Excellent customer service and prompt response to query. Lovely products. I will be a repeat customer. Good detail on website and lots of choice. Good quality sturdy long lasting garden items
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Very happy with the quality of product and speed of delivery. Very well packaged so arrived in perfect condition. Website offers specific and accurate description, including dimensions. Will purchase... See more
4 out of 8 plant pots/vases arrived completely broken. Customer service was super helpful and sent out replacements quickly. One of the replacements had a small crack in it, but it was workable. Think... See more
Company replied
Over time, I've collected 9 of Ivyline's excellent Ella planters. Builders recently destroyed my garden; even managing to throw away one of the fantastically useful planter water retention inserts.... See more
Company replied
Company details
Written by the company
Founded in 1976, Ivyline has dedicated itself to making functional products beautiful, bringing elements of luxury to your home and garden. Our ethical product range is designed with love in our UK HQ and comprises everything from fire pits and candles to planters, plant pots and everything in between. We create contemporary accessories for the home and garden. We are experts in trend-led planters, homewares, vases, firepits and more.
Contact info
Ivyline Ltd, CV8 2LG, Kenilworth, United Kingdom
- 02476 339 180
- marketing@ivylinegb.co.uk
- ivylinegb.co.uk
4.6
Excellent
311 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Ivyline
Hi Philippa,
Thank you for your feedback and 5-star review. We're so glad to hear that you are loving your new Rattan Christmas Tree - don't forget to tag us in your pictures using the hashtag, #MyIvyline.
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Really quick delivery …
Really quick delivery and a really nice pot , a nice site with many unusual pots
27 October 2023
Reply from Ivyline
Hi Kay,
Thank you for your feedback and 5-star review! We're so glad to hear you're loving your new Solis Embossed Planter, and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Fantastic customer service & fantastic…
Fantastic customer service & fantastic quick delivery 👏👏👏👏👏👏 Bought 2 spiral fountains & they are lovely . Fantastic after sales too . Would 100% recommend ivyline to all my friends & family . PERFECT .
24 October 2023
Unprompted review
Reply from Ivyline
Hi Kerry,
Thank you so much for taking the time to leave us such a great review! We're so glad to hear that you're happy with your new Spiral Water Features, and we hope to see you shopping with us again soon!
Thank you,
Martha, Ivyline
excellent speedy response
We had a problem with a faulty brush from a fireside companion set. We sent photos and a replacement was sent immediately without any fuss or delay. Thank you Ivyline
25 October 2023
Unprompted review
Reply from Ivyline
Hi Jo,
Thank you so much for leaving us a positive review. I'm so glad to hear that we were able to assist you with your faulty Fireside Brush, and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Leaky watering can
Order arrived quickly, but when I eventually gave the watering can to my husband as a gift, it leaked!!! By then it was too late to return.
30 June 2023
Reply from Ivyline
Hi Cara,
Thank you for your feedback. I'm sorry to hear that you are unhappy with your Watering Can. As a goodwill gesture, I have emailed you a 10% discount code to use on your next purchase on our website.
I'm sorry for any inconvenience, but we hope to see you shopping with us again soon.
Thanks,
Martha
Great customer service
Helpful and courteous, the sales staff were really quick to resolve issue regarding broken planters. Would certainly use the company again.
10 October 2023
Reply from Ivyline
Hello Marissa,
Thank you so much for taking the time to leave us such a positive review. I'm glad to hear that the team were able to help you out and that you're happy with your array of Ivyline planters!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Very satisfied
Very prompt delivery and pleased with my purchase. Will definitely use Ivyline again.
3 October 2023
Reply from Ivyline
Hi Jane,
Thank you so much for your 5-star review and positive feedback! We're so glad to hear that you're loving your new Chelsea Planter, and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Great sales and customer service team…
Great sales and customer service team received multiple responses and a solution within 24 hours.
5 October 2023
Unprompted review
Reply from Ivyline
Hi Rachel,
Thank you for taking the time to leave us a 5-star review and positive feedback - we always appreciate feedback on our products and/or our customer service!
We hope to see you shopping with us again soon.
Thanks,
Martha, Ivyline
Fab customer service, lovely item!
I recently bought an Ivyline Circle Metal Log Store through John Lewis (I will buy direct from Ivyline next time!).
