Edgar is exceptional in his ability to triage the issue and fix problems He’s excellent with working with our team and least very reassuring He not only fixes the problem but looks to make sure it w... See more
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”IT Retail is a great POS solution. It is founded by a grocer and has very practical applications. I've been using it for over ten years and it works great for our operations. Also their support... See more
Company replied
Emailed support with a question on no tax orders I mentioned a call back would be preferred if possible James Baker made a few attempts to call me. When I didn't answer he emailed me back with all... See more
Company replied
I am giving 5 stars because Edgar with tech support has been great everytime I work with him. He really knows his stuff. When it comes to the software itself there are some bugs and issues that really... See more
Company details
About IT Retail
Written by the company
IT Retail is a grocery POS software company, focused on creating innovative solutions that keep grocers ahead of the competition and on top of the technology curve. We have developed a comprehensive point-of-sale system that caters to both the grocer and customer.
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Contact info
191 W. Big Springs Rd, 92507, Riverside, United States
- 9516826277
- lukeh@itretail.com
- itretail.com
4.8
Excellent
60 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great POS System and hardware for my grocery store.
I was skeptical about it, if it would be easy to learn, but it’s a great POS System very easy to learn and understand, and the hardware is great, too. Also Ciara gave me a great training sessions and she was with on going live the first day. Also they offer more training if ever need more help.
10 January 2024
Reply from IT Retail
Great News! Congratulations on going live!
Easy to understand
Easy to understand, competent. Even managed to keep his composure while they were experiencing an earthquake!
5 January 2024
Reply from IT Retail
Thank you for your kind words, and for taking the time to share your feedback of our company! We greatly appreciate you and your business.
Reply from IT Retail
We are glad to hear that you enjoyed your experience with Harry, and that he represented IT Retail well. We look forward to working with you again soon!
Harry really solved our problem
Harry really solved our problem, he was really professional and polite. We also appreciate his patience
2 January 2024
Reply from IT Retail
We are glad to hear that you enjoyed your experience with Harry, and that he represented IT Retail well. We look forward to working with you again soon!
Customer Service is excellent
Customer Service is excellent ! I've had a couple of issues when I started the system 3 years ago , I upgraded to the new one.So far they all tried their best to help me resolve those one by one, from minor to complicated ones.Good Job guys!
3 January 2024
Reply from IT Retail
Reviews like this really make our team proud. Thank you so much for your kind words and for being a valued IT Retail customer!
Reply from IT Retail
IT Retail is lucky to have such great customers like yourself. We cannot thank you enough for sharing your positive experience with our company!
Thank so much for your time and help.
12 May 2023
Unreliable customer service.
24/7 support isn’t accurate. I left emails and called and left voicemail but no response yet. Generally they are good but you could be in pickle if you need urgent help during after US business hours on weekends. Grocery business is more active at such times but I don’t think I can count on support at these times.
30 April 2023
Reply from IT Retail
I'm sorry to hear this! Thank you for sharing; I am working with our support team to beef up our weekend and after-hours support efforts.
The Tech took care of our problem !!
The tech was able to assess the issue and provide the solution. We had moved from POS to IT retail and had migrated our data on a 2nd workstation. the 2nd station hand scanner was not working. He sent us bar codes to scan that fixed the problem
15 April 2023
Reply from IT Retail
This is excellent news! Thank you for providing the feedback.
Customer service
For the most part, I am not satisfied with IT Retail but I will say when I call customer service, I receive good customer service and I did again today when I spoke to Tasin. He did a nice job and he took care of my problem quickly. I appreciated his help and wanted to say thank you is why I am writing this review.
15 April 2023
Good customer service
Good customer service. Technician helped me fixing the issue and it was quick. Thanks
17 February 2023
I am giving 5 stars because Edgar with…
I am giving 5 stars because Edgar with tech support has been great everytime I work with him. He really knows his stuff. When it comes to the software itself there are some bugs and issues that really fall on the development team. I was hoping to be able to speak with the development team directly to discuss these bugs and get some insight on what features are on the roadmap. There are some key things missing from this software that are standard on other platforms that I hope I can push to have added or at least give suggestions from a customer perspective. We are the ones using the software everyday so I feel like that only makes sense.
9 February 2023
Very good support specialist
27 January 2023
Tasin was great
Tasin was great. Polite, patient, quick to diagnose and respond while our store was open and had customers waiting to use our lane.
25 January 2023
Very good job of him
Very good job of Edgar! He help me a lot thanks.
11 October 2022
Unprompted review
Reply from IT Retail
We are glad to hear that you enjoyed your experience with Edgar, and that he represented POS Nation well. We look forward to working with you again soon!
Emailed support with a question on no…
Emailed support with a question on no tax orders
I mentioned a call back would be preferred if possible
James Baker made a few attempts to call me. When I didn't answer he emailed me back with all the correct information that I needed.
Most support desks would never actually call you back let alone several times! Its so great to know James and IT Retail really care!
Just another we are so happy we chose IT Retail and recommend it to other retailers
11 October 2022
Unprompted review
Reply from IT Retail
Thank you for your feedback regarding James's efforts. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business.
Great assistance
Very patient man, helped me calmly to solve my problem. Felt greatly helped :)
30 September 2022
Unprompted review
Reply from IT Retail
Thank you for your kind words, and for taking the time to share your feedback of our company! We greatly appreciate you and your business.
EXCELLENTE SERVICE!!!
EXCELLENTE SERVICE!!!
YOU ARE SON KIND, PROFESSIONAL AND FRIENDLY
19 August 2022
Unprompted review
Reply from IT Retail
Reviews like this really make our team proud. Thank you so much for your kind words, and for being a valued IT Retail
customer!
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