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Rated 1 out of 5 stars

Bought the Flynn based on the information provided which showed 10 settings. The actual toy I got had 4 functions. When I approached them saying I was disappointed and not happy with it they apologise... See more

Rated 2 out of 5 stars

The stores are quite satisfying, and they offer some high-quality items. However, the payment method for members is complicated. Mobile payments and Apple Pay are not accepted, and members can only us... See more

Rated 4 out of 5 stars

I love my Normal Piper! It's cute, came in a lovely storage bag, and it works VERY well! Only reason it doesnt get 5 stars is that I'm not a huge fan of most of the vibration patterns. But otherwise,... See more

Rated 5 out of 5 stars

A wonderful brand. a magnificent store. Have shopped here on the regular getting gifts for self, trade a chosen family. No one has ever been disappointed nor dissatisfied with their Normal products,... See more

Company details

  1. Sex toy store
  2. Education Centre
  3. Health and beauty shop
  4. Wellness centre

Written by the company

Making sexual wellness a reality for all.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

331 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Products, Great Company!

This is a great product! Definitely great quality and worth the money. I did originally have a few issues but it was handled with a free replacement and prepaid parcel to send my slightly faulty one back! Super appreciative of the great customer service - would highly recommend 💗

26 August 2022
Unprompted review
Rated 5 out of 5 stars

Frankie is perfect

Frankie is perfect. Better than expected for sure. Piper is also good, but different to anything I've used before but I am amazed at how many settings it has. Also got send a free lube which is amazing!

19 August 2022
Rated 5 out of 5 stars

You listened to my concerns and…

You listened to my concerns and addressed the issues. I felt that my concerns were handled within a reasonable timeframe. Extremely friendly, professional, service and nothing was too much effort.

14 August 2022
Rated 5 out of 5 stars

Happy above my expectations

I really like the educational video on the page- by Georgia. I brought the Darcy and it was as advertised- quiet, multi-purpose and fun.

The shipping was prompt and good communication. I also like the packaging.

14 August 2022
Rated 5 out of 5 stars

Normal will forever be a brand I…

Normal will forever be a brand I choose, from ease of shopping to wonderful support (ie. collaborations with Georgia Grace), normal not only knows, but cares for its customers.

13 August 2022
Rated 5 out of 5 stars

Happy person

Super happy with how environmentally friendly and body friendly this company is! Great also to have how to guided to accompany toys!

13 August 2022
Rated 3 out of 5 stars

we bought a cock ring

we bought a cock ring, it was a bit tight so it made sex/foreplay a bit painful. but it did make him harder, and was pleasurable for me too!

13 August 2022
Rated 5 out of 5 stars

Billie is an absolute vibe

Billie is hands down my new favourite vibe. It's so soft and flexible but with a powerful vibe that makes it amazing for clitoris owners, I think I like it more than my old faithful clit stimulator. It's also super cute and I loved the packaging. Delivery was super quick too.

12 August 2022
Rated 5 out of 5 stars

Inexperienced and Thoroughly Overjoyed

I'm not overly experienced with sex toys, so I barely know what I'm doing or what works for me. The Normal website had lots of information, lots of helpful things to go by, a really helpful quiz and I am unquestionably delighted by the toy I picked. If I could give it more stars, I totally would...the Piper toy is I think my new favourite thing. The settings are so good, the instructions are easy to follow and there's a vibration for literally everyone and you'll be pleasantly surprised at all points in the ~experience~

18 July 2022
Rated 5 out of 5 stars

Amazing Service

Amazing Service
Amazing Service combined with great products and fast delivery make for a great experince.

11 July 2022
Rated 5 out of 5 stars

Love What Normal is Doing!

I was really impressed by the overall vibe and message that Normal is projecting. I'm a big believer in the idea that as kids (probably more so in my generation), we were bombarded with all this stuff that taught us to feel ashamed about exploring and being adventurous in our sex lives. Or that if something a little different was appealing to you, that there is something wrong with that.

I feel like you can get so much joy out of your sex life when you approach it with an open mind and just have fun.

Hopefully your website will encourage people to step outside their comfort zone and really get the most out of their sexual relationships and activities. ;-)

10 July 2022
Rated 5 out of 5 stars

Love my new normal!

Love my new normal goodies, nice packaging, great videos to review prior to purchase. All around good buying experience ❤️

7 July 2022
Rated 5 out of 5 stars

Amazing

Never have I ever had such an amazing experience with a toy. Customer service is perfect, the toy is beautifully packaged and exceeded my expectations. Well worth the money.

7 July 2022

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