Excellent customer service and prompt response to query. Lovely products. I will be a repeat customer. Good detail on website and lots of choice. Good quality sturdy long lasting garden items
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy with the quality of product and speed of delivery. Very well packaged so arrived in perfect condition. Website offers specific and accurate description, including dimensions. Will purchase... See more
4 out of 8 plant pots/vases arrived completely broken. Customer service was super helpful and sent out replacements quickly. One of the replacements had a small crack in it, but it was workable. Think... See more
Company replied
Over time, I've collected 9 of Ivyline's excellent Ella planters. Builders recently destroyed my garden; even managing to throw away one of the fantastically useful planter water retention inserts.... See more
Company replied
Company details
Written by the company
Founded in 1976, Ivyline has dedicated itself to making functional products beautiful, bringing elements of luxury to your home and garden. Our ethical product range is designed with love in our UK HQ and comprises everything from fire pits and candles to planters, plant pots and everything in between. We create contemporary accessories for the home and garden. We are experts in trend-led planters, homewares, vases, firepits and more.
Contact info
Ivyline Ltd, CV8 2LG, Kenilworth, United Kingdom
- 02476 339 180
- marketing@ivylinegb.co.uk
- ivylinegb.co.uk
4.6
Excellent
311 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A fine selection of beautiful pots at…
A fine selection of beautiful pots at very good prices. Exceptionally good customer service. This is always my first stop for indoor plant pots.
16 March 2023
Reply from Ivyline
Hi Kendra,
Thank you so much for your positive feedback and 5-star review! We're so glad to hear that you're enjoying your selection of planters.
We hope to see you shopping with us again soon!
Thanks,
Martha
Fabulous product
Fabulous product. Bought one of the ceramic bowls for my sister in law as she admired mine so much. Mine was a different colour but they are both beautiful. I've had mine in a sunny conservatory and it looks an absolute treat and is still as bright as the day I bought it. Well packaged when it arrived and prompt delivery.
16 March 2023
Reply from Ivyline
Hi Jane,
Thank you for your positive feedback and 5-star review! We're so glad to hear you're enjoying your Reactive Glaze Bowl and it's brightening your conservatory for Spring!
We hope to see you shopping with us again soon!
Thanks,
Ivyline
The indoor pot is lovely
The indoor pot is lovely. Beautiful colour and glaze. Excellent service.
17 March 2023
Reply from Ivyline
Hello Bex,
Thank you for your positive feedback and 5-star review! We hope you're enjoying your Pot Como and hope to see you shopping with us again soon!
Interesting goods
Ordered two items but only one could be delivered, refund given quickly. Not a lot of info on delivery though
22 February 2023
Reply from Ivyline
Hi Karen,
Thank you for your feedback and 4-star review. We're glad to hear that you had a positive shopping experience with Ivyline.
We hope to see you s hopping with us again soon.
Thanks,
Martha
Great product and the staff were very…
Great product and the staff were very helpful when ordering and prompt delivery
14 February 2023
Reply from Ivyline
Hi Tony,
Thank you for your feedback and 5-star review. We're so glad to hear that you had a great experience shopping with us.
We hope to see you shopping with us again soon!
Thanks,
Martha
Problem solved
There was a quality problem with one of the four items that was delivered. I followed the prescribed process for handling the situation and the item has been replaced speedily.
20 February 2023
Reply from Ivyline
Hi Carol,
Thank you for your feedback and 5-star review. We're so glad to hear that you are happy with the Arles pots you ordered, and that our team were able to rectify the issue.
We hope to see you shopping with us again soon!
Thanks,
Martha
Plant pots arrived smashed
Plant pots arrived smashed, however customer service was good and refunded straight away
20 February 2023
Reply from Ivyline
Hi Deborah,
Thank you for your feedback and review. We are sorry to hear that your pot arrived damaged - our team are always on hand to help and I'm glad to hear that this was sorted for you.
We hope to see you shopping with Ivyline again soon!
Thanks,
Martha
A very happy customer
The pot was exactly as in the photos and was delivered within 3 days. A gorgeous pot swiftly delivered. A very happy customer.
12 February 2023
Reply from Ivyline
Hi Denise,
Thank you for your feedback and 5-star review. We're so glad to hear that you enjoyed your experience in shopping with us, and that you are enjoying your new Lisbon Planter and Stand!
We LOVE seeing how you style your Ivyline products! Tag us in your pictures on Instagram or Facebook using the hashtag, #MyIvyline, and we'll feature you on our socials and website!
Thanks,
Martha
Top quality.
Over the past few months I’ve made a number of purchases from Ivyline and have to say, I love the quality of their products, most of which, I’ve not been able to find anywhere else online. I’ve not experienced any issues with image accuracy, everything received has been as viewed and as expected. Many of the items bought have been fragile but the packaging has always been excellent and their most recent courier, APC, have also been excellent so no experience of damage. All things considered, excellent.
