ITS Technologies Reviews 

421
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and knowledgeable staff who provide excellent advice and efficient service, making interactions pleasant and productive. Many people highlight the competitive pricing and the quality of the products, often considering them a go-to supplier for future needs. Reviewers frequently commend the delivery service for being fast, on time, and well-communicated, ensuring orders arrive promptly and in good condition. However, some customers also noted inconsistencies with the delivery process, including missed notes regarding vehicle size, unexpected early deliveries, and a lack of precise time estimates, leading to inconvenience. Some people experienced situations where deliveries were cancelled or left at the kerbside, causing concern about securing heavy items.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising the promptness and efficiency of... See more

Product

Users describe positive interactions with product, highlighting good prices and efficient delivery for items... See more

Service

People report positive experiences with service, often describing it as brilliant, excellent, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and knowledge.... See more

Order

Customers consistently note positive experiences with order, finding the process straightforward and easy on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Slight issue with stock but team were super helpful getting it sorted. Delivery courier missed the notes about max vehicle size but made up for it walking 1/3 mile with pallet truck - dedication! Grea... See more

Rated 5 out of 5 stars

Dealt with Leo to get quote for some equipment. Really good and efficient. Like wise then spoke with Ant to discuss some technical detail and his help was amazing. Understood exactly what I was plan... See more

Rated 5 out of 5 stars

Very helpful sales team, no waiting around for a call to be answered, very knowledgeable about the product and my needs, all the admin stuff was seamless. Superfast delivery and installation. definit... See more

Rated 5 out of 5 stars

This is the third project with this client where ITS technologies have been the supplier. This site had particular logistics issue and Jonathan at ITS went above and beyond with the pre sale discussi... See more


Company details

  1. #24 of 46 best companies in Solar energy equipment supplier

Written by the company

ITS Technologies are leading suppliers of solar & battery storage technologies. Our focus is on providing a high level of service and competitive prices to small to medium size installers, commercial & consumer customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(421)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5x Pylontech 3.5kW batteries and 10…

5x Pylontech 3.5kW batteries and 10 Solar panels and zero complaints about the entire process. Jonathan always answered my queries through to delivery. They were really helpful with the applying all promised discounts too. Highly professional and most competitive price I have seen so far. Will recommend in a heartbeat.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Great service

The team at ITS were really helpful for advising on all the components I need for a DIY solar install. The delivery was really quick and the driver went the extra mile to move the pallet into my garage. I would highly recommend.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great experience buying FOX ESS batteries from ITS. Excellent customer service supporting me throughout the purchase process with sound advice. Happy to do business with them again. Highly recommend them.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

A very well run, good value, business

I looked into buying some batteries and an associated system and felt that many of the operators in this field were out to take as much money off me as they could. They typically said that I had to buy the system from them if they were going to install it.
Luckily I came across ITS who sell the same equipment for substantially less than the others. The great added benefit was that they also have ties with installers and the person they sent was very friendly and helpful.
So I’ve got 50% more system capacity for the same price as I was being quoted by other ‘supply and install’ operations.
Overall they are a very good company that deserves to grow and succeed. I will certainly be using them again.

6 August 2024
Unprompted review
ITS Technologies logo

Reply from ITS Technologies

Thank you Charles. It was a pleasure working with you on your project.

Rated 5 out of 5 stars

Knowledgeable and Unhurried service…

Knowledgeable and Unhurried service from start to finish. Ben was great at helping me select and have installed a 20kw battery system with Inverter, at a very competitive price. Thoroughly recommend.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Solar Panel

Apologies! My mistake! Wrong review!
Solar panel is perfect! Arrived quickly and on time. Undamaged too. Not wired it up yet because of the British weather but it looks perfect!

5 July 2024
ITS Technologies logo

Reply from ITS Technologies

Thank you

Rated 5 out of 5 stars

New battery storage system

We recently purchased a battery storage system from ITS. Jonathan at ITS was super helpful with advice and recommendations and our new battery systems arrived within 48 hours. Great customer experience. Would absolutely use ITS in the future.

26 June 2024
Rated 2 out of 5 stars

Split Delivery

Only one unit arrived, the second / third one dispatched after we chased the second one, only 2 ever arrived.

31 May 2024
ITS Technologies logo

Reply from ITS Technologies

We do apologise that DHL delayed on the second delivery and was only delivered 2 days later, this was out of our control as they were booked and collected together. We have only received an order for 2 from you though so I'm not sure what the 3rd one refers to?

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look