Jack Henry Group Reviews 

i was in the market for a replacement car and saw a ford i liked at jack henry. i arranged a viewing and test drive with simon. i arrived,the vehicle was clean and showing its self off. i liked it and decided to purchase. simon made the process very easy. not at all pushy which i like . the small jobs agreed to be carried out were carried out and the car was delivered to me at my home a few days later. i wouldnt hesitate purchading from this company again. thanks again simon.

This Company was like a breath of fresh air. Totally professional, the car was exactly as described and arrived on time in immaculate condition. Great customer service from start to finish.

Very pleased with the service I received from. Jack Henry Group.
Simon was really helpful and answered all my questions honestly.
He gave me a good trade in price for my car .
My new car was delivered to me on the arranged day and is just as Simon had described it , I absolutely love my new car .

Top of the range car show room selling top of the range cars. Bought a Lexus luxury RX450H 2016 with only 40000 miles and part exchanged our 1999 Lexus LS400. Took an hour and fifty minute journey and arrived at this stunning showroom set in lovely grounds in the countryside. Simon on the sales team welcomed us and let us have time to look at the car on our own. After taking it for a test drive and Simon showing us the gadgets, tech etc. and it being in excellent condition as it looked in the photos, we were excited to go ahead with the purchase. Simon made us a coffee and went through all the options they offered with the car and made sure we understood the terms and conditions. We paid the initial deposit and the admin fee which included the delivery charge of the car. Simon did state at the beginning he was waiting for the alloys to be refurbished as there were a few scuffs on them which to us looked minor but we were happy to wait for the car to be delivered to us once this had been done (and we didn't have to make that long journey back to them again!). The following day Simon contacted us to let us know the date and time the car would be delivered to us and collection of our old car (as long as they had received full payment by then). Our new car was delivered as expected and all the paperwork for signature was explained to us as well as what happens next with the transfer of the vehicles.
All in all we are very happy with our purchase and thank you Simon for everything.

Recently traded in my BMW X3 for a Honda HRV and the process, communication and customer service were all fantastic! Very nice staff who welcomed me with warmth and ease, the whole process was efficient and calm and will definitely be recommending them to family and friends. Great display of cars, great customer service and great communication! 5 stars!

Had an excellent experience with Jack Henry Group! I was greeted with warmth and professionalism. The entire process, from browsing the impressive selection of vehicles to finalizing the purchase, was seamless and enjoyable. Their professionalism and genuine interest in ensuring I found the right car truly stood out. Beyond the sales experience, the after-sales support has been equally impressive. I am delighted with my new car and confident that I made the best choice in choosing Jack Henry Group. Without a doubt, I will be recommending your dealership to friends and family looking for a reliable and reputable car dealer.

Avoid - poor communication and a good way to waste a lot of time.
Jack Henry agreed to buy my car in early June. I am still waiting and currently being ghosted at every attempt to make contact.
After waiting nearly 2 weeks for communication and arranging a time arranged collection they arrived nearly 3 hours early (I pointed out I was with patients that morning). I rushed out of work but they would not wait, saying they would collect within the next week.
That was 4 weeks ago and they have still not been in touch. No response even to say they no longer want the car, leaving me in limbo not knowing whether to break the agreement and re-sell or wait for them to return my calls.
I cannot recommend.

Excellent car. Really pleased. Delivered as described and a good price. Can recommend. A straight deal in what can be a murky market place.

Just amazing, I bought a car from here 3 years ago and had the best service so came back to buy another car and they offered more for my part ex than anyone else, buying the new car was very smooth and a very good experience overall. Highly recommended and would only buy cars from here now on ! What a great experience. Simon is also a very experienced sales man, efficient and on point with it.

Great comms. A car is probably the second most expensive thing you will ever buy. Simon was available via the phone, email and WattsApp whenever I had a question - even on his day off. Nothing was too much trouble. Really delighted.

Very pleased, also, with the turnaround and px value provided for my existing, now ex, car.

Very professional company who purchased my car via auction. Jack rang to arrange prompt payment and collection of my car - by a very courteous and efficient driver.
Would highly recommend.

I’ve just brought my forth s class Merc from Jack Henry tonbridge Kent, dealt with a salesman by the name of paul smith who was honest, polite and went the extra mile for me, car was like new when I collected it, premises clean and tidy, definitely will buy my next car from them and recommend to anyone.

