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Ivor Mairants Musicentre Reviews 

324
•
TrustScore 4.5 out of 5

4.3

Musical instrument shop
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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality and condition, often finding items better than expected, even for ex-demo purchases. Many appreciate the competitive pricing, swift and well-packaged delivery, and excellent overall service from helpful staff. However, some customers noted occasional delays in delivery, with items arriving later than advertised or lacking tracking. A few also experienced inaccurate product descriptions, such as rusty parts on ex-display items or receiving incorrect/incomplete products.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the value, quality, and condition of items... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery,... See more

Quality

People report positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Price

Customers consistently note positive experiences with price, often highlighting great or competitive pricing,... See more

Service

Consumers consistently report positive experiences with the service, often highlighting its speed and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good value at the time of order, good website, great selection of products . Incredible service; ordered 11:30 am, delivered 8:30 am next day. One star off because the product had nearly halved i... See more

Rated 4 out of 5 stars

I purchased an ex-demo electric guitar from Ivor Mairants and I’m super happy with the guitar. The price was great and despite being ex-demo the guitar was in near mint condition. The delivery was... See more

Rated 4 out of 5 stars

Great price and fast delivery. It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especi... See more

Rated 5 out of 5 stars

When DPD failed to deliver my item, the staff member at Ivor Mairants was very helpful, and went out of his way to sort out the problem, and my item was subsequently delivered. Hugely appreciated!

Company details

  1. #43 of 44 best companies in Musical instrument shop
  2. #15 of 15 best companies in Guitar Shop

Written by the company

Premier specialist guitar store established in 1958. Now an online web-store also on Reverb, eBay & Amazon.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

324 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(324)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good website, fast delivery.

Very good website with well described items. Good prices and relatively low threshold for free delivery. I was kept informed of shipping and item arrive quickly, well packaged.

Only negative was I forgot to add something small to order and my email to correct this did not get a response - so I didn't receive or pay for item.

8 July 2024

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