This company is now called SCOTISH WIDOWS Share dealings. Help via chat is great. since name change there seems to be communication issues when requesting ISA transfers. before name change did not h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been with iWeb for many years, not sure how long. I originally moved to them based on cost, as I have very demands, no complicated transactions and no advice. I've always found them straight fo... See more
Company replied
I've used iWeb for years and everything has worked well. I am currently not very active in dealing and it's great that there are no regular account payments. I recently had a query on a transfer in f... See more
Company replied
I opened a Stocks & Shares ISA account with iWeb recently. It works well and the £5 dealing charge per transaction is reasonable. Chat service is very good and were able to answer all my queries regar... See more
Company replied
Company details
Written by the company
IWeb provides a simple way to trade shares online. We pride ourselves on providing a no-nonsense, easy to use platform with a low-cost, straightforward charges. IWeb is part of Lloyds Banking Group.
Contact info
United Kingdom
- iweb-sharedealing.co.uk
4.3
Excellent
746 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely garbage
Absolutely garbage, they closed my account without any notice, with my money lost in it, and said they can't reactivate my account and that I will have to create a new one. This means all my transaction details and money are lost. How is this firm still operating?
24 December 2024
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Zumba, we appreciate your feedback.
I’m sorry to hear that you are dissatisfied with our service, and the closure of your account.
We may look to close an account no longer holding any stock or cash, such as on the back of a full account transfer to a different provider or a dormant account (no transactions taken place over 12 months or more). While a closed account is not accessible to yourself through the online portal, we still hold transaction details on record should you require these.
I will feedback to the relevant teams clearer communication may be useful prior to such closures, to ensure transactions may be obtained online in future.
Please could you contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html), WebChat or via Telephone, so we can look to obtain any required transactions you may require.
Kind Regards,
Rachel
Fantastic company and online advisors.
Fantastic company and online advisors.
Hafsa was truly on the ball and friendly.
super easy and quick help via online chat.
one of the cheapest platform for investment.
20 December 2024
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review C Ganatra, we appreciate the very positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Doesn't allow you to trade all stocks
Although for the vast majority of trades the platform works well and they are easy to contact. They often decide not to allow you to trade certain stocks. Meaning you will miss out.
For example. They have decided that you can't trade Abbvie, which has gone up around 100% in 5 years and pays 3.7% dividend each year (at time of writing).
Abbvie, based in the US is one of the biggest Pharmaceutical companies in the world. A small number of their products contain cannabis which is illegal in the UK. However this is for medicinal purposes and unlikely to be illegal. I and many invest globally in stocks, it's not just about the UK.
It should be down to the individual as a customer to make the decision as to whether a company is immoral or high risk as a entity. This is subjective.
18 December 2024
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, Kelvin.
We have a strict trading policy which investments on our platform have to meet in order for our customers to trade them.
If there are any you'd like to trade which aren't currently available, please get in touch and we can check if we can trade them. It may be that they're not yet set up on our system, rather than us not being able to trade it.
However, I have checked and we are unable to trade Abbvie which you've mentioned as it does not meet our trading criteria.
I appreciate your point that it should be down the the investor to choose, but as a large investment firm, we need controls in place to protect our customers and ourselves.
Kind Regards
Charlotte R.
Online chat helpful and effective
Online chat helpful, quick and effective.
17 December 2024
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving such a positive review M Gav, we really appreciate the feedback.
Please feel free to contact us if you have any further queries.
Kind Regards
Charlotte R
Always helpful
Always helpful ! Nice and simple why use anyone else ⭐️⭐️⭐️⭐️⭐️
17 December 2024
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Mr Bell, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Only had a great experience with iweb
Only had a great experience with iweb. The site is minimal and allows me to check my investment once every few months.
Had a great experience with customer service who adjusted my cost basis from transfers. They are currently the best offering in terms of big name provider for security and low cost fees on ISA being 0.
Hopefully the new SIPP fees are competitive so I may use that function later once the financials of it make sense. I will gladly use the SIPP if the costs are lower than Dodl.
