I am not happy with the KFP / CBC progress. I am missing regular update about this case from IUVO (last info - December 29,2020). Mintos have handled similar problems better. Auto invest settings s... See more
Company replied
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See what reviewers are saying
I'm client since before covid, during covid period, some partner just stop to pay, so i'm now stuck with 35% of my portfolio in default. 2 Warning : - their auto-invest process doesn't invest in t... See more
Company replied
On the plus side, their customer support is responsive and helpful. They will even call you if they need to clarify something. Payments are processed quickly and accurately. However, the website is... See more
Unfortunately, Russian loans are in limbo without any information or updates. All other P2P companies try to repay at least some/even little amounts of money (such as Twino, Peerberry) or constatntl... See more
Company replied
Company details
Written by the company
We, at iuvo, are a group of young entrepreneurs who wish to re-define the way people manage their money, invest and get access to credit. Our team consists of experts in the financial services, consulting, marketing and IT industries with great passion for innovation.
Contact info
Narva Mnt 5, Harju County, 10117, Tallinn, Estonia
- support@iuvo-group.com
- iuvo-group.com
2.2
Poor
535 reviews
Hasn’t replied to negative reviews
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I lost all my money because IUVO did…
I lost all my money because IUVO did not assume the responsibility on the quality of their originators.
Don't trust on them or you will lose all your money!!!!
2 December 2020
Unprompted review
Reply from Iuvo Group
Dear Carlos,
Iuvo is an intermediary between investors and originators. One of our tasks is to find reliable companies and we remain the platform with the strictest criteria when accepting new partners to work with. After the unpredictable circumstances due to the pandemic, CBC stopped fulfilling their main contractual obligations. Our team is taking all legal measures to protect our investors' interest and that remains our main focus. We will inform our investors as soon as there is an update on the case.
Greetings,
Iuvo Team
I'm withdrawing from IUVO
I'm withdrawing from IUVO. Reasons being; poor communication and LOs going bust. I'm very well aware that these things can happen. However there are no regular updates on the status of CBC(KFP). I don't like being kept in the dark.
16 November 2020
Unprompted review
Reply from Iuvo Group
Hello,
Our team is taking all legal measures to protect our investors' interest. Seeking to further speed up the process, a proposal for an out-of-court agreement was submitted to CbC. This information is available in the latest update we've posted on our blog.
We also prepared a video, where the questions of our investors have been answered by a member of iuvo's team. The video was uploaded few days ago and is available on our YouTube channel. There you could find more details about the topic: https://www.youtube.com/watch?v=qdH6OXaG7mM
When there is an update on the case and any development, we will inform you about it as soon as possible.
Iuvo is the platform with the strictest conditions for accepting originators on the market and we continue openly sharing the news regarding the cases we are working on.
Greetings,
Iuvo Team
The buy back guarantee has no value
The buy back guarantee has no value, do not put your money at risk. IUVO stated they selected "trusted and reliable originator" but 3 (BBG, CBC, Monify) already are not respecting the buy back and we are pending evolution of legal processes since months.
5 November 2020
Unprompted review
Reply from Iuvo Group
Hi Gaetano,
After two-sided communication with the originator, iuvo signed an annex to the contract with AS Monify. It states that they will fully repay their debt to the investors on the platform by installments within 3 months. The first payment to our investors has already been submitted. You will receive updated information on the topic from us soon.
The 100% buyback guarantee is provided by each originator on the platform. When an originator is not fulfilling their contractual obligations, we are taking legal actions in order to protect the interest of our investors as in the cases with CBC and BBG. The information about the legal actions on both cases is transparently communicated by our team and we will keep informing you as soon as we receive more details.
Greetings,
Iuvo Team
Avoid it
Avoid it: I trusted them using autoinvest, and expecting a nice diversification. It ended up that most of my loans were from CBC which is a loan originator not paying anymore! Buyback guarantee was selected but not triggered. I've now got a good amount stuck in the platform, and cannot withdraw it
4 November 2020
Unprompted review
Reply from Iuvo Group
Dear Valerio,
When creating an autoinvest portfolio you set the criteria for the loans you wish to be part of your strategy. You choose the score class, the originator, the preferred interest rate. After submitting your criteria the system will automatically select loans that match it, and it will invest in them. You could also create different portfolios for each originator.
