It's Magic Reviews 

146
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered a jigsaw in January, still no sign of it coming, money taken, tried phoning and emailing. Considering taking a trip to the store if I don’t get a response.

Rated 1 out of 5 stars

Do NOT, I repeat do NOT order from this shop/company. I ordered 3 lava lamps before christmas spending >100 euro, they did not arrive for Christmas and I have been trying to contact the shop since by... See more

Rated 5 out of 5 stars

I recently ordered a jigsaw puzzle, a matchstick puzzle and a colouring book from 'it's magic'. I was extremely pleased with the quick delivery as during these times these items are greatly needed!The... See more

Rated 5 out of 5 stars

Excellent service. My package went missing & didn't receive it(couriers fault) but they went above & beyond to send me a second parcel urgently which did arrive in time for Santa this morning! Thanks... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Curated range of gifts, toys, tech, gadgets, games, puzzles, juggling, magic, novelty and much more. Shop online with delivery across Ireland, UK and worldwide.


Contact info

3.3

Average

TrustScore 3.5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(146)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I ordered a product from these people…

I ordered a product from these people on December 6th. Was supposed to be shipped in 3-5 days. It’s still being progressed but nothing happening. I’ve emailed and got no response. The product is showing now as out of stock. The money went from my account immediately. I’m wondering if there is a problem or have I been scammed. It’s a pressie for my son.

I have today December 16th received an email apologising and promising it will be sent. Fingers crossed I can re-evaluate my review.

I received my item today which I am very thankful for. The vendor sent a message to say they were let down by a suppler. These things happen but I’m happy to say they came through in the end. A little more communication would have helped but I’m sure they did their best.

15 December 2021
Unprompted review
Rated 1 out of 5 stars

Total lack of communication re. Online orders

I ordered a toy online back in November and it still has not arrived. I emailed the shop and also phoned the shop on many occasions. The telephone is either engaged or nobody answers. Delivery was meant to be 3-5 working days. It is the lack of communication that is the most annoying and worrying thing. They have never replied or otherwise reached out.

15 December 2021
Unprompted review
Rated 1 out of 5 stars

I haven’t received my order yet

I haven’t received my order yet. I’ve emailed twice and no response. I rang the shop and was assured I would get my order soon, rang again today and it kept ringing out. I’m not hopeful I’ll ever get it at this stage.

24 November 2021
Rated 1 out of 5 stars

Undelivered items

Hi I purchased an order 2x Fisher Price Octonauts Gup A Mission Vehicle weeks ago back in October one finally was delivered this week, still waiting on the other one I tried calling several times and emailed also with no response, really bad customer service and disappointing

4 November 2021
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Found a toy which is now unavailable in the UK for my son. Price and delivery was brilliant. Will definitely be using again

21 October 2021
Rated 5 out of 5 stars

This shop staff were so helpful and…

This shop staff were so helpful and amazing couldnt give higher praise to them. The delivery was so quick and the jellies in the box were such a nice touch. Honestly the friendliest staff and will be 100%ordering again from them.

20 October 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look