31 January 2023
Reply from Ivyline
Hi Duncan,
Thank you for your feedback and 5-star review. We're so glad to hear that you enjoyed your experience in shopping with us, and that you are enjoying your new planter and home décor pieces!
We LOVE seeing how you style your Ivyline products! Tag us in your pictures on Instagram or Facebook using the hashtag, #MyIvyline, and we'll feature you on our socials and website!
Thanks,
Martha
Very fast delivery and super pots!
20 January 2023
Reply from Ivyline
Hi Sally,
Thank you for your feedback and 5-star review! We hope you enjoy you new Pot Como!
We LOVE seeing how you style your Ivyline products! Tag us in your pictures on Instagram or Facebook using the hashtag, #MyIvyline, and we'll feature you on our socials and website!
Thanks,
Martha
Won’t be buying from Ivyline.
Poor service took far too long to dispatch items.. over a week went by only to find out that what I had ordered had been oversold. Before being told this I contacted them through instagram.. totally useless and ignored my messages. Avoid.
30 December 2022
Reply from Ivyline
Hi Emily,
We are sorry to hear that you were unhappy with your shopping experience with Ivyline. We were experiencing issues with our stock feeds to our website so items were showing as in stock when they weren't. We have now sorted this issue.
We hope that you will shop with us again in the future.
Beautiful plant pot…
My plant pot was beautifully wrapped and protected - just love the design and colour. Arrived quickly. Will most definitely shop with Ivyline again.
14 January 2023
Reply from Ivyline
Hi Anna,
Thank you so much for your positive feedback and 5-star review! We're so glad you are enjoying your Kew Stoneware Sago Palm Bowl - don't forget to tag us in any pictures you take using the hashtag, #MyIvyline. We love to see them!
We hope to see you shopping with us again soon!
Thanks,
The Ivyline team
Arrived promptly & in one peace
Arrived promptly & in one peace. Plus it was exactly as described too.
9 January 2023
Reply from Ivyline
Hi Ishbel,
Thank you for your feedback and 5-star review! We hope you enjoy your new Lisbon Planter!
Don't forget to tag us in any pictures you take using the hashtag, #MyIvyline...we love to see them!
We hope to see you shopping with us again soon!
Thank you,
Ivyline
Reply from Ivyline
Hi,
Thank you for your feedback and 5-star review! We hope you enjoy your new Lisbon Planter - it'll make the perfect home for your houseplant!
Don't forget to tag us in any pictures you take using the hashtag, #MyIvyline...we love to see them!
We hope to see you shopping with us again soon!
Thank you,
Ivyline
Reply from Ivyline
Hi Stuart,
Thank you for you feedback and 5-star review! We're so glad to hear that you're enjoying your Kew Plant Mister.
Don't forget to tag us in any pictures you take using the hashtag, #MyIvyline...we love to see them!
We hope to see you shopping with us again soon!
Thank you,
Ivyline
Husband loved his anniversary gift
19 January 2023
Reply from Ivyline
Hi Kath,
Thank you for you feedback and 5-star review! We're so glad to hear that you're enjoying your new Leather Handle Tidy Set.
Don't forget to tag us in any pictures you take using the hashtag, #MyIvyline...we love to see them!
We hope to see you shopping with us again soon!
Thank you,
Ivyline
The whole transaction was very smooth…
The whole transaction was very smooth and the product was delivered swiftly and well packed. Love it and can’t wait to use it next Christmas.
19 January 2023
Reply from Ivyline
Hi Barbara,
Thank you for you feedback and 5-star review! We hope you enjoy your Star Centrepiece Dinner Candle Holder - don't forget to tag us in any pictures you take, using the hashtag, #MyIvyline...we love to see them!
We hope to see you shopping with us again soon!
Thank you,
Ivyline
The pottery arrived broken without…
The pottery arrived broken without shatterproof packaging
5 January 2023
Reply from Ivyline
Hi Elisabeth,
Thank you for your feedback. I’m sorry to hear that your pot arrived to you damaged. As a company we have tried to reduce our use of plastic by looking into more sustainable ways to transport our deliveries, which we are continuing to do.
We hope this didn't cause much inconvenience and we have processed a full refund for the broken planter.
Thank you,
Ivyline team
Excellent experience
Got an unexpected discount and delivery well ahead of schedule. Well done Ivyline!
22 December 2022
Reply from Ivyline
Hi Katy,
Thank you so much for your positive feedback and 5-star review! We hope you enjoy your Round Wicker Log Basket, and we hope to see you shopping with us again soon!
Thanks,
Ivyline team
Reply from Ivyline
Hi Sharon,
Thank you so much for your positive feedback and 5-star review! We hope you stay cosy with your Ivyline Wicker Log Basket, and we hope to see you shopping with us again soon!
Thanks,
Ivyline team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.