Our support team is one of our strongest assets and could always assist you when setting the criteria and afterwards as well, if you need to make adjustments or have any questions.
Regarding CBC: the most updated information for the legal actions is available on our website. We share all of the details we know publicly in our blog, where you can review them: https://www.iuvo-group.com/en/all-news/.
Don't hesitate to reach us, if you need any assistance.
Greetings,
Iuvo Team
Weak Loan Originator management
Weak Loan Originator management. Iuvo has serious problem with CBC (KFP) Poland, still not quite transparent to platform users for what steps have been made. Trying to swipe the problem under the carpet with generic responses when questions are asked.
NOT recommended!!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Still Iuvo responds in generic formal way, similar to their blog (Check response below).
They state what they did, but zero information about LO response, Legal system response, terms of the process, expected outcome, etc.
And yeah, we claim we are No1!
Once again, DO NOT invest here!
31 October 2020
Unprompted review
Reply from Iuvo Group
Hello,
In the beginning of August we shared information that CBC loans will be suspended from the market and we will start legal actions against the originator. At the end of the month we shared that iuvo submitted a letter of claim in Poland to collect the due amount from CBC. We have sent an offer to CBC for an out-of-court agreement, which could significantly speed up the collecting process of the due funds. This is shared in the last update from October.
Our team shares regularly the most updated and transparent information with all investors. You can find the details regarding the case on our blog, you can contact our team by phone, chat or e-mail and additionally - we are preparing a video, where all of your questions will be answered by a member of the team.
Iuvo keeps being the P2P platform with the strictest rules for adding new loan originators on the market. All of our partners go trough a detailed due-diligence process and regular follow-up.
Please note that the cases we are working on are affected by the current unpredictable crisis the world is going trough. Due to the pandemic, small and medium-sized enterprises (part of CBC's business) are one of the most affected. We continue to work with all legal means to protect the investments of our clients and will keep informing you in a timely manner about the progress of the cases we are working on.
Greetings,
Iuvo Team
IUVO "autoinvest" is a complete desaster.
IUVO "Autoinvest" not so clever invested all my money on one credit broker (CbC), which does not meet its obligations. Never earned a single penny. Currently, my invests seem to be a total loss. To throw all eggs in one basked is the thing I blame IUVO for! One star is too much.
30 October 2020
Unprompted review
Reply from Iuvo Group
Hello,
The autoinvest tool on iuvo replaces the manual selection of loans and investing in them. You can create a portfolio with your criteria – Loan originator, Score class, Interest rate (%), Loan Status, etc. After you create and activate a portfolio, the system will automatically select loans that match your criteria, and it will invest in them. The tool keeps analyzing and investing in suitable loans until there are available funds in your account and loans that match your criteria. Please note that the autoinvest portfolio is under your full control. You can change it, pause it, or delete it at any given time.
We are preparing a material about the importance of diversification in your investment strategy as well. It will be available on our blog soon, so you can review it. The information about the case with CBC is available there also. The latest step we took to protect our investor's interest was to send an offer to CBC for an out-of-court agreement, which could significantly speed up the collecting process. Don't forget that you can contact iuvo's team by phone, chat or email, so we can review your case and help you optimize your investments.
Greetings,
Iuvo Team
Of all the 29 (!) P2P / P2B platforms…
Of all the 29 (!) P2P / P2B platforms I've been testing during the last 3 years, Iuvo appears to be the safest and the more efficient.
Of course, investing in loans is risky,
Of course, gross returns are not even close to the industry-famous 12 % in the end,
Of course, there will be late installments (+- 25 %),
BUT
once you've set your filters correctly and according to reasonable financial goals, Iuvo Group appears to be the one platform that most consistently works.
Plus : - great customer support, even though I find their marketing method of calling you directly on your phone somewhat bothersome;
- Only platform to be "spared" by the fierce critic "Roasted Peerduck", and that means something;
I also give 5 stars in order to counterweight a little bit all the whining reviews from noobs I suspect to be aspiring to get rich overnight by putting far more than they can afford to lose. ^^
25 October 2020
Unprompted review
Reply from Iuvo Group
Dear Waldo,
We appreciate your detailed feedback and such words motivate us to keep exceeding our investors' expectations and work in the right direction along with our partners. Thank you!
