it.benetton.com Reviews 946

I purchased a pair of slim chinos a few weeks ago and they have stretched to one size bigger when wearing them. With numerous contacts with the Benetton customer care team they want to repair them. How you can repair stretched trousers? All i want is refund as I have trousers that I have only worn once and look awful. Don't buy Benetton !!!!!

They ship with UPS, any returns are via DHL.
They do not reïmburse the initial shipping cost of 11€ for a small package.
The girls though are very friendly, but still no refund

holy crap!!!

are you kidding me?

give my money back! it's now like over 2 month and I did not get any money and not even an answer to my emails back! who actually are they? is this even possible?

Please do not buy anything online from this company. I returned 2 jumpers month ago and still have no sight of refund on my account. I emailed customers service many times and received no response. I lost money and I am very disappointed.

I really don't get all the negative reviews. I have not had a single problem with Benetton ever! Even though quality has declined over the past years so did the prices so the quality/price is still pretty good. I always get a tracking number and except once that they had informed me in time(before ordering that is) that it would take some extra time due to work load. Seems like most come in here to overreact and overstate their in reality much more mellow shopping experiences in their quest to get revenge against
the "big bad" companies. Have you ever heard the story of the crywolf people?

Just want to tell about my NOT SO BAD experience with Benetton. I waited for 2 refunds (from 2 coats) and after having read about other customers’ bad stories here on Trustpilot, I got really nervous. I had to call 3 or 4 times, but I always talked to kind and helpful persons - and eventually I received the refunds. However, I recommend Benetton to take a look at other companies like Esprit, Zalando or Amazon who manage to make fast and easy deliveries, returns and refunds. You never have to call or wait - everything just works effectively.
And PS. The quality of Benettons’ clothes is always perfect and great value for money!

NEVER AGAIN!!!!!

In December I ordered some kids clothes and I paid the payment via bank transfer with the desired shared method! I didn't get a confirmation for my order, for my bank transfer ... nothing happened ... After one week my payment was rejected without any explanations ... and I was charged 7CHF for it. OK! I ordered those clothes again and I paid with PayPal. After 3 days I got a confirmation and tracking number to purchase my order. According to UPS tracking service my packet was ready for shipping for TWO WEEKS ... simply nothing happened. After calling them two days in a row they returned my money with a simple excuse that they have bug in the system ... That's just a shame for a company like Benetton to have such a poor customer service ... I will never try it again!!!

One word - unacceptable.
I loved a coat from Benetton's winter collection, which happened to be on sale. I checked it in stores, only to find out that the stores in my country had not received it in the color I wanted. And here starts the hell.
I made 3 orders (yes, 3!!!) and none of them got through. The status on all of them was 'Preparing order', which was obviously ridiculous given the fact I had been waiting for 5\6 days for the order to be processed. I wanted to pay for the initial order via wire transfer. On the last stage of ordering I got the message 'Invalid request', but my order existed in my 'Orders' list. Obviously, I did not receive an email, containing Benetton's bank information, so I decided to keep on trying with my orders. I then decided to pay via credit card, and the same thing happened all over again.
Meanwhile this whole process I had written a bunch of e-mails, some of them I sent via their Contact form, and the others - through their email address. I GOT A REPLY ON MY FIRST INQUIRY AFTER A WEEK!
I even called them, and they tried to convince me their system is working just fine, and the problem is in me. I explained to them several times what I had done and they kept on saying everything was fine with them. I was furious, and I asked whether everything would be alright if I made another account so that I could order my coat.
'Of course! Everything will be fine!' - that was the answer I got from the lady, which was not at all helpful.
Well, guess what, nothing was fine, trying to order via another account was a waste of time.
They were so 'nice' and an hour after the phone call, I got another reply to an email that I had sent a long before, AGAIN saying their system was working perfectly and giving some useless tips on how to make an order. You can imagine my anger. I immediately replied to them saying that I covered all their ideas and nothing happened.
Finally, somehow, an order was magically made.
The delivery days the site states are amusing - I got my order for 11 days, with one day delay from the delivery company.
A week after I had made the order, I got a reply to the last 'angry' e-mail I wrote to them.
To conclude with, THIS IS THE WORST CUSTOMER SERVICE EVER -
not helpful and not involved.Thankfully, everything is fine with my coat so I don't get to return it, as I would not like to have anything in common with this company anymore.
I WILL NOT PURCHASE AGAIN! NOT IN A LIFETIME! EXTREMELY DISAPPOINTED.

