Stewart & Strauss Reviews 246

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Where to begin. I was looking to replace my old worn out varsity jacket and after googling found Stewart & Strauss. Well, what can I say they had exactly what I was looking for. So after much thoug... See more

Rated 5 out of 5 stars

The Stewart & Strauss family at Jacket Shop made a delayed dream come true by delivering an heirloom quality custom varsity jacket to a U.S. Army veteran. Upon leaving high school to start career of... See more

Company replied

Rated 5 out of 5 stars

Outstanding product & customer service. We had a slight mix up & CS responded by going well beyond my expectations. I wish I had a name to share but they are far too modest to single out exceptional... See more

Rated 5 out of 5 stars

Using the website I was able order a jacket (Letterman) for my graduating grandson. It took a very short time and from Michgan to Oregon in less then a week. It is perfect and very reasonable price... See more

Company details

  1. Streetwear store
  2. Clothing Shop

About Stewart & Strauss

Information provided by various external sources

For over 40 years, since 1977, we have been tailoring the finest quality varsity letterman jackets for high schools and some of the top athletes and celebrities worldwide. There is no minimum order and we ship to all countries around the globe.

Whether it’s only one jacket for your personal use or for your team, club, group or organization; we will custom make your jackets to your exacting specifications. Be unique … with our exclusive online ColorMe® assistant you can design your very own jackets in any color combinations under the sun.

Contact info

4.9

Excellent

TrustScore 5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered 2 varsity jackets from Stuart…

I ordered 2 varsity jackets from Stuart and Strauss and the qaulity is excellent . And I received my order in just 2 days , I'm very satisfied with the product I would definitely recommend to anyone looking for a wool and leather varsity jacket .

20 April 2019
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

James, thank you for the kind words and 5 star review. We really appreciate your comments!

Rated 5 out of 5 stars

Amazing customer service and quality…

Amazing customer service and quality products.

The jackets are of amazing quality and fit. The prices are also very convenient considering the craftsmanship.

20 April 2019
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thank you so much for the 5 star review. We appreciate your business!

Rated 5 out of 5 stars

Love the jackets, would buy again.

I ordered two customized jackets from Stewart & Strauss. I had wanted a lettermans jacket for years. Ordering was easy. I was able to design several jackets and print them out so I could look at them side by side and make my final decision. The size chart was accurate and had an illustration of specific measurements I should take. I had a question about the status of my order after purchasing my jacket. The team responded quickly with a specific schedule. When I received each order, both were exactly as ordered and fit perfectly. I believe my jackets will become more interesting as they become worn with age. If I ever want to replace them I won't put it off again, I will simply order a new one from Stewart & Strauss.

3 March 2019
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thank you for your review. We hope your jackets give you many years of enjoyable wear!

Rated 3 out of 5 stars

Prices

This site is so Amazing and espesially
with the mode build a jacket. I have seen so many good reviews for this company but i have never seen any comment about the prices. I think they are too expensive. I am from a country that the economics of my country isn't no well at all. I am student and my parents they try so hard to work and get money for my studies and grow up my little brother. I have designed so many jackets that i like so much and i will never buy them cause i don't have so much money. I hope in the future to see better prices or special prices for all the students in the world!! (sorry for my English)

26 January 2019
Unprompted review
Rated 5 out of 5 stars

5 star service every time... I’m a Jacketshop.com addict.

5 star service, superior quality jackets. No fuss easy to use web site to help you build your own personalised jacket. I have 3 and I’m about to order a 4th. In London right now it’s cold and freezing but I’m going out in just a T-shirt and my quilted Jacket. Just try sitting down, take a look at the site, build your jacket and don’t tell me they ain’t dope.. Keep up the great work Jacketshop.com I salute you...

24 January 2019
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thanks you so much for your kind words. Enjoy your jackets!

Rated 5 out of 5 stars

Service is Impeccable!

The team at Stewart & Strauss are focused on customer satisfaction. They go beyond what the average company would do to achieve complete customer satisfaction. After placing my customer order they responded back validating the special instructions. In addition, they sent an email just to double check the color of the stripes on the knitting was what I wanted and candidly had found an error I had made!
EXCELLENT COMPANY WITH GREAT PRODUCT & SERVICE

19 January 2019
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thank you so much for the wonderful comments :-) It has been a pleasure helping you choose the PERFECT jacket.

Rated 5 out of 5 stars

Absolutely top notch work

Absolutely top notch work! I’m a big fashion & quality guy and have many different high end clothing items, and NONE of them exceed the quality of S&S work and attention to detail. Would I recommend em... I’m ALREADY recommending them to everyone I know!
And I’m going to order another jacket in a different set of colors, just because!

14 January 2019
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thank you so much for your comments. We strive to be the best we can be!

Rated 5 out of 5 stars

Stewart & Strauss, outstanding jackets!

If you are looking for a letterman style jacket, look no further with Stewart and Strauss! I have ordered many jackets in the past including two more just recently. Stewart and Strauss Jacket Company is by far the best in the business! High quality material, fast delivery and outstanding customer service. Excellent jackets!

Thank you Stewart and Strauss.

Kevin D.

13 December 2018
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Kevin. Thank you for the wonderful review. We look forward to serving you again in the future. HAPPY HOLIDAYS!

Rated 5 out of 5 stars

Best jackets at Stewart & Strauss

Finest quality materials and workmanship. Perfect attention to detail. Jackets last forever.