Greetings,
Iuvo Team
Stay aware
Stay aware! I am 300+ EUR off because of their bad judgment for the CBC originator.
21 October 2020
Unprompted review
Reply from Iuvo Group
Hi Veselin,
Iuvo is the P2P platform with the strictest rules for adding new loan originators on the market. As you know the businesses are dependent on the situations the world is facing at the moment - a pandemic, which future development we can’t predict. Due to this, small and medium-sized enterprises, which are also CBC borrowers, are one of the most affected. Despite the detailed initial inspection and regular follow-up we do, we could not have foreseen such events.
Iuvo as a platform is doing better than many of our competitors, precisely because we have stricter rules and don’t shift our focus. We continue to work with all legal means to protect the investments of our clients and give you regular updates regarding the business of our partners and will keep informing you in a timely manner about the progress of the cases we are working on. Thank you for understanding.
Greetings,
Iuvo Team
IUVO always propounded that their…
IUVO always propounded that their originators are the best, strictly filtered and so on.
Now I have 50% of my euro investment with 60+ days delay.
21 October 2020
Unprompted review
Reply from Iuvo Group
Hello Lyubomir,
The main focus of iuvo’s Team is to provide you the best investment experience and we work in that direction daily. Unfortunately, the world is facing a crisis, which end and development we could not predict. However, due to our strict rules when accepting and working with partners, we achieve results better that the ones of many competitors in the field. As a leading platform in Europe, we initiate the structuring and implementation of unified best practice in P2P lending around which we would like to unify the rest of the branch on European and even Global level. The right partnerships are what makes us grow and achieve more. As communication with our originators and investors is a main priority, we will be the first ones to share with you the most important updates on every case we work on.
Our team will be happy to discuss your personal strategy and review it, so you can enjoy a better return.
Greetings,
Iuvo Team
Poor when things go bad...
When things are going well, they are fine.
However, whenever there are any issues, they do not want to help and do not care about their customers.
It is when things are astray that you want the company you are dealing with to stand up for you and support you.
Disappointing experience!
Re Your reply. It is disappointing that you choose to abdicate your responsibilities, and to obfuscate matters by picking and choosing "facts".
Just for the record, in response:
+ my issue is NOT that I was taxed by my bank.
+ my requests to use TransferWise were rejected by your organisation several times.
+ your previous correspondence indicated to me that you considered the matter was closed and that you weren't "open to discuss the case."
My perception of a company that offers "the best customer experience" is obviously very different to yours. When I have run companies in the past, I always fixed mistakes and put the customer first.
Again - a disappointing experience.
2 October 2020
Unprompted review
Reply from Iuvo Group
Dear Andrew,
Since we focus on providing one of the best customer experiences on the P2P market, we would like to clarify your case, as we did in our previous communication with you via email. In that way we will be transparent enough and will help other investors learn from the current situation.
You got taxed by your bank when you made a withdraw from your iuvo account. Transfers outside the SEPA area are not direct, but go through correspondent banks. Depending on the bank the transfer goes through, there is a different fee that the bank can charge. As we advised – you could use your personal Transferwise account, so you can avoid such additional costs.
As we have stated publicly, the opening of an account, investing, and withdrawing are free of charge on behalf of iuvo. The only fee that we apply is 1% of every sold amount on secondary market.
We are open to discuss the case, if you need additional information.
Iuvo Team
Buggy website with bad customer service that don't care to fix it
All features of the website were functioning properly until, suddenly, exporting my investments, filtering them, sorting them, or trying to perform any action on them stopped working. I reported this issue to IUVO on Sep 23 and they have responded by acknowledging that there is a bug in my account only. First, I do not understand what they mean by there is a bug in "my account only". How can there be a bug in one account ONLY? The bug is definitely present for all users and all accounts but the problem is that IUVO wasn't able to figure out the root cause of the bug to understand why I am facing this issue along with a couple other users. I have done some testing and figured out that the bug happens when KVIKU loan with ID 1004100 is present in my investments. If I filter out this loan, everything works fine. What makes the situation even worse is that IUVO acknowledged the presence of this bug 1 week ago but still until now didn't care to fix it even though I explained how important it is to fix this bug since I do all my analysis on excel due to the lack of proper reports and analytics on IUVO's website. Extremely bad customer service. You should take bugs on your platform much more seriously than you do especially that you deal with people's money. I hope IUVO will take this under their serious consideration and proceed in fixing the bug asap!!!
