Company communicated well. Product was in perfect condition, perfectly packaged. Shipped on time. Only reason for dropping one star was shipment was via DPD which meant (again) that I had no trackin... See more
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I purchased an ex-demo electric guitar from Ivor Mairants and I’m super happy with the guitar. The price was great and despite being ex-demo the guitar was in near mint condition. The delivery was... See more
Great price and fast delivery. It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especi... See more
When DPD failed to deliver my item, the staff member at Ivor Mairants was very helpful, and went out of his way to sort out the problem, and my item was subsequently delivered. Hugely appreciated!
Company details
- #43 of 44 best companies in Musical instrument shop
- #15 of 15 best companies in Guitar Shop
Written by the company
Premier specialist guitar store established in 1958. Now an online web-store also on Reverb, eBay & Amazon.
Contact info
London, United Kingdom
- ivormairants.co.uk
4.3
Excellent
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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No customer svce whatsoever.
No customer service whatsoever. No reply to my email or to the on site message.
The order eventually arrived. Very reluctant to order from you again.
3 November 2025
Absolutely first class service
3 November 2025
Ukulele bag presented honestly
Ukulele bag presented honestly. Good price. Came quickly. As described. Fit unusual ukulele perfectly.
29 October 2025
Contact Form issue
I got a very good deal on a Vintage guitar and it was delivered promptly. No problems with it, and just as described. I did then have cause to use the Contact Form as I had a query about something - BUT I have had no response at all. (And I sent my message well over a week ago). So, I'm disappointed on that score. If Mairants HAD responded to me, and answered my question satisfactorily, I'd probably have given 5 stars. Just a shame that this one aspect of their service wasn't much good...
24 October 2025
Amazing service
Amazing service. I made an error on and order and when I phoned they couldn't have been more helpful.
28 October 2025
Vintage reissue v6
Well packaged, fast delivery and fantastic item at great price,,,cheers John
24 October 2025
Delivery was quick
Delivery was quick, items 2 guitar straps look great quality, not put them on to my guitars yet.
7 October 2025
My order is not complete and won't answer my emails but still took the money
Edit 3: Finally got my bass on the 20th of January ordered it September 18th. The Bass it self is good. Sounds and feels good. It's just a shame that it took so long to get it and to get in contact with them in the first place.
Ordered an ex demo fretless over a month ago still haven't got it. I have emailed the store a number of times and still got no information about my order but they took the money. Would not recommend
Edit:
They've gotten in touch with me on the 27th of October should hopefully get my order in December. The staff I have spoken to was very helpful
Edit 2:
Still didn't get my order as of January 6th
18 September 2025
Unprompted review
Best price
Best price, better than expected as sold as ex dem but was actually new and sealed. Arrived the next day with free shipping. Excellent service.
17 October 2025
Still no invoicing function
Still no invoicing function, be it physically enclosed with order or via online user account.
Unprofessional and possibly fiscally dubious.
26 September 2025
100% Satisfied
They had rare items, great pricing, quick delivery, up to date tracking information. 100% satisfied and I will shop again with them.
19 September 2025
A very good experience
I am not usually comfortable purchasing major items on the Internet, but I was very happy with the service given by Ivor Mairants Musicentre. My instrument arrived well packed and in perfect condition. The delivery process was also excellent.
18 August 2025
Great price and fast delivery BUT...
Great price and fast delivery.
It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especially for the price but it should have been specified on the description online.
I'll still buy from them and recommend though 👍
14 August 2025
Very easy shopping experience great…
Very easy shopping experience and great service. Received guitar in excellent condition within 2 days.
13 August 2025
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