NORMAL Reviews 331

My Darcy vibe busted after 9 months. Replaced within a day of alerting their team. No questions asked. Great company, great product.

A wonderful brand. a magnificent store. Have shopped here on the regular getting gifts for self, trade a chosen family. No one has ever been disappointed nor dissatisfied with their Normal products, myself included. In fact, many have continued to purchase more devices from their wonderful range
.

Excellent company to deal with. When I had a problem with one of the toys, Jack and Sarah provided prompt feedback and sorted the problem quickly. It has been my most efficient online purchase experience.

I bought the “Quinn” late last year. This toy is life changing! So great. I support the company and what they stand for. I stupidly chucked out my charger and Jack helped me organise a new one! I love the ethos of Normal!

I had issues with multiple products I ordered but all issues have been resolved and the customer service in doing so was incredible. Staff were timely and understanding and had were extremely professional. Highly recommend.

I had an issue with my toy so I emailed the team. They were so quick to respond and made the return process really simple and easy. I was able to get a replacement toy sent directly to me in a matter of 2 days. They even provided a satchel to send the old one back to dispose of in the correct way. Amazing 10/10 customer service

Very prompt delivery and good information on products

I love my new normal, super efficient and fast shipping with perfect discrete packaging. Highly recommend!! and will definitely be ordering more

My experience with Normal has been nothing short of brilliant! I was actively seeking a company which adopts a gender neutral approach in a binary dominated industry, and was so impressed by what Normal has to offer. The company's ethos around sustainability, inclusivity and equality are incredibly important to me, so to see a company actively engaging in all three has been nothing short of incredible. Normal has an extremely friendly and accessible user interface and offers an informative and modern education course available for free with your order. Truly an outstanding company!

Great website, easy to find what you are looking for. Fast shipping and lovely packaging

I’ve purchased two products so far from itsnormal. One product wasn’t right for me so I emailed them for a refund and I got a reply the next day. I’ve had the best customer service experience with a full refund actioned within days and a prepaid envelope sent off to me for the return of the item. I’ve recommended them to friends and will be looking on the site in the future for more products.

Really happy with how incredibly quick everything arrived. Got it in about three days time! Super long battery time etc too - and way softer than I thought it’d be.
It was also a small bit on the smaller side than I expected but it doesn’t matter at all.
I took the quiz before ordering as well, and it was super useful for someone who had no idea what any of it did.

I saw an ad for Normal products on instagram, and I was drawn to their range of toys being playful, but also not like all the other sex toys I have seen in terms of branding.
In dealing with Normal, the experience for shopping for a sex toy has changed from a feeling of "this is naughty/dank/I feel dirty" and to "this is healthy".
I really appreciated the shopping guide to direct you to what would be a suitable product, as I was buying this for use with my wife, and it was both our first sex toy.
We got the Billie, and wow, we think it's a great addition to our play, easy to clean and charge. Even the post packaging was discreet, as well as the included bag you get with the unit for travel etc.
What I super appreciated was Normal's vision in broader sex education, and not just around their products, and giving access to some super helpful information in the form of an online course has been good, especially for my wife, with the course being accessible, disarming and very informative.

Well made product, delivered discreetly. Can't fault a single thing - but love the 100 day refund option as a point of assurance.

Quality items! Softest silicone. I recommend grabbing the sanitiser spray and the lubricant.
I got Frankie and Billie, and they are both great (use together! 🧡💙) Excited to try them with partner too.
I'm disabled with chronic pain and these have helped make things so much easier.

I love the material products made from, super soft and comfortable. Variety of pulses to suit the mood. Very easy to use, simple design. Loads of fun together or alone

Loved everything about it! Service is amazing, products are lovely. Couldn’t find any faults at all!

i adore normal mainly for its complete gender neutrality, i find the price worth it for the quality and especially for the lack of gendering as it makes my shopping experience so much more comfortable. i have the frankie, i absolutely adore the silky softness of the silicone, the different speeds are perfect and i barely ever go above the lowest setting.

I love normal!! I love that they are so sexy positive and don’t beat around the bush when it comes to sex education. I currently own two toys. And am excited to get more!!