Ordered a jigsaw in January, still no sign of it coming, money taken, tried phoning and emailing. Considering taking a trip to the store if I don’t get a response.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Do NOT, I repeat do NOT order from this shop/company. I ordered 3 lava lamps before christmas spending >100 euro, they did not arrive for Christmas and I have been trying to contact the shop since by... See more
I recently ordered a jigsaw puzzle, a matchstick puzzle and a colouring book from 'it's magic'. I was extremely pleased with the quick delivery as during these times these items are greatly needed!The... See more
Excellent service. My package went missing & didn't receive it(couriers fault) but they went above & beyond to send me a second parcel urgently which did arrive in time for Santa this morning! Thanks... See more
Company details
Information provided by various external sources
Curated range of gifts, toys, tech, gadgets, games, puzzles, juggling, magic, novelty and much more. Shop online with delivery across Ireland, UK and worldwide.
Contact info
Eyre Street, Galway, Ireland
- itsmagic.ie
3.3
Average
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick shipping and easy to navigate…
Quick shipping and easy to navigate website.
18 June 2020
Unprompted review
Delighted with my order
Delighted with my order, the people receiving the items will be very happy.
11 June 2020
Unprompted review
Great service
Our parcel came within a few days, well packaged. My daughter is delighted with the sequins art. Thank you.
10 June 2020
Unprompted review
Brilliant customer service
Brilliant customer service. Answered all my questions. My order arrived the following day. Would highly recommend It's Magic. ++
5 June 2020
Unprompted review
Great service
3 June 2020
Unprompted review
Great service
22 May 2020
Unprompted review
Highly recommend It's gifts
Highly recommend It's gifts. I messaged them last week to see if they had any bubble machines in stock. They said that they were waiting on a delivery at the moment and that they would send me the link when they arrived which they did. I ordered it and it was delivered very quickly. They even included the batteries. Defo order from them again. X
19 May 2020
Unprompted review
Great qualty jigsaw and very quick…
Great qualty jigsaw and very quick delivery will certainly order again used the physical store several times always delighted.
15 May 2020
Unprompted review
Brilliant jigsaw
Brilliant jigsaw, great communication from the company and prompt service. Thank you x
15 May 2020
Unprompted review
Excellent service and wonderful 4000…
Excellent service and wonderful 4000 piece jigsaw!!!
15 May 2020
Unprompted review
Hassle free ordering and delivery was…
Hassle free ordering and delivery was so quick. I was thrilled with service.
13 May 2020
Unprompted review
Great service, super quick delivery
I ordered a family fun parcel on Friday 1st May at around 8.30 am, it was delivered to me THE NEXT DAY. I couldn't fault the deliveryvor the goids themselves. Excellent service. 10 out of 10 would highly recommend
11 May 2020
Unprompted review
Adult Jigsaws
I recently purchased 2 x Adult jigsaws
“Dogs on the Quay “ and “Neon Times Square”. Both are very good quality, came with great customer service and prompt delivery.
8 May 2020
Unprompted review
Brilliant service
Brilliant service, fast delivery. Great stuff to keep me busy during lockdown
8 May 2020
Unprompted review
Excellent customer service
Excellent customer service , really happy with my purchase . Will definately be buying from there again. Very speedy delivery
8 May 2020
Unprompted review
Great communication
Great communication, very fast shipping. Excellent service even amidst a pandemic!
7 May 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.