I don't do reviews really but I bought a car from Jack some time ago and can say that they were very professional, the car is excellent quality after owning the vehicle (Range Rover sport) for some time apart from servicing all this vehicle has cost me is a battery proof of the quality of vehicles sold at Jack Henry Group Thankyou!

I recently purchased a £50,000 car from them it was supposed to be serviced and valeted before delivery it arrived dirty inside and not serviced I also purchased the special Ceramic Coating outside on the paintwork and inside on all panels, dashboard and seating, the outside had long term grime on the body it had not been cleaned before any Ceramic Coating was applied if any. The inside was dirty and marked so had also not been cleaned no sign of any ceramic coating anywhere I was also told it had no advisories, checked mot advised front brakes needed changing after a bit of wrangling they did pay to get them changed but the rear tyre was down to 2-3mm on the inside and the nearside front tyre was also down to 3mm on the inside. I have just had a service done all Fuel, Diesel and cabin filters had to be changed showing on the service scan so not serviced by Jack Henry Cars and also advised the rear tyre should be changed as bordering on illegal the first garage that done the brakes also told me this but Jack Henry Cars wanted me to pay for a report confirming this before they would do anything about the tyre but their policy was no car left them with tyres under 4mm of tread must have missed mine the second garage that done the service told me as the mot had only been done 6 weeks ago and I had only done a very small mileage since, if they had done the mot it it would definitely have been an advisory to change it and the front tyre an advisory so my advice stay away from Jack Henry Cars I also took the car to a professional company who do Ceramic coating they could not find any evidence mine had been ceramic coated inside or outside when I asked about the coating before it was delivered I was told it was being done the day before delivery and funny enough that was a bank holiday Monday ?
Update 24-06-2023
I originally purchased a Ceramic coating option with the car I do not believe it was carried out correctly if at all I contacted Jack Henry and was told to claim off the Warranty
Regarding the Ceramic coating I am confused why should I be claiming from the warranty. I purchased along with the car a Ceramic Coating Service and warranty costing £399.00, from you, I paid you, I believe it was not carried out correctly from indications of parts of the body work and certainly the interior there is no bubbling effect when it rains as it is supposed to for protection if ceramic coated my point is the original coating was not done correctly so it should be up to you to sort it out and correct the original Coating if it was even done, as I paid you £399.00 for the Ceramic coating.
Be very aware of this company they claim to have carried out options that you pay extra for when in fact as it was an online purchase they did not and are not willing to correct their failure, before you part with any money be very careful to check you are getting what you pay for.

I recently purchased a car at JHG.
The staff were extremely helpful and made the whole experience incredibly straightforward.
The card I purchased was exactly as described.
I was extremely happy with the service that I received.

A really efficient and professional service.
JHG were really responsive to all of my questions and delivered the car to me swiftly and on time.
They deal with very high quality vehicles.
I’d certainly use them again.

I found the car on line and contacted Jack Henry Group. I originally spoke to Simon, who was extremely helpful and answered all my questions. I live approx 280 miles away, however, my Sister lives 3 miles from their show room and was good enough to go and view the vehicle. After she called me and said she couldn’t find any faults with it I went ahead. As I had never purchased a car on line before I was quite nervous, but had no reason to be. I contacted the showroom a couple of times and spoke to Simon, Jack & Paul who kept me up to date. The car was delivered by Bob who took me through the admin and money transfer (again polite and helpful). I have had the car a week and love it.
In brief: This is a dealership that deals with high end vehicles selling to customers with high expectations, who expect the car they were promised and the service they expect. They exceeded my expectation, and I would highly recommend. Thank you to everyone at Jack Henry, and next time I visit my Sister, I will be calling in.

I sold my Range Rover 2019 through Carwow online auction and Jack Henry Group was the winner. Jack Fowler has been brilliant through the whole process, very honest and efficient. I would rate him and his company 10 out of 10. I will definitely contact Jack Henry Group again in the future when I need to upgrade my car.

Just traded in a Range Rover Vogue Autobiography for a Porsche Cayenne GTS with these guys and had nerves about trading in, but when the Porsche arrived it was stunning

Buying a car at distance on trust is always a gamble , not in this case , the car was better than expected , faultless service from Simon , the delivery by Glenn was professional and well coordinated to suit my diary

10/10 for service across the board

Excellent service and thank you for handling things so professionally.