserve 1 star. Terrible customer service, product does not work and they avoid the conversation of a refund at all costs.

11 November 2021
Unprompted review
Rated 1 out of 5 stars

The product "product key finder" did…

The product "product key finder" did not work as advertised. It was able to show 2 windows product keys that can be easily found elsewhere. When I asked for a refund they gave me a runaround asking for screen shots etc. I provided what they asked for then they stopped responding. Don't waste your money!

5 October 2021
Unprompted review
Rated 5 out of 5 stars

I purchased the windows ultimate…

I purchased the windows ultimate unlocker couldn't find windows I emailed support and right away they sent me the fix for it and worked like a charm I find the to be professional company and they stood by there products from my experience

16 September 2021
Unprompted review
Rated 1 out of 5 stars

How much do you value your time?

Apparently this works for some hardware/software combos, but it did not succeed with my Dell Inspiron/Windows 10 problem. Support sent me a different version of the software when the first didn't work, but we can't get anywhere with it, either. I've tried four suggestions and am ready to give up. The last message I had from them was "can you remove bitlocker password?" Who do they think I am, Bill Gates? I hardly know what bitlocker is, for pity's sake.

13 September 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

They weren't clear on software versions for this, so my ipad (which is still old!) was too high of a version. They sent me a zip file, and when I clicked on it, my computer crashed. I had to take it in to a computer repair place, paid over $300 for them to reinstall windows. Then, iSumsoft has been refusing to refund me to make matters worse. They just keep saying "click on the zip file". DON'T CLICK ON THE ZIP FILE! DON'T BUY THIS PRODUCT!

11 September 2021
Unprompted review

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