It's Tea is an awesome company, when you step into the shop they're very friendly and help you out, there are tons of teas and coffees to choose from and they also sell some accessories like coffee mu... See more
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I love this place and normally visit the shop. This time I ordered on line. Although I didn't receive a confirmation email due to a technical issue my order arrived 48 hours later using 1st class po... See more
It’s Tea has decent products and helpful staff, but the overall experience wasn’t flawless. While the staff are friendly and knowledgeable, and the order arrived in 48 hours, there was a technical iss... See more
This tea shop is like no other. As a very fussy Japanese green tea drinker I really appreciate a quality tea. This shop has premium Green tea that I have not found elsewhere. The staff have a wealth... See more
Company details
Written by the company
We have worked hard to collect, in our "boutique" style shop, a vast selection of the best teas and coffees from around the world. Something to satisfy everyone's pallet. We have endeavour to bring teas from the best plantations in China, Japan, India, Africa,...
Contact info
219 Ashley Rd, BH14 9DS, Poole, United Kingdom
- 01202 743602
- shop@itstea.co.uk
- itstea.co.uk
Delicious!
Lovely to deal with - got the decaf assam, decaf earl grey and decaf orange teas. They were all full of flavour and no compromise from being decaffeinated. I was actually surprised just how tasty they were. I also tried the decaf hazelnut coffee and it's scrumptious! Return customer here for sure.
It’s Tea has decent products and…
It’s Tea has decent products and helpful staff, but the overall experience wasn’t flawless. While the staff are friendly and knowledgeable, and the order arrived in 48 hours, there was a technical issue with the confirmation email, which was frustrating. The variety is good, but I expected a smoother online experience. An average experience overall.
Good prompt service
It's Tea hits the spot every time
It's Tea hits the spot every time. The staff are very welcoming and knowledgeable. The teas are beautifully presented, so great for a gift.
More importantly the teas taste amazing.
Simply the best
Great tea, lovely people, carefully packed. Why would you go anywhere else?
Excellent website and fast postal…
Excellent website and fast postal service with great products
The customer experience was amazing-…
The customer experience was amazing- the assistant spent a significant amount of time with me answering my questions and helping me to find exactly what I was looking for. Would highly recommend- the shop is amazing x
Excellent products & excellent service
Excellent products, excellent service. 1 tea out of stock and staff member phoned us within minutes of us placing the order online. The order was with us within 48 hours.
The staff are very informativee
The staff are very informative, such a lovely shop, great variety of teas and coffee.
A lovely experience
Thank you.
Delicious tea and really quick to be…
Delicious tea and really quick to be delivered! A generous sample too! Perfect.
Just so good
The website is so easy to use now that I have a good idea what I want after visiting the shop for real.
The Staff at It's Tea are so nice, so helpful and really know their subject and will help you find just what you need.
My days of using Tea bags are gone forever and a huge well done to Alex and the girls at It's Tea.
Always have large selection of tea and…
Always have large selection of tea and good selection of coffee beans which they grind to your preference
Their service is good
Their service for delivery is excellent took 2 days
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