ITAD AFRICA STORE Reviews 585

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, noting that refurbished items often arrive in excellent, like-new condition and perform flawlessly. The service is consistently highlighted as exceptional, with staff being described as professional, helpful, and communicative, ensuring a smooth experience from start to finish. Many people also appreciate the fast delivery, with items often arriving well before the expected date and being well-packaged to prevent damage. However, some customers also noted issues with product functionality upon arrival, such as faulty components or items not working as expected. A few other people also felt that the company's communication channels, like their WhatsApp chat, were not always effective.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and functionality of items, even... See more

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and speed.... See more

Delivery service

Consumers are highly satisfied with the delivery service, frequently highlighting its speed and efficiency.... See more

Quality

Customers consistently note positive experiences with quality, often praising products as working super well... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, helpfulness, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased used Polycom VVX 411 and open-box Avaya 9611Gs from ITAD Store, and I’m really impressed. Both phones were very reasonably priced, especially considering the excellent condition t... See more

Rated 5 out of 5 stars

They are very professional with there services. Outstanding customer care and also my hp desktop computer works really well. I am going to get another one next year too. Thank you ITAD AFRICA STORE! Y... See more

Rated 5 out of 5 stars

Great people. Bought a refurbished monitor and it came in perfect condition. The included power cable was faulty, and when I contacted the company about it they called me and sorted me out despite me... See more

Rated 5 out of 5 stars

First time buying from ITAD Store and everything was a positive experience.The service was amazing,constant communication,from start to finish. I received my DELL really fast and it's in such a beauti... See more


Company details

  1. Second-hand Computer Shop
  2. Computer & Accessories store

Written by the company

ITAD Store is a South African retailer specialising in refurbished, open-box, aged and legacy IT systems, driven by a clear commitment to circular IT and responsible technology stewardship. We give organisations and individuals access to reliable, affordable equipment while extending the life and value of IT assets that would otherwise be overlooked or prematurely discarded. We keep things practical and honest: recover business-grade hardware, refurbish it properly, and return it to the market with confidence. Alongside our refurbished range, we also supply carefully sourced new open-box and aged stock for customers who need modern capability at a reduced cost, without straying from sustainable procurement principles. Circularity is the backbone of how we operate. Every device we refurbish or redirect into the market limits unnecessary manufacturing, keeps valuable components in use, and reduces the mounting e-waste burden across Africa. We treat technology with respect, and we believe in a future where IT equipment is used longer, maintained better, and valued more responsibly. Our catalogue includes enterprise-grade servers, desktops, laptops, networking gear, and peripherals—tested, certified, and ready for dependable service. Whether refurbished or open-box, every product is curated to ensure performance, reliability, and affordability. ITAD Store stands at the intersection of practicality and progress. We preserve the best of tried-and-tested technology while enabling a more resource-efficient, sustainable way to procure IT. Choosing ITAD Store is choosing smarter spend, stronger value, and a circular IT economy that works for South Africa.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

585 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great people

Great people. Bought a refurbished monitor and it came in perfect condition. The included power cable was faulty, and when I contacted the company about it they called me and sorted me out despite me being a bit of Karen about the matter. Thank you guys so much and sorry if I caused any trouble. If need any tech in the future, I will for sure be perusing your store.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

The company kept me updated about my…

The company kept me updated about my order. When there were delays, they immediately made contact with me to let me know there was a delay due to matters beyond their control. They communicated with me via email, text message and called, when needed. I had great experience with this company and will definitely purchase from them again. My laptop arrived in excellent condition and thoroughly protected to prevent any damage.

26 January 2026
Rated 5 out of 5 stars

Refurb B618 Router

The refurbished B618 Router was delivered on time. The price was fair on this item. Works well. Thanx guys. Keep up the good work. Will recommend the company any time.

26 January 2026
Rated 5 out of 5 stars

Excellent Communication

Not only did they deliver on time, but within half an hour of receiving my item I got a call to confirm that all was in order.

28 December 2025
Rated 5 out of 5 stars

An extremely efficient electronics…

An extremely efficient electronics store with highly honorable business ethics.
I bought an 8gb Ddr4 dimm from this store for my desktop pc (which turned out to be the incorrect type of ram as it was stated on the ad that it is 'server' ram) and me being somewhat technologicaly challenged bought anyway, well the person(Morne) that was in communication with me regarding my mistake sent me the correct ram AFTER I explained what happened, he must be the most helpful person I've ever met-wish the world could have more people like him in it-THANK YOU MORNE for all your help and professionalism 👍🏻🙏🏻

4 January 2026
Rated 5 out of 5 stars

Excellent service!

I purchased a monitor, and I received it well before the expected delivery date. The item has very minimal scratches.
Morne's service was excellent! He took the time to explain how the item works and which one was better suited to my needs. I am impressed and will definitely recommend ITAD to anyone who is looking for refurbished IT equipment.

28 December 2025

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