Just received an order I made nearly 300 w3pounds in 3 separate orders - 3 items are missing and I have 5 items I didn't even order on 4 children's items and one XXL dress!
Will see what happens next. Not very happy! I thought benneton was a reputable company?
I have just spent an hour trying to ring someone about it in the UK! Just shops and they couldn't help !!
It's a shame the 5 extra items I've received are children's wear!. I'm waiting to hear by email from the company now! 😣
Today is the 23rd January! I received 2 of the 3 missing items eventually but one item I paid for has never arrived! After many emails they told me they would refund me and I would have to 're order it!!!! I asked them to just send me what I'd paid for! Not received a refund or another cardigan yet! As for the 5 items I received which I didn't even order they sent me a computer generated explanation of how to return ITEMS!!!! I'm not paying to return ITEMS I didn't even ask for. I keep emailing about this and have only had one reply - telling me how to return the mistaken ITEMS!!!!! UNBELIEVABLE CUSTOMER SERVICE! I do love the items I have received though 😈

After ordering a coat from the online shop Benneton in Moscow and receiving my parcel I found out it didn’t fit me. Immediately I sent the purchase back by the post which should have been received by the online store managers in 2 weeks. By the post track the item has been there since 15th of December 2017. I have already called them for several time trying to define the reason of their absolute ignorance. I have only heard that there was some problem with the post office which was the only reason of the delay. It’s already January 2018 and yet I haven’t received my money ( no refund) and still waiting for any news. I have no idea how I can act in this unpleasant situation.

Terrible customer service!

waiting to get back my money nearly 6 weeks ,this is a joked email customer service so many time and no luck to even get acknowledgment also there is no UK phone number to contact they are so Rubbish. NOT RECOMMEND!!!!!! please Please avoid.

Good service! After Black Friday I returned one item and got my refund within terms (between 10-14 days).
I was also informed by email (after refund arrived though).

I placed an order for around £60 and received around 7 days later. This is wear it gets bad.

Opened the box and the wrong items inside. Their is no order number or paperwork’s in the box!

Had to go online and print out return form

Sent back via UPS DELIVERY and I checked was delivered back to Italy 3 days later.
Since then I have had no response from BENETTON they will not reply to any emails and it looks like I have lost my money! Fortunately I purchased my order via credit card American Express:so hopefully they can help get my money back

Cannot believe a company like this can operate so poorly !

Do not use !

I have made online return not heard about refund and have chased them so many occasion still heard from them.

My internet order (with free delivery and returns!) arrived with no paperwork whatsoever. I needed to return two items and to request a refund. The website has a refunds section that recognises neither my customer nor my order number from the email I received at the point of purchase. I have emailed customer services twice asking for help and been completely ignored. I now have an active case with 'Resolver', and am waiting to see if they can get me my money back. I would never buy anything from here again.

Absolutely no way to be in contact with them - no customer service section with the exception of a useless form which they'll ONLY let you send if you've made a purchase. Shame. Plus the website is full of glitches and errors. Very disappointed with this company, i used to shop a lot there. I have received NO confirmation email for my purchase and when I went on the website it just told me that I have made NO purchases. Of course my card was charged immediately....

I wish I had read the reviews before purchasing two dresses online! Their customer service is extremely poor! I was offered 15% for signing up to their newsletter but didn't receive the code so purchased the items anyway. Eventually, after using a different email address, I received the code and asked them if they could apply it to my purchase or refund me 15% but they strangely refused the offer they themselves are advertising- how absurd!

I decided to keep the extra small but return the small so I went to their store on Oxford Street who offered a refund because they had the item in stock but in the form of a credit voucher as that's part of their policy. I was returning it before the 14 day period, in it's original packaging, with receipts but that made no difference to them. What a ludicrous returns policy!

I filled in the returns form online to learn that my dress will now be sent to Italy for a refund! May I add that my emails have been ignored and there is no other way of communicating with them but they don't seem to care!

I am a regular Benetton shopper in store but after this online experience I will NEVER order from them again! I have never come across such a poor customer service!

After reading the reviews, I wonder whether I will actually get a refund for a dress that is too big!

Benetton does not accept refunds unless the clothes arrived ripped or stained. I now own two pairs of jeans which don't fit me because their sizes run ridiculously small, worth £120.
Avoid like the plague.

I've been trying to get in touch with Benetton's customer service now for weeks but to no avail. As an ardent online shopper, I've never had such a bad experience as this one with Benetton. The selling part of their website works fine but a real digital company excels in its after sales and customer service. It's how you handle returns and follow up complaints that counts.

WORST SERVICE EVER!!! I advise everyone to buy their clothes somewhere else!!

I ordered a jacket on the webshop in February and did not receive the package. I contacted the UPS but they told me Benetton had to start an investigation. So I contacted benetton, which is only possible via a stupid online form on their website... I only received an automatic reply, so I e-mailed them several times. After finally receiving an answer that they had started an investigation. In the meantime UPS had called me, saying I needed to sign a statement that I did not receive the package, which I did at the UPS office in March. I e-mailed Benetton several times afterwards asking on what the next step in the procedure would be and when I would get notice of my refund. No reply. I finally found a phone number for the costumer service. The lady promised me I would receive an email or phone call with an explanation. I did not receive anything.... Today I called again, again promises were made.....

It is June and there is still no sign of my jacket and/or my money.

Conclusion: WORST SERVICE EVER!!! I advise everyone to buy their clothes somewhere else!!