IWA zero customer service and potential rip-off
IWA claim to be 'official' UK distributor of Jocko Fuel products in the UK.
Placed order May 2nd. Weeks go by - nothing. Started to contact them. No response. Multiple website contact form submissions, multiple emails, multiple phone messages. Nothing.
Contacted bank to report fraud July 25. Suddenly get same-day emails followed by quick refund notification. Yeah, really. That's almost 3 months.
They now say they don't sell Jocko Fuel products and are now "in the process of closing down our website".
My advice, don't buy anything at all from them. You've been warned. Oh, and I'll be contacting Jocko Fuel USA to inform them about IWA.
Their website and payment system is also active and taking money. I may even contact their local police and have them investigated for fraud.
