Vanguard Reviews 

639
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

Generally, Vanguard were fine, but they delayed proceedings. They delayed things as they hadn’t received certain documents, but they didn’t tell anyone they didn’t have said documents until I chased u... See more

Company replied

Rated 3 out of 5 stars

I’ve put average as they did get my case approved but the communication was not great, they didn’t tell me my creditors would like to see pay slips every 3 months, after approval I have not had much... See more

Company replied

Rated 4 out of 5 stars

Good service, made me feel at ease through each step. Only downside, would have liked to start paying at end of month, but because I get paid fortnightly, was a struggle in the well known difficult mo... See more

Company replied

Rated 4 out of 5 stars

Excellent customer service. Transferred my HL & Fidelity ISA's to Vanguard at the end of 2019. I am thinking of transferring my pensions too but I am not yet convinced on the yields on the Life strate... See more

Company details

  1. Debt relief service

Information provided by various external sources

Here at vanguard we believe everyone is entitled to a certain standard of living. Each & everyone of our staff work hard everyday to help as many of our customers have the best possible solution to get debt free at an affordable rate. As one of the largest Insolvency Practitioners in the UK we see it as our responsibility to lead by example & always treat our customers friendly>


Contact info

3.8

Great

TrustScore 4 out of 5

639 reviews

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3.8

All reviews

(639)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service.

Great service.
Straight forward with result which made mu life much easier!

17 December 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the fantastic review!

Rated 5 out of 5 stars

I carnt recommend this company enough

I carnt recommend this company enough, after going through a pain full break up I really felt at a low with spiralling debts,
John Bank was understanding and extremely helpful guiding me through my Iva.
I am getting back on track now thanks to vanguard.

11 December 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the review and recommendation Julia!

Rated 5 out of 5 stars

A fantastic Company

I couldn't recommend this company enough, from making that first call to John Bank and not being in a good place, he showed empathy and support, everything was explained to me.
The process was very straight forward and my IVA was accepted today!!
I cannot tell you how I feel except a huge relief inside and looking forward to a good night sleep.
Thank you John Bank
Warmest Wishes, Julia

29 November 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the fantastic review Julia!

Rated 5 out of 5 stars

I found them very helpful and…

I found them very helpful and reassuring everything went along very smoothly and a big weight has been taken off my mind thank you x

14 November 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the excellent review Suzanne!

Rated 5 out of 5 stars

Best company

Best company. They help me to sort out my debts.

4 November 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the great review Marek!

Rated 5 out of 5 stars

Helped me so much with my debt…

Helped me so much with my debt situation. They do everything for u.literally lifted a big weight off my shoulders.. I would totally recommend

4 November 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the fantastic review!

Rated 5 out of 5 stars

So far all good

So far all good, took a little longer than I was originally told but was an easy process.

1 November 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the excellent review Ian!

Rated 5 out of 5 stars

Vanguard are amazing!!!!!!!!!!

Vanguard are amazing! They sorted everything out for me perfectly! I’d like to personally mention Ritchie from step change Jessica from vanguard! They made me feel so comfortable and like a human, not just another number. I will always be grateful to you both! Lisa x

1 November 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the brilliant review Lisa!

Rated 5 out of 5 stars

Light at the end of the tunnel

At first I was worried how fast things were going but everything was made very clear and I felt supported throughout the process

1 November 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the excellent review Nicola!

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