Unfortunately there were missing screws. After many weeks of dealing with JL, the wonderful Meg from Ivyline Customer Services contacted me directly and the issue was resolved very quickly.
I love my wood store and will be looking to buy other items from them, but directly from Ivyline in future.
Can’t fault the customer services - I felt they went above and beyond.
1 August 2023
Unprompted review
Reply from Ivyline
Hi Gill,
Thank you so much for taking the time to leave us such positive feedback and a 5-star review!
I have passed on your kind words to Meg, who was pleased to hear she had helped rectify your issue. We hope you enjoy your new Log Storage - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha, Ivyline
Excellent quality products
Great quality products that have been admired! Also quick delivery and items are well boxed and wrapped.
8 August 2023
Reply from Ivyline
Hi Christina,
Thank you so much for taking the time to leave us such positive feedback and a 5-star review!
We hope you enjoy your new Kensington Planter, and we hope to see you shopping with us again soon.
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha, Ivyline
Excellent product and service
13 September 2023
Reply from Ivyline
Thank you so much for your positive feedback and 5-star review!
We're so glad you're enjoying your new Spiral Water Feature, and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Excellent service
Excellent service. Love our new water feature. Looks great and works well. Thank you.
10 September 2023
Reply from Ivyline
Hi Sue,
Thank you so much for your positive feedback and 5-star review!
We're so glad to hear that you are pleased with your new Spiral Water Feature - we'd love to see how you style it, so don't forget to tag us in your pictures using the hashtag, #MyIvyline!
From,
Martha, Ivyline
Reply from Ivyline
Hello Barbara,
Thank you so much for your positive feedback and 5-star review!
We're so glad to hear that you are pleased with your new outdoor Matlock Planter.
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
From,
Martha, Ivyline
Excellent service
Excellent service. Ordered three pots but unfortunately one was broken in transit. Contacted Ivyline and a replacement was immediately shipped
Well done!
31 August 2023
Reply from Ivyline
Hello Alan,
Thank you so much for your positive feedback and 5-star review!
We're so glad to hear that the team was able to sort out a replacement quickly for you. We hope to see you shopping with us again soon!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
From,
Martha, Ivyline
Packed safely
Packed safely. Well please with my plant pots, and hope they have more tropical designs in future.
31 August 2023
Reply from Ivyline
Hello Jennifer,
Thank you so much for your positive feedback and 5-star review!
We're so glad to hear that you are loving your new Monza Planters, and we hope to see you shopping with us again soon!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
From,
Martha, Ivyline
Easy website to use
Easy website to use, plant pot arrived promptly and was very carefully wrapped to prevent any damage. It is vibrant and good quality.
29 August 2023
Reply from Ivyline
Hello,
Thank you so much for your positive feedback and 5-star review!
We're so glad to hear that you are loving your new Monza Planter, and we hope to see you shopping with us again soon!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
From,
Martha, Ivyline
Excellent indoor planter
Excellent indoor planter. Promptly delivered. First time purchaser from Ivyline but will look at other products on the website.
29 August 2023
Reply from Ivyline
Hi Michael,
Thank you so much for your positive feedback and 5-star review!
We're so glad to hear that you are loving your new Kensington Planter, and we hope to see you shopping with us again soon!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
From,
Martha, Ivyline
Love my pot and the seagrass basket
Love my pot and the seagrass basket! Looks great, well packaged. Great quality!
24 August 2023
Reply from Ivyline
Hi Eman,
Thank you so much for taking the time to leave us a review! We're so glad to hear that you are loving your new planters - don't forget to tag us in your pictures using the hashtag, #MyIvyline.
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
great products and excellent service
23 August 2023
Reply from Ivyline
Hi Fachtna,
Thank you so much for your positive feedback and 5-star review!
We hope you enjoy your new Bamboo Planter - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha, Ivyline
My item arrived damaged but Ivyline…
My item arrived damaged but Ivyline were more than helpful and sorted out a replacement. Very friendly and good to do business with.
7 August 2023
Reply from Ivyline
Hi Gill,
Thank you so much for your review! We're so glad to hear that the team were able to assist you in resolving this issue, and we hope you enjoy your Square Firebowl & Square Console!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
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