Overall simple interface to save costs and great for buy and hold investors AKA what everyone should be doing.
Stick to the basics and keep the costs low please.
15 December 2024
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Alex, we really appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Easy to use website
Easy to use website, friendly staff via chat or phone when needed & low cost. It does not have an app, but the services that do are more expensive so happy to have lower costs.
4 December 2024
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review JW, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Reluctant to pay out
I have had an iWeb SIPP for many years. I am attempting to obtain a pension commencement ("tax-free"), lump sum. So far, the process has taken two months. I have cash lying idle while they earn interest on it.
No one at iWeb (actually Halifax), will take any responsibility for SIPP-related matters. Their SIPP product is "administered" by AJ Bell, whatever that means, which allows AJ Bell to hide behind iWeb.
Update:
Within two working days of posting this, I received a reply to my complaint from the AJ Bell team and obtained payment. Maybe that was coincidental. Others can draw their own conclusions if they find themselves in a similar situation. No one at iWeb proper replied to the complaint I made to them.
22 November 2024
Unprompted review
Reply from IWeb Share Dealing
I'm really sorry to hear that you've been having a frustrating time trying to resolve your request relating to your tax free lump sum in your SIPP account. We're investigating the issues you have outlined and will come back to you with a resolution as soon as possible.
Liz H
Easy! I am satisfied with IWeb!
I am satisfied with IWeb. I find my account clearly displayed and easy to buy and sell. I like the additional savings and investment information they make available useful in managing my money. IWeb technology is reliable as I have not noticed any glitches in my account.
20 November 2024
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Nandish, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Excellent service
20 November 2024
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Robert, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Took months to move my pension
Took months to move my pension. Then iweb couldn't attach my pension to my existing account because they didn't have my middle name, which I would certainly have filled in. Their chat took ages, then directed me to phone, then no result, then hours on chat again with the operator purposely trying to mislead me about accounts. Still waiting with my money trapped and at a loss.
20 November 2024
Unprompted review
Reply from IWeb Share Dealing
I'm sorry to hear you're dissatisfied with the service you've received -both on Web chat and via the telephone service.
Whilst I appreciate this isn't an ideal scenario, we would need to speak to you in order to resolve your query and make sure you've got access to your money / account.
Please can you contact us via Web Chat or phone at your earliest convenience and we can look to sort this quickly and efficiently for you.
Kind Regards
Charlotte R.
Great assistance from Stuart at IWeb
Great assistance from Stuart, who is patient and very helpful to an amateur like me. Excellent customer support.
19 November 2024
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Michael. I’m pleased to hear that Stuart was able to assist with your query, I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries
Kind Regards,
Steven
Surprisingly good service
I had a simple query to resolve to do with an incorrect book cost after a share transfer, and they resolved it very easily and efficiently straight away with the online chat function.
15 November 2024
Unprompted review
Reply from IWeb Share Dealing
Thanks for such a great review Joel. I'm glad we were able to help resolve the issue regarding your book cost.
Please don't hesitate to get in touch if you have any other queries.
Kind Regards
Charlotte R
Simple and reasonable price
Just work, simple, reasonable price and effective. Just what I need.
13 November 2024
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, we appreciate the positive feedback and I'm pleased to hear you're happy the simplicity and cost of our service.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Poor communication.
Good deal on commission charges, however it dose not pay interest on money that is on deposit. So most people holding ISA monies not fully invested they are loosing out.
Very poor communication. No annual paper staments in post.
Very clumsy email notification.
When a trade has been executed. No mention of the name of the company or what you have bought or sold.
Just says your trade has been executed. Come on Halifax you should be able to do better than that.
12 November 2024
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Ravi we appreciate your feedback but I’m sorry to hear that there are some elements of our service that you’re dissatisfied with.
With regards to us not paying interest on cash balances, we keep our other costs low for our customers such as the flat rate dealing charge, no dealing commission on international trading, no platform charge and no annual account fee.
