Itemdrop Reviews 188

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Product was delivered in great condition and within expected timeframe. Packing was better than anywhere else imo. Reasonable price as well.

Rated 5 out of 5 stars

I regularly pre-order Switch games from Itemdrop, and they always provide excellent choice, service and prices. It’s great to find an online store where you can get a reply from a knowledgeable human... See more

Rated 5 out of 5 stars

Itemdrop are my favourite place to buy games - the last being Resident Evil Requiem, which was £5 cheaper than anywhere else AND came with the lenticular sleeve. Great prices, fast (and free!) shippin... See more

Rated 5 out of 5 stars

Would recommend to anyone ordering online - shame the shop is so far away from us as we'd love to visit! We've bought online several times recently, games have come quickly and well packaged. They hav... See more

Company details

  1. #41 of 123 best companies in Game Shop

Written by the company

GAMES, INTERESTS & PLAY! We provide Gaming, Geek, Pop Culture, Retro, Outdoor & Sports Goods! Welcome to Itemdrop Ltd, your one-stop shop for games, interests, and play. As a family-run business founded in 2010, we are passionate about all things gaming, geek culture, and collectibles. Our "Bricks and Clicks" approach allows us to serve customers both online via our website and marketplaces, as well as in-store at our East Devon location. We offer everything from classic 1980s gaming to the latest consoles, board games, tabletop RPGs, models, creative hobbies, merchandise, and electronics. Now, we're expanding into outdoor games, sports goods, and indoor games like darts! Our competitive pricing and dedication to great service make us a top choice for collectors, hobbyists, and casual shoppers alike. We love what we do—and it shows! Come visit us in-store or browse online to explore our ever-growing selection. TRADE-IN SERVICE Looking to declutter? We’re interested in video games, consoles, retro tech, toys, and pop culture merchandise from all eras! Even if items are broken or in need of repair, we may be able to repurpose them for spare parts. We also accept donations, with proceeds supporting local community events. Items We Accept: ✅ Video Games & Consoles ✅ Media Electronics ✅ Gaming Merchandise ✅ Cables & Wires ✅ Modern Pop Culture Toys ✅ Retro Toys ✅ LEGO ✅ Pokémon Cards ✅ Board Games REPAIR & MODDING SERVICES Having trouble with your electronics? We offer repairs for a variety of gaming and media-related devices, including: Overheating Issues Broken Disc Drives Game Boy Battery Replacement HDMI Port Replacement Disc Repairs …and more! Controller Modding Service Want to take your gaming to the next level? We offer controller modifications including: Custom Buttons & Thumbsticks Custom Paint & Shells Contact us to discuss your perfect setup! CUSTOM PC BUILDING SERVICE Looking for a high-performance gaming PC or a powerful workstation? Let us build your dream PC! Bespoke Builds for Gaming & Work Tailored to Your Budget & Needs Expert Advice on Components & Performance From entry-level to top-tier gaming rigs, we’ve got you covered. WEBSITE CREATION SERVICE Like our website? Let us build one like it for you! Whether you’re starting fresh or need a modern revamp, we provide: Custom Website Design Help Understanding SEO Guidance on General Admin & Usage Prices start from £500. Get in touch to discuss your needs! eBAY SELLING SERVICE Want to sell your items on eBay but don’t have the time or experience? Let us handle it for you! ✔ List your items professionally ✔ Handle photos and descriptions ✔ Manage buyer inquiries ✔ Handle shipping Commission Rates 35% for items under £30 30% for items £30-£99.99 25% for items £100-£299.99 20% for items £300+ Turn your clutter into cash with ease!


Contact info

4.9

Excellent

TrustScore 5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great service

Itemdrop don't often have the games I'm looking for but when they do the process is always straightforward and smooth. It would be nice if items were dispatched a bit sooner but you can't fault delivery what I've bought is always packed well, arrived in great condition and sent a speedy service, in my latest case Tracked 48.

13 February 2025
Itemdrop logo

Reply from Itemdrop

Hi Dave,

Thanks so much for your honest review! We really appreciate you highlighting the smooth process when we do have the games you're after.

You're spot on about the dispatch times, and we want to be upfront about why that sometimes takes a little longer. As a small, family-run business with just a few of us, we don't have the space to keep all our stock on-site. This means we often rely on a separate warehouse or our dispatch partner to get items to us before we can send them your way. Occasionally, there can be delays in this transfer, which we know can be frustrating. It is simply small business limitations, which we hope you can understand.

Our website reflects exactly what we can currently get our hands on. If a game isn't listed, it's likely either been discontinued or is out of stock at a national wholesale level.

Looking ahead, as we grow, one of our big goals is to have a larger warehouse with dispatch capabilities that would allow us to dispatch everything much more quickly. When items are in stock at our shop premises, we get them out the same day. It's those times we need to transfer stock that can lead to a bit of a wait, and we understand that.

We're doing our best with our small team, and your support means the world to us as we work towards growing!

Rated 5 out of 5 stars

We love ItemDrop

We love ItemDrop. They are so helpful!
The store always has a good selection of games and what they don't have they are happy to go above and beyond to order it in. Lovely owners and staff!

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant store in Seaton

Brilliant store in Seaton, Devon. Love to visit when I holiday in the area. The rest of the time I buy from them online, so I can support them when I can't visit the store in person.

18 July 2024
Rated 5 out of 5 stars

Ultra fast shipping and great…

Ultra fast shipping and great communication.
Ordered a First4Figures statue on their website, dispatched quickly after the bank holiday weekend and despite being free shipping, it was next day tracked delivery. Would definitely buy from this site again! Thanks to Jonny for the fast replies to my emails :)

30 May 2024
Unprompted review
Rated 5 out of 5 stars

5/5 stars

I recently purchased items from Hades Game that were unavailable anywhere else in the UK, according to my Google search.Unfortunately I have ended up having some issues but customer service was exceptionally professional and helpful, and the product arrived well packaged and exactly as advertised. Highly impressed with this store!

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Competitive Pricing

Very competitive price for PS5 game and promptly delivered so very happy. Just to note that even on the day of delivery the item was still shown in my account as “processing” but I know from other reviews that they prioritise sending goods out rather than updating order statuses 👍

16 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look