Ivor Mairants Musicentre Reviews 

317
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, often noting items arrived in superb condition and exceeded expectations. Many consumers highlight competitive pricing and great value, alongside swift and efficient delivery with products arriving promptly and well-packaged. Helpful customer service staff also contributes to a very positive overall experience. However, some customers also noted occasional issues with delivery, including slower than expected arrival times and a lack of tracking or dispatch updates. Additionally, a few people mentioned that some items did not fully match descriptions or had minor unexpected quality aspects for their condition.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and condition of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the condition and... See more

Price

Reviewers mention positive feedback about price, with many customers finding the prices to be good, great, or... See more

Service

Customers consistently report positive experiences with the service, often describing it as excellent, swift,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Company communicated well. Product was in perfect condition, perfectly packaged. Shipped on time. Only reason for dropping one star was shipment was via DPD which meant (again) that I had no trackin... See more

Rated 4 out of 5 stars

I purchased an ex-demo electric guitar from Ivor Mairants and I’m super happy with the guitar. The price was great and despite being ex-demo the guitar was in near mint condition. The delivery was... See more

Rated 4 out of 5 stars

Great price and fast delivery. It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especi... See more

Rated 5 out of 5 stars

When DPD failed to deliver my item, the staff member at Ivor Mairants was very helpful, and went out of his way to sort out the problem, and my item was subsequently delivered. Hugely appreciated!


Company details

  1. #44 of 45 best companies in Musical instrument shop
  2. #15 of 15 best companies in Guitar Shop

Written by the company

Premier specialist guitar store established in 1958. Now an online web-store also on Reverb, eBay & Amazon.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

317 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(317)

117 reviews in the last 12 months

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Rated 1 out of 5 stars

False advertised product and no response to emails

This company use a supplier for some of their products, but clearly do not apply due diligence. The item I received looked significantly different to the item advertised. It was also lower in quality. It looked like some kind of replica or fake. I have contacted the company for a refund and to alert them to the issue. No reply received after three days. Poor all round.

13 May 2026
Rated 5 out of 5 stars

Quick delivery

Quick delivery, well packaged seemless Web experience, Item ordered in first class condition and above expectations.
All in a very positive experience.

1 May 2026
Rated 5 out of 5 stars

Really fast delivery and packaging was…

Really fast delivery and packaging was excellent for my order and was delighted by the price and quality of the guitar I purchased, especially with it being a B-Stock item. It was well set up and only needed a few tweaks from myself - I run a guitar repair shop - to make it 100% perfect for my style of playing. Would recommend and will shop with them again.

30 April 2026
Rated 2 out of 5 stars

Good guitar. Shocking delivery service.

Good value guitar which I am pleased with. However very poor performance by DPD who failed to turn up two days in a row (claiming there was no one at home which is untrue - my wife stayed home specially and watched the drive). I messaged you about the problem at the time and received no response. We had to take a risk on the third day and instruct DPD to leave it by our front door as my wife had other commitments. Fortunately it was still there but had it not been then there would have been no comeback.

28 April 2026
Rated 1 out of 5 stars

“Received damaged item – no reply from support”

I’m very disappointed with my experience.

I received a Vintage V100 ProShop LTD “Kossoff” Faded Sunburst guitar in a condition that does not match a new product:

- The selector switch knob was broken
- The gig bag was not the correct Vintage one
- The certificate of authenticity was missing

This raises serious doubts about whether this guitar was actually brand new or previously returned.

On top of that, I have sent several emails and received no response at all, which is very unprofessional.

I hope this review will finally get some attention and that a proper solution will be provided.

24 April 2026
Rated 5 out of 5 stars

mix up sorted

i had to contact them about my order,they checked straight away,,unfortunately the guitar i ordered was gone , but to theyre credit i was given a choice of same series...and sent it straight away....thanks dean.....steve.m.

21 April 2026

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