29 September 2020
Unprompted review
Reply from Iuvo Group
Dear Abdo D.,
Thank you for the feedback. We have reviewed the case in detail and we’ve found the reason for the technical issue. We are working on fixing it and will contact you personally as soon as it is resolved.
We remain open to answer your questions.
Iuvo Team
Bad transparency
The communication and information regarding changes and origin rating is very shady
24 September 2020
Unprompted review
A fantastic platform
A fantastic platform where I manage to gain a great return on my investments. Would highly recommend it.
Transparent and with amazing customer support.
3 September 2020
Unprompted review
Reply from Iuvo Group
Dear Ivan,
We are glad that you enjoy investing with iuvo! We strive to develop the service every day, so if you have any ideas for improvement of the platform, please feel free to share them with our team
Iuvo Team
Excellence
Been trying to help me since the beginning of my journey. Thank you.
29 July 2020
Unprompted review
Reply from Iuvo Group
Dear Ivan,
Thank you very much for your feedback! We are happy to see that you are satisfied with your investment journey!
Iuvo Team
A good experience
Customer service has been great, and whenever I've had a question they have been quick to respond. Been a very reliable partner for my own venture into P2P lending. The platform is quite easy to use aswell, and the design is practical and won't take long to get the hang on.
17 July 2020
Unprompted review
Reply from Iuvo Group
Dear Henrik,
Thank you very much for the review! We are very pleased to see that your experience with iuvo is great and you enjoy investing on the platform.
Iuvo Team
My favorite P2P site
My favorite P2P site. By far.
Having tried several different sites, Iuvo is my favorite. They have a very intuitive site which gives a good insight in your portfolio, even in you're investing in multiple loans and multiple currencies. From the overview, you can look into specific loans, giving you any information you can possibly want.
The search for new loans to invest is aided by a broad array of savable filtering options. Auto invest is also availible, aided by the same filtering options as the manual investment.
What really makes Iuvo stand out is the personal touch of the customer service and transparent approach of any issues you have with the service.
Another feature that makes them stand out is the easily viewable and searchable account statment. Every loan on the platform is secured by a buyback guarantee and interest that continues to add up in the event of a late payment.
Is everything perfect? Sadly not. As Iuvo is a smaller platform (compared to Mintos for example) resulting in fewer options to invest in if you want to maintain the same diversification and generally slightly lower profit margins.
There are some features for showing portfolio statistics (available on for example Mintos or Bondster) that are still lacking, but I heard they are working on those.
The bonus campaigns are a trap, just ignore those
4 July 2020
Unprompted review
Reply from Iuvo Group
Hello,
Thank you very much for your feedback! We are glad to see that you enjoy investing in iuvo and we really appreciate the advise and the points you covered in your review. We are working together to make iuvo even better for your funds.
Iuvo Team
Missing deposit
IUVO looks fantastic. Unfortunately my first deposit was never credited. The funds left my bank but IUVO claimed that they never arrived at their bank. Unfortunately I cannot use the platform in this case.
24 June 2020
Unprompted review
Reply from Iuvo Group
Dear John, thank you for your feedback! We made detailed check and until this moment we haven't received the transfer. Our Operations team is still investigating the case, we send you personal email regarding further information that we will need. We remain at your disposal for any further assistance!
Reply from Iuvo Group
Dear Nikoleta,
Thank you for your feedback!
We are happy to see that you have great experience with iuvo. We will be happy to help, if you have any questions.
Iuvo Team
Great service
Great service, excellent customer support, the best achievable profit on the market! Keep up the good work!
17 June 2020
Unprompted review
Reply from Iuvo Group
Dear Nikolina,
Thanks for sharing your experience. We are very happy to see that you enjoy investing in iuvo! Keep going and if you have any questions, we remain at your disposal. :)
Iuvo Team
Reliable & stable platform
Reliable & stable platform, even during the "strange" period March/2020 until now!
17 June 2020
Unprompted review
Reply from Iuvo Group
Dear Stanimir,
Thanks for the feedback, we really appreciate it!
Iuvo Team
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