Ivertec Fibre Broadband Reviews 1,099

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and efficiency of the staff. Many people appreciate the exceptional customer service, noting prompt responses and the personalized approach. The technology provided is also well-regarded, with consumers experiencing improved speeds and reliable connections. However, some customers also noted that while the installation process was generally smooth, a few experienced initial issues with their booster systems or found that the new fiber broadband did not significantly improve upon their previous service.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the prompt, efficient, and helpful staff.... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the staff for being... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support experience.... See more

Technology

People report positive experiences with technology. Customers praise the engineers for their fantastic,... See more

Response time

Consumers find response times to be positive. Many reviewers praise the prompt help from the call center,... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic customer service . Had an issue with our booster system when we had our fibre installed . Ivertec really went above and beyond to try and fix the issue which they did. I've never got this le... See more

Rated 5 out of 5 stars

switched from SKY Fibre to Ivertec’s Fibre 500 package and couldn’t be happier. So many black spots throughout the house with SKY and Ivertec’s coverage has allowed the whole house to enjoy fast speed... See more

Rated 5 out of 5 stars

It was a very pleasant experience from start to finish and our broadband is working perfectly. Would highly recommend. The process was simple, where I emailed the company and they sent out an engineer... See more

Rated 5 out of 5 stars

All staff I interacted with were very helpful. the process was pretty straightforward. the only small hiccup was on installation but that was to do with the set up previously installed in the house. I... See more


Company details

  1. Internet Service Provider
  2. Internet provider
  3. Phone and internet services
  4. Telecommunications service provider

Written by the company

Ivertec are a professional, customer-focused organization, with over 12 years’ experience in the broadband industry. We’re committed to helping you choose the best broadband service available while providing a local, tech-friendly support service. Ivertec specialize in providing rural broadband to Co. Kerry and North Cork. If you are living in an area that is waiting for Fibre, Ivertec can provide your home with high-speed wireless broadband. A lot of homes in Kerry and North Cork now have access to Fibre Optic broadband which is brought to your home from the roadside. Ivertec also provide this service as well as being the primary reseller of the newly delivered National Broadband Plan which is currently being rolled out by National Broadband Ireland.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We were very happy with the service

We were very happy with the service. They installed the broadband connection fairly quick and the guy who installed it was very helpful, consulted with me about the best place for the satellite disk answered all my queries, etc.

10 January 2025
Rated 1 out of 5 stars

Internet service very bad after 10.30

Internet service very bad after 10.30pm. I understand invertec gets some other server to maintain the service at night. This is a joke my contract is with invertec, if they are subcontracting out it should be the same standard and not the pathetic standard it is at night.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

My experience as a new Ivertec customer to date has been excellent. From first contact to install and now as a user, all has been smooth, uncomplicated and efficient. The speed of the connection is really good. Just over100mbps on a WiFi connection.
It’s also great to support a local business.
I recommend Ivertec for your broadband connection.

19 November 2024
Rated 5 out of 5 stars

Highly highly recommend Ivertec…

Highly highly recommend Ivertec broadband! I've never received this type of customer service from a company A++! Genuinely wonderful, attentive, professional experience switching over from Sky, and zero interruption of service. I work from home so need a reliable high speed WiFi and the service has been excellent so far.

19 November 2024
Rated 5 out of 5 stars

An Irish company with kindness in…

An Irish company with kindness in abundance with personalized customer service. No waiting waiting in phone call cues or left Wondering about bills. I couldn't recommend them high enough to anyone who's thinking of changing their broadband in Kerry.

19 November 2024
Rated 5 out of 5 stars

Easy Peese

Customer care important for future customers,the whole set up from the beginning to login in was STRIGHT FORWARD and any problems answered.

29 October 2024

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