Personnel at Stewart & Strauss are very friendly, always strive to serve, and accomplish due dates -without fail.

5 December 2018
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thank you for your comments. We are pleased to have been able to get your custom jackets to you in Mexico on time.

Rated 5 out of 5 stars

I had a great experience with Jacket Shop!

I had a great experience with Jacket Shop. I designed my own Jacket , it was easy and fun! The navigation from one place to the next was flawless. I have now received my grandson's jacket and it is beautiful, just exactly as I designed it! He is going to be so very proud to wear it! Thank you Jacket Shop Team!!

3 December 2018
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thank you for your kind words. It's customers like you who make us strive to be the best we can be. Happy Holidays!

Rated 5 out of 5 stars

Great looking Jackets!

I have ordered 5 different jackets for myself and 2 for my son. over the past several years by using the “build-your-own-jacket” feature. Each jacket came out exactly the way I wanted it to look. I prefer the Letterman Style jacket with the wool body and genuine leather sleeves so I can add my favorite patches to complete the custom design I am looking for. They fit great and I get numerous compliments on my jackets whenever I wear them. Stewart & Strauss Jacket Company is definitely the best company for great looking custom jackets.

Kevin D.

13 November 2018
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Once again thank you for your continued support. Send some photos for us to publish on our web site.

Rated 5 out of 5 stars

They build top quality jackets

They build top quality jackets. We purchased one for my son for Christmas and it was a great jacket and he just loves it. I liked it so well that I purchased one for myself

6 November 2018
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thank you so much for your review. We're happy that the tradition is being passed down (and up)!

Rated 5 out of 5 stars

Perfect Gift.

What's never mentioned in reviews of Stewart & Strauss jackets is the fun of designing an awesome piece of wearable art.
I got to create a jacket for a friend that had done me a huge favor & I based it on the business he shares with his brother. The colors matched their business cards & by using the script with a tail mode, I put the company name & description on the back & it just looked perfect.
On top of that, I was able to personalize it for my buddy with his name in an elegant script on the right side front which was such a cool touch.
Added to that was a patch on each shoulder that fit well with the nature of their business.
Stewart & Strauss's "Design-a-Jacket" mode gave me the opportunity to create what I feel was the perfect gift in the perfect situation & I honestly couldn't have felt better about the process or the end results. The quality of the custom made jacket was excellent.
My buddy loved it & that's what counts to me & it all came about due to Stewart & Strauss.
Thanks to those folks.

28 October 2018
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thank you for your wonderful comments and continued support of Stewart & Strauss.

Rated 5 out of 5 stars

This is the third jacket I have bought

This is the third jacket I have bought, the quality is amazing, and the customer service is brilliant, I will definitely be buying another jacket in the future.

25 October 2018
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thank you for your kind words and continued support!

Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. I looked up my son's school and clicked through to place the order on their website. I unfortunately assumed they had the correct colors for the school and that was not the case. Only personalizing we did was his name which could be removed from back of the jacket.. They also screwed up the words Football and put it on black on black in the front. I asked if I could return for the correct color jacket willing to pay shipping back, res-stocking fee whatever they wanted. Asked me to send images of the jacket they sent and also the correct colors so I sent pictures of various football players in their coats during our last game so they could see the vast difference in colors. Got an email today completely rude. Not our problem you or our responsibility to have correct colors for a school. No other words except - if you want the correct color jacket place an order for one and pay for it. Basically out $400. My son is Captain of the Football team and one of three since he is a triplet. Not only did they just lose me as a customer but I will go out of my way to make this story well known. When I find a good company I will leave that information so I can assist with others avoiding this poor customer service.

24 October 2018
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Hello Laura,

A full refund has been issued back to your account. Please allow 1-2 business days for credit to show on your account.

*Also, if you are still interested in placing a new order on our website, please remember that the image of the jacket you are trying to replicate actually has Natural Cream colored sleeves as well as feathering in the knit trim. This would have to be a custom order placed on our website by clicking on BUILD A JACKET. The jacket that you originally ordered is a stock item that has Gold sleeves and does not have feathering in the knit trim. You ordered a standard stock Black and Gold jacket. You need to order a jacket with Cream colored sleeves and feathering in the knit trim if you'd like to match the jacket in the image that you sent to us.

Again, we apologize for the mix up and misunderstanding.

Rated 5 out of 5 stars

I have never had such nice jackets

The Jackets arrived Today - I am very happy - I have never had such nice jackets - Last week i was in London at a lot of fashion shops and told everybody who nice and good priced your jackets are. - The Letterman Jacket of GANT has not so nice colours. It is in Europe only in Xl not in XXL possible to get and much more expensive.
Thank you very much
Andras Woernle

30 August 2018
Unprompted review
Rated 5 out of 5 stars

Love their Jackets!

I purchased a jacket for my daughter with no issues! Dash shipping and great price. She loves it so much we just purchased our second and when my son is ready I’ll purchase through them again!

24 July 2018
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thank you for your 5 star review and continued support!

Rated 5 out of 5 stars

Great quality and perfect style.

Great quality and perfect style.
Excellent service and stunning look!

10 July 2018
Unprompted review
Stewart & Strauss logo

Reply from Stewart & Strauss

Thank you for your kind words. It's customers like you that make our mission worthwhile.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look