IWeb offer an online service so communications are by email as opposed to paper which is an efficient and more sustainable option. If you wish to order a paper statement, you can contact us to request this but there is usually an administration charge. If you have any accessibility issues you’d like to discuss, our team will be happy to talk through alternative options with you.
For security purposes we don’t give the specific details of the trade that has been executed, the email is a prompt to let you know to check your account whilst securely signed in.
If you’d like to discuss anything further, please could you contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html), WebChat or via Telephone, so that we can look to resolve this issue.
Kind Regards,
Liz H
Since Iweb and Halifax are the same…
Since Iweb and Halifax are the same share dealing service (Halifax has higher fees), can I transfer my Halifax account to Iweb and retain the Halifax trading history? If so is there a fee for doing this.
12 November 2024
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review David, we appreciate your feedback.
While both services are provided by Lloyds Banking Group, the services offer different functionalities and charges to each other. If you feel IWeb is the most suitable provider for your investment activity, you are able to request a transfer of holdings from Halifax to IWeb, which is free of charge.
While you are able to transfer the entirety of your holdings between providers, any account activity will only be accessible online through the account this happened in. If you require your trading history or any other account transactions for your records, please ensure to download and save/print these prior to having the transfer completed.
Once a transfer is complete and your Halifax account is left empty and dormant the account may be closed which would mean you can no longer access your online portfolio.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
Quick respond! appreciated.
My first time used chat service it's fast and simple, I really appreciated the team (Emily-Rose) respond to my issue very quick and polite, Thank you and Recommend!
6 November 2024
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving such a nice review.
I’m thrilled to hear that Emily-Rose was able to assist with your query, I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries
Kind Regards,
Steven
Very quick response to a query about my…
Very quick response to a query about my Stocks and Shares ISA, and I was reassured to know that advice was quickly available
6 November 2024
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Stephen, we appreciate your feedback.
Please feel free to contact us if you have any further queries’
Kind Regards,
Steven
Your reply is not helpful
If i contact you by any of the methods you suggested yesterday (and incidentally the email address you have supplied looks wrong - can't you even get that right?!!!), those teams will say they can't help with specific account enquiries, and will tell me to phone and go through to security to speak to an account adviser. This person will look at my account and tell me they can't see any problem from your end. They will not flag the problem and get it corrected for future. Your suggestions are just wasting more of my time.
They might offer to transfer the money for me. But this isn't what i want from an online account. I want to do it myself, whenever i want. Otherwise why have an online account? And why do i need a debit card registered with you if you always prevent me from using it? I am not alone on this. I have read other reviews - other iweb customers can't transfer money. Some have tried with more than one card, and still can't do it.
EDIT after reading S's reply:
NO NO NO
I already know from previous experience - if i contact you as requested, you will tell me there is no error your end, and you won't fix anything, so i will have exactly the same problem next time. It is your problem - you have some problem with debit cards - kindly get on and fix it. You do not need my specific details to do this
1 October 2024
Unprompted review
Reply from IWeb Share Dealing
Hi CS,
We are trying to help get this resolved for you as quickly as we can.
We have seen some issues with Natwest cards recently but these have been a standard decline, We haven't seen an increase which would have pointed to a wider issue.
We do also have a £400k limit on transferring in money, but your own bank may have a lower limit for which you would need to pick up with them about.
Unfortunately, we are unable to locate your IWeb details from your Trustpilot user name alone.
The email addressed supplied to you is for our customer relations team.
Please can you email me at ***********@halifax.co.uk and i will look into this issue for you.
Many thanks
Steven
I recentlycontacted IWeb regarding an…ISA issue
I recentlycontacted IWeb regarding an issue over webchat and even though it was out of normal working hours they responded promptly and resolved my issue.
I have used webchat before and the iWeb staff are always very knowledgeable and professional.
I recommend this service.
30 October 2024
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Cliff, we appreciate the positive feedback and I'm pleased to hear our webchat team were able to help you with your query about your ISA.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.