Excellent customer service and prompt response to query. Lovely products. I will be a repeat customer. Good detail on website and lots of choice. Good quality sturdy long lasting garden items
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Very happy with the quality of product and speed of delivery. Very well packaged so arrived in perfect condition. Website offers specific and accurate description, including dimensions. Will purchase... See more
4 out of 8 plant pots/vases arrived completely broken. Customer service was super helpful and sent out replacements quickly. One of the replacements had a small crack in it, but it was workable. Think... See more
Company replied
Over time, I've collected 9 of Ivyline's excellent Ella planters. Builders recently destroyed my garden; even managing to throw away one of the fantastically useful planter water retention inserts.... See more
Company replied
Company details
Written by the company
Founded in 1976, Ivyline has dedicated itself to making functional products beautiful, bringing elements of luxury to your home and garden. Our ethical product range is designed with love in our UK HQ and comprises everything from fire pits and candles to planters, plant pots and everything in between. We create contemporary accessories for the home and garden. We are experts in trend-led planters, homewares, vases, firepits and more.
Contact info
Ivyline Ltd, CV8 2LG, Kenilworth, United Kingdom
- 02476 339 180
- marketing@ivylinegb.co.uk
- ivylinegb.co.uk
4.6
Excellent
311 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Ivyline
Hi Meg,
Thank you for leaving us a 5-star review!
We hope you are enjoying your new Fireside Companion Set - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Easy to order and delivered early
Easy to order and delivered early
Planter well wrapped
14 December 2023
Reply from Ivyline
Hi Lorraine,
Thank you for leaving us a 5-star review!
We hope you are enjoying your new Kensington Metal Planter - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
What fantastic customer service
What fantastic customer service. Stupidly late, in my casual disorganised manner, I decide I want a Christmas tree skirt. I contacted them to see if I had missed last post, clearly I had but doesn’t hurt to ask, right. I chatted to a wonderfully helpful person called Meg, they checked all the garden centres nearby for me to see if I could get one, there were none to be had. I thought I’d have to look at an ugly tree stand for the next two weeks, but wonderful Meg then found one in their warehouse and has organised a next day courier to bring it to me. I am delighted beyond!
21 December 2023
Unprompted review
Reply from Ivyline
Hi Alison,
Thank you for taking the time to leave us such a wonderful review! We're so glad to hear that Meg was able to sort you out with one of our Christmas Tree Skirts!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Great product and incredible customer…
Great product and incredible customer service from Meg. Couldn’t be happier!
20 December 2023
Unprompted review
Reply from Ivyline
Hi Sam,
Thank you for leaving us a 5-star review!
We're so glad to hear that Meg was able to assist you - I have passed on your review to the team!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Reply from Ivyline
Hi Dawn,
Thank you for leaving us a 5-star review!
We're so glad to hear that you are loving your new Christmas Tree Skirt - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha, Ivyline
Lovely product and great service
Lovely product. Ordered another for a gift!
Speedy delivery. Impressed.
13 December 2023
Reply from Ivyline
Hi Sharon,
Thank you so much for taking the time to leave us a 5-star review!
We're so glad to hear that you're loving your new Padstow Candle Trays - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha, Ivyline
Wonderful service and the quality of…
Wonderful service and the quality of the product is amazing. Would highly recommend to all.
12 December 2023
Reply from Ivyline
Hi Mark,
Thank you for leaving us a 5-star review!
We're so glad to hear that you are loving your new Log Storage - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha, Ivyline
Reply from Ivyline
Hi Tracey,
Thank you for leaving us a 5-star review!
We're so glad to hear that you are loving your new Christmas Tree Skirt - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha, Ivyline
Reply from Ivyline
Hi Ayda,
Thank you for taking the time to leave us a 5-star review!
Thanks,
Martha, Ivyline
Fast delivery
Fast delivery, item is better quality than expected. The experience is very positive in overall.
27 November 2023
Reply from Ivyline
Hi Jolanta,
Thank you so taking the time to leave us your positive feedback and a 5-star review!
We're so pleased to hear that you had a great shopping experience with us, and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Great quality item
Received item fairly quickly and really good quality seagrass solid Christmas tree skirt that comes apart so easily stored. A lot of tree skirts are very difficult to store.
8 December 2023
Reply from Ivyline
Hi Chris,
We're so glad to hear that you love your new Christmas Tree Skirt, and it is the finishing touch to your festive décor!
We hope to see you shopping with us again soon!
thanks,
Martha, Ivyline
I am very happy with my purchases
I am very happy with my purchases , they arrived quickly and well packed . The items are exactly as described and I am pleased with them as they are a little bit different from the norm and I like that individuality .
6 December 2023
Reply from Ivyline
Hi Sharon,
Thank you for leaving us such a great review! We're so glad to hear that you are loving your new items, and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Personal Service
This was a gift. Ivyline made sure it was especially packed to meet our requirements.
6 December 2023
Reply from Ivyline
Hi Jane,
Thank you so much for leaving us such a wonderful review! We hope the recipient enjoys the gift, and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Good service
Very good range of products for
indoor plants .
My queries handled quickly and professionally will use again .
13 December 2023
Unprompted review
Reply from Ivyline
Hi Lesley,
Thank you so much for taking the time to leave us a 5-star review.
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Excellent Products And Communications
Excellent Products And Communications. A very minor issue was resolved swiftly and without any fuss. I have no reservations in using Ivyline in the future
11 December 2023
Unprompted review
Reply from Ivyline
Hi Chris,
Thank you so much for your positive feedback and 5-star review! I'm so glad to hear that the team were able to assist you with your query.
We hope to see you shopping with us again soon!
Thanks,
Martha
Reply from Ivyline
Hi Lindsay,
Thank you so much for leaving us a positive feedback and 5-star review!
We hope to see you shopping with us again soon!
Thanks,
Martha
Great experience
Great experience, managed to get two items I wanted at reduced prices!! Items are lovely and arrived quickly.
1 December 2023
Reply from Ivyline
Hi Vee,
Thank you so much for leaving us a positive feedback and 5-star review! I'm glad to hear that you're loving your new Copper Hanging Planters!
We hope to see you shopping with us again soon!
Thanks,
Martha
Excellent Service
Unexpected problem. Which was dealt with straight away. By a professional member of staff, vis chat. Resolved & Email confirmation within seconds Thank you so much.
Will definitely be ordering again in the future.
1 December 2023
Reply from Ivyline
Hi Lynn,
Thank you so much for your positive feedback and 5-star review! I'm so glad to hear that the team were able to assist you with your query.
Love to hear that you are loving your new Rattan Christmas Tree - we'd love to see how you style this! Feel free to tag us in your pictures using the hashtag, #MyIvyline.
We hope to see you shopping with us again soon!
Thanks,
Martha
The planters were very well packaged in…
The planters were very well packaged in sturdy boxes. Both of the planters have a lovely design and they are perfect for my plants.
30 November 2023
Reply from Ivyline
Hi Debbie,
Thank you so much for your positive feedback and 5-star review! I'm so glad to hear that you are loving your new Monza Planter!
We hope to see you shopping with us again soon!
Thanks,
Martha
fast delivery excellent service
29 November 2023
Reply from Ivyline
Hi Kath,
Hi Anne Marie,
Thank you so much for your positive feedback and 5-star review! I'm so glad to hear that you enjoyed shopping with us.
We hope to see you shopping with us again soon!
Thanks,
Martha
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