Ingrams Water & Air Reviews 10,963

This is my first time dealing with Ingram's.I dealt with Matthew and Joseph. They were both great to deal with and got the order off very quickly. As far as the item goes I have not been to my U.S. address yet to pick it up. Please send me another review at the end of February and i will review it then.

Follow up;
I picked up my heat exchanger for my Rheem Criterion furnace and it was exactly what I ordered. It was on a pallet and packaged well. Thanks to all the people at Ingram's that I dealt with,you did a fine job.

Thanks,
Allan

First, customer service got my name wrong so when I called in they couldn't find the order.

Customer service and the parts department weren't on the same page.

finally got the new motor after numerous calls asking for shipping / tracking number.

Once it arrived it worked perfectly.

Great customer service. Just not thrilled with the shipping company, otherwise an excellent experience.

Ordered furnace on a Friday, by following Friday it was at shipping hub close to delivery point. Opted to will-call and XPO did a great job making it an easy pickup.
Ingrams said it would take about 5 business days!
They nailed it!

Great customer service!

Rick Hanson

Your sales associate was was wonderful, very helpful and knowledgeable, I would use your company again!

Great friendly service, timely delivery of order.

Took their time to search for the exact filter I needed there are so many
Arrived as scheduled and I will order again

The customer service were helpful in satisfying my need and followed through to insure I was satisfied.

Great serive

It's easy to find what you need. Once I bought what I needed, they shipped it out FAST. If you have any questions, they answer quickly. Very fair price.

Our experience was that this company has well-trained sales people who are friendly and not pushy. Also very helpful!

The whole process of purchasing the strip heater was very simple and efficient. The shipping and delivery were exactly as they said it would be. I will be using Ingrams again.

We were between a rock and a hard place with our furnace. Knowing it was just the coils and thr control board, we were about to have to spend $1000 to get it fixed. We have electronics degrees and this was a simple fix. When we called Ingram's, on a Saturday, they got the part to us by Wednesday. No more problems and at 1/10th the cost to pay a technician. Thank you so much for your help and responsiveness!

I used Ingrams Water & Air and they have been consistently positive, establishing it as a trusted source for heating, cooling, and indoor air quality solutions. They were knowledgeable with their service.

Super fast delivery.
My sales re was very helpful and informative.
With a local Trane distribution warehouse, my parts request was deliver the next day. Ingrams time zone was at 4:00 pm when I ordered, I was very impressed.

I purchased a GeoCool inverter series geothermal system. Ordering was easy and I saved 5% by ordering over the phone. Shipping took less than a week.

Fast shipping, equipment arrived in excellent condition, was installed 1/25/24 works as it should at this point.

Listened to what I had to say. And was very diligent in his search for the parts I needed. Paul was extremely patient and coordinated my parts pickup. The staff in the office upon my arrival were very professional and met my needs. Would highly recommend them again and again.

Very easy to place the order. Shipping was on time. The cost was at least 15% below every one else.