ivie Reviews 

Efficient and professional

This app is garbage. I have complained to the company on numerous occasions as the usage shown does not reflect what is shown on the actual bill and I have night/day rates and the app does not reflect the correct times of the night/day rates. e.g. the app shows day rate charges during night rate period.

I managed to get ivie bud.
It very easy to in install with a SMETS2 meter.
Compared to the octopus puck and app it's not as comprehensive. But the main features are there.
I have request update to address the main problem, you have wait a day to see the previous day data. Hope fully this can be addressed quickly.

A week ago my Ivie bud lost connection.
I emailed the Ivie team and they gave me instructions to reset the device.
I followed the instructions but when i went to activate it the system told me that my account does not exist. I emailed the proof that my account does exist ( a screen shot of the app screen showing the email for the account i had for over a year)
I checked with octopus my meter was fine and i added this to the email.
The next day the ivie app signed me out. Couldnt sign in as it said there was no account on my email. (still no word from ivie so i included this new symptom in an update email....)
3 days pass no reply
I email with the evidence again, same thread, same case, and ask for an update.
the next day, I get an email apologising for the delay... they wanted my meters MPAN number and a photo of my ivie buds GUID number....YES TRACTION! gave them the details
Then 24 hours later i emailed to ask of the progress.... still no reply
its been another 24 hours (well over that, and over 48 hours since i gave them the information they requested. STILL NO REPLY)

They have set a new bar for the worst customer service level.

You are totally useless at customer services have sent numerous emails the last one asking for everything my details and photo. Still no answer all I am asking is wipe out my account so I can start again with my in house display but as I said early you are useless

I am afraid that after reading so many mixed reviews, and also after an extra discount I decided to give a “bud” a try.
I am afraid that this appears in hindsight to be a mistake, the device is really quite basic, with I suspect quite old technology.
The customer services whilst appearing to be initially responsive, just pass the buck on to the provider,
I shall be returning this under distance selling regulations with postage paid by seller as not fit for purpose!!
Thank you

I have had an EDF Smart meter and an In-house Display. In the 3 years since installation it only worked for the first six months.
Since then it has been an uphill battle to get it resolved.
Although allways polite I thought they were not interested,they kept saying it was a distance problem even when I put the display Inside the meter cupboard.
I bought the Ivie bud and that failed to connect
An e.mail to them, in less than 24hours they replied saying the fault was with the Smart Meter and said go back to EDF with the supplied Fault Code
Code sent to EDF and 30 minutes later Ivie is running
It took Ivie 24 hours to solve a problem EDF could not in 3 years

I'm sorry but even with the help of EDF I still couldn't install my ivie bud.

All was good to start with, purchase and set up were pretty simple. But now a year on the app has stopped recording calendar information, rendering it, for me, useless. Reached out to Ivie, they blamed the energy supplier reached out to my energy supplier and they have blamed Ivie. So my recommendation would be not to buy this device in the first place. Looking for alternative systems. It seems to be a cancer of these modern times that, particularly, tech businesses could not careless when it comes to customer service.

Great product - good service when needed to contact them (meter change). Glad I paid for this and switched from the free junk BG provided.

Superb customer service. Replaced my mum's ivie bud twice after an account name change and an intenet change. Very knowledgeable, helpful and empathetic customer service team

Great kit, easy to setup

This product/service is fine if all is working well. Should you incur issues "Your on your own". My experience has lead me to remove myself from the ivie system.
My reccomendation is to look elsewhere, sad but true.

the meter does not have the correct meter readings or tariff. I have contacted eon to change but it is still wrong. The app says I use hardly any electric for cooking which cannot be true

The bud doesn't connect to my smart meters even if put in the meter box.
The CS team don't seem interested.
I'm trying now to return it.

I would suggest you don't buy one.

Fab service

I have had my Ivie bud for a number of years now and have never had any problems with it. The support I received setting it up was excellent. This week I realised my Ivie was not displaying any information. We had changed our Wi-Fi password and it had not updated on the Ivie. We tried to update the password and unfortunately, we could not manage to do this. I sent an email to customer service in Ivie and within minutes I had received a reply.With their support by emails they managed to reset my password. Their service was very friendly, extremely helpful and when I had a problem they managed to sort it on their end.

I was afraid I would lose all my information on my Ivie bud for the past number of years. When I logged in again after changing the password I was more than surprised to find all of my previous years information was still there.
I love my Ivie Bud and would highly recommend it. It is helping me keep track of my electricity usage. In the number of years I have had it, it has worked perfectly.

It was out of warranty and I did not expect such fantastic after sales service from the Ivie team. A very happy long term customer.
Margaret

My hid is still not picking up my gas metre readings and I have had numerous phone calls to Eon but no joy

does not work money down the drain your reply does not take into account this has all been done E-ON TRIED and said these buds do not work ALL BEEN TRIED AND FAILED TO PAIR AND WORK

IHD is pretty reliable. I can keep an eye on gas use during the day in winter, and electricity too. I also use a couple of Tapo plugs for dehumidifier and electric radiator use monitoring. I record daily and monthly gas and electicity use from the Ivie IHD.