Ingrams Water & Air Reviews 10,963

Their website was easy to use very quick shipping. Good people to deal with.

Order arrived on time, hooked up the compressor no problem and worked great.

The Ingrams customer service is outstanding. A resent purchase issue was resolved in 1 day with a manufacturer that I have been attempting to get help from for more than a month on a separate problem.

They told me exact part I needed and got it ship to me very fast! I will be using them again.

It was a pleasure working with this company. Carissa was able to pinpoint the exact replacement parts I needed to repair my mini split. I would definitely use them again in the future.

Eric listened to my requirements first, then offered a ‘best’ solution.

I’m in the process of installing - so far no problems.

Inventory, timeframe in which product was shipped , and the contact I used showed politeness along with knowing the product.

DO NOT BUY FROM INGRAMS HEAT AND AIR!!!
Eric Willie, in customer service, Gillian Jones, the customer service manager, and Wendy Enriquez, shipping specialist (who doesn’t even have a voicemail set up) lied to us and/or simply quit responding to all communication. We purchased ONE heat/air unit. They charged us for two and sent both of them, even though we contacted customer service and told them the problem before the second unit shipped. Every customer service rep we’ve spoken to (Eric Willie, Gillian Jones, and Wendy Enriquez) has lied to us and/or simply quit responding to us entirely. We eventually disputed the charge on our credit card. Ingrams PROMISED to return our money and pick up their unit if we canceled the dispute. Like an idiot, I believed them. Now that it’s cancelled and they got their unit back they’re telling me they won’t refund our money for at least 2-3 months, because that’s their company policy, regardless of the fact that it was their mistake in the beginning. This is hands down, one of the worst companies I have ever had to deal with. They don’t answer calls, emails, or voicemails.
By the way, they pay unhappy customers to take down negative reviews on other platforms, that’s why they look like they have good reviews. I’d be happy to update this review if they decide to do the right thing and quickly refund the money they never should’ve taken from us in the first place.

Once I received my kit, I feared I had not gotten long enough line sets. I called customer service and expressed my concern and was assured that I could return & exchange for a longer one. Once I was reassured I returned to my project with an open mind and discovered that what I ordered was sufficient!

Thanks for great service. I bought my mini split between 4 and 6 years ago . Unit still works great .

Good communication and customer service. The delivery driver put the Mr. Cool Universal where requested.
The delivery took place through the Holidays and even in snow.

I placed an order for a Mini-Split it was shipped and showed up when I was told it would be on site, I could not be happier.

Pre order questions were answered completely. Ordering process on the telephone was quick and easy. Shipping was very fast. Will definitely use them again.

Customer service was great on ordering, super fast shipping, great product

A flawless purchasing experience. Matthew McKinney in Sales was responsive and helpful every step. I picked up the equipment rather than having it shipped, and he made sure it was ready and waiting. Will definitely do business with them again.

Call to make sure everything ok

They are very helpful and knowledgeable, I received my pellet stove and it is exactly what I wanted, thank you

Friendly knowlegeable, helpful, great service
Paul was great - Hickory
Loading guys careful
Thank you

I have purchased from this company many times. Great service.