Ivel Valley Bird Food Reviews 

224
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, customers overwhelmingly report a great experience with this company. People consistently praise the high quality of the products, noting that the bird food contains premium ingredients which birds absolutely love, often leaving no waste. Many reviewers highlight the excellent service, including fast and reliable delivery, with orders frequently arriving promptly and well-packaged, making it a preferred choice for their bird feeding needs. However, some customers noted a decline in product quality, describing recent orders as mass-produced or having changed recipes that birds no longer consume. Additionally, a few people experienced delivery issues, including damaged packages, incorrect deliveries, or items left without notification, often citing problems with the courier service.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and variety of bird... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Service

Reviewers consistently express satisfaction with the service, describing it as excellent, first-class, and... See more

Order

Consumers find the ordering process to be positive, with many praising the excellent quality of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, great prices, fast delivery… what’s not to love? My visiting birds go bonkers for the mini suets pellets, there’s never any waste, very little dust, and the size is always consistent... See more

Rated 5 out of 5 stars

I’ve been buying from Ivel Valley Bird Food for a few years now and I honestly wouldn’t go anywhere else. My orders always arrive when expected, and I love knowing I’m giving the birds in my garden pr... See more

Rated 5 out of 5 stars

The quality of the seed never changes and the next day delivery is a real help. No waste at all and I have a variety of birds 26 different ones yesterday all coming to feed. I have a garden hide w... See more

Rated 5 out of 5 stars

Ivel Valley as always sent the sun hearts by DPD and these were received in good time . The sun flower hearts were well packed into two strong bags so you are not exposing the contents before they... See more


Company details

  1. #59 of 94 best companies in Animal feed shop
  2. #6 of 11 best companies in Bird shop
  3. #155 of 260 best companies in Pet shop
  4. #87 of 162 best companies in Pet Care Store

Written by the company

We sell premium quality bird food and bird feeding accessories. Our customers love our easy to use site, friendly service, delivery speed and their garden birds love our foods!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(224)

168 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was struggling to complete my order…

I was struggling to complete my order online, so I emailed them,it was after they closed so I wasn't going to get a reply until the following day,and to my surprise they phoned me first thing the following morning and I completed my order over the phone.
I've ordered numerous times from Ivel valley and I can honestly say their service is absolutely first class like their products.

27 March 2026
Rated 3 out of 5 stars

Delivery is really good

Delivery is really good
Usually the suet pellets are the very best I’ve ever brought and I have used this company for years.
Last delivery of my suet pellets listed as new recipe seem to me to be the cheaper version they do but charging the better suet pellets prices .more expensive
Not the same colour or consistency
They also recently changed their customer service and is no where near as good as the original phone system and staff that you dealt with your orders.
Such a shame I always gave Ivel valley bird food 5 stars for product and service
Can barely give them 3 anymore.
Will be ordering the cheaper version suet pellets from now on and see what difference there is between them.

25 March 2026
Rated 5 out of 5 stars

Excellent birdfood

As always, the birdfood is of excellent quality - my garden birds love it - as does the squirrel! The order was well packaged and delivered within the time stated.

24 February 2026
Rated 5 out of 5 stars

Ivel Valley fast delivery with quality products

Ivel Valley as always sent the sun hearts by DPD and these were received in good time .
The sun flower hearts were well packed into two strong bags so you are not exposing the contents before they are required.
The sunflower hearts are enjoyed by the gold finches that were get here

23 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look