ITS Technologies Reviews 

421
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and knowledgeable staff who provide excellent advice and efficient service, making interactions pleasant and productive. Many people highlight the competitive pricing and the quality of the products, often considering them a go-to supplier for future needs. Reviewers frequently commend the delivery service for being fast, on time, and well-communicated, ensuring orders arrive promptly and in good condition. However, some customers also noted inconsistencies with the delivery process, including missed notes regarding vehicle size, unexpected early deliveries, and a lack of precise time estimates, leading to inconvenience. Some people experienced situations where deliveries were cancelled or left at the kerbside, causing concern about securing heavy items.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising the promptness and efficiency of... See more

Product

Users describe positive interactions with product, highlighting good prices and efficient delivery for items... See more

Service

People report positive experiences with service, often describing it as brilliant, excellent, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and knowledge.... See more

Order

Customers consistently note positive experiences with order, finding the process straightforward and easy on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Slight issue with stock but team were super helpful getting it sorted. Delivery courier missed the notes about max vehicle size but made up for it walking 1/3 mile with pallet truck - dedication! Grea... See more

Rated 5 out of 5 stars

Dealt with Leo to get quote for some equipment. Really good and efficient. Like wise then spoke with Ant to discuss some technical detail and his help was amazing. Understood exactly what I was plan... See more

Rated 5 out of 5 stars

Very helpful sales team, no waiting around for a call to be answered, very knowledgeable about the product and my needs, all the admin stuff was seamless. Superfast delivery and installation. definit... See more

Rated 5 out of 5 stars

This is the third project with this client where ITS technologies have been the supplier. This site had particular logistics issue and Jonathan at ITS went above and beyond with the pre sale discussi... See more


Company details

  1. #24 of 46 best companies in Solar energy equipment supplier

Written by the company

ITS Technologies are leading suppliers of solar & battery storage technologies. Our focus is on providing a high level of service and competitive prices to small to medium size installers, commercial & consumer customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

421 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(421)

49 reviews in the last 12 months

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Rated 3 out of 5 stars

Expensive delivery charge

Update - Brackets arrived today (Saturday) - not Monday. Much better, and thanks to DPD

Expensive delivery charge for 2 brackets. At £12.95 + VAT for delivery you would, at the very least, expect next day delivery. That’s the highest delivery cost I’ve experienced for such small items. Ordered on Thursday with Monday delivery - not value for money.

23 January 2025
Unprompted review
ITS Technologies logo

Reply from ITS Technologies

We’re terribly sorry that you’re not completely satisfied with your purchase. Unfortunately, we’re just not set up like Amazon for high volume, low purchase items and as such we do need to make a couple of pounds on the cost of delivery to contribute towards overheads and the staff time to process, package and fulfil deliveries. I understand there are companies that charge a little bit less for the delivery but they charge more for the items themselves.

We can offer next day delivery by request, however, as standard we offer 2 business day delivery through our website to ensure our order processing team has time to process the orders within the time frame requested.

Rated 5 out of 5 stars

Seamless order was easy pick delivery…

Seamless order was easy pick delivery day pay done, received email of order and the one when dispatched received another text message from delivery company tell me time slot delivered before time.
Great.

8 January 2025
Rated 3 out of 5 stars

Price good, delivery bad

The ordering process easy and price fantastic but when it came to delivery was a disaster.
Delivery delayed by a week which can be forgiven seeing as it was a busy period but the delivery company had no communication at all and just turned up when my burd was in the shower then wouldn't deliver it unless we could take the whole pallet, which won't fir through a front door of course.
Driver had her outside in dressing gown making a space in the garage instead of removing from the pallet and shoving it in the front door.
£80 I paid for that privilege.

8 December 2024
ITS Technologies logo

Reply from ITS Technologies

We sincerely apologise that the transport company turned up at an inconvenient time. There was a delay on the delivery because we were badly let down by a supplier for the stock that we were able to offer the Black Friday price offer for and ended up having to supply everyone at a loss just to honour the sale agreement. We were prepared to do this just to try to keep our customers satisfied so it is a real shame to hear of the poor service offered by the transport company as well as the loss incurred to us just to supply you the battery at the greatly reduced price.

Rated 5 out of 5 stars

Sunsynk Ip65 battery

Quick delivery of a Sunsynk Ip65 solar battery. I have purchased and fitted these batteries previously but I was very impressed that they are now supplied with both cable sets (battery to inverter & battery to battery).
Superb price, thanks for the discount. Battery was fitted same day it arrived and works perfectly, they are heavy 50kgs so bare that in mind..
Highly recommended, thanks 😊

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Adding a Pylontech US5000 Battery.

I decided with Winter coming on to add a Pylontech US 5000 battery to my existing 9.6Kwh set. As these were in a floor mounted configuration in my garage I decided to buy a Pylontech cabinet and move the 4 2.4Kwh batteries into it. A date was arranged to install the new battery (I was advised that to get the battery free of VAT it needed to be installed by them to guarantee warranty on the battery). The installation went very smoothly and the new battery was set up as the new master for the group.
I would thoroughly recommend ITS for their knowledge and efficiency.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent price for a Solax hybrid…

Excellent price for a Solax hybrid inverter plus battery. Reasonable delivery price for such large heavy items. Arrived on a pallette with only a 2 day lead time. No problems encountered (other than the electrician mis-locating the CT clamp to start with). Would happily use ITS again.

14 October 2024
Rated 5 out of 5 stars

us 5000

I ordered another pylon us 5000 as always service was great delivery time was spot on great service from a great company . Highly recommend these guys they really know their Business .

22 October 2024
Unprompted review

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