Jack Henry Group Reviews 

The team were extremely polite and professional. Simon managed to fix a small MOT issue the vehicle without hesitation, and then delivered to my address for the inconvenience around my workday.
Would highly recommend.

They made my purchase very easy with a top part exchange allowance. The salesman Simon was extremely helpful and very understanding as I needed the car delivered 👏 Top Man.

Simon was great, allowed us to look at the car and take a drive without any hassle, there were issues with the car, some scratches and some damage to the boot carpet. There was an issue with the drive mode not wanting to change while driving (turned out to be not enough fuel) and teh wheels needed doing. Everything was taken care of, and the car looked fantastic when they delivered it, drives like a dream. Can't recommend these guys enough. Brilliant service and hassle.

Great service from Simon Ward at Jack Henry . Really pleased with the car , the service and communication

Simon dealt with us when we brought our new car, he was so helpful start to finish and made the whole experience so comfortable for us. He wasn't pushy and made us feel very welcome. He was very informative with all the details especially as we travelled nearly 3 hours to see the new car and called quite a few times In advance to ask numerous questions. We Would definitely buy from Jack Henry group again as we find them very trust worthy and not pushy for us to buy their cars unlike other dealerships. Great service thank you so much.

An extraordinary and unique experience, the quality and range of cars is fantastic. It gave me confidence in dealing with Simon he was amazing when purchasing my BMW jack Henry went the extra mile . thanks Cliff Jeffery .

I recently bought my beautiful new car from this dealership and I have to say I can’t fault the service.
Simon went above and beyond to facilitate a smooth and stress free purchase whilst at the same time being extremely patient - there were several hiccups my end!
I drove away a very happy customer - he assured me their after sales service including the extended warranty issues is easy to use, just a phone call away. I have not had a body chip or a damaged alloy/tyre as yet but I have no doubt I will be dealt with in the same professional and courteous manner.
Thank you Simon, I would recommend you & the group in a heartbeat. 5 Stars!

Brilliant customer service lovely people to deal with will be back in the future to purchase more would 100% recommend simon was great from start to finish went out of their way to help with anything possible car arrived as described and would like to thank bob on delivering the car for me as well top bloke

Dealings with Jack-Henry Group was good until I received the car and found out I had been sold a car that was not up to scratch. I was exporting this car to New Zealand. Being on the other side of the world, I was relying on the integrity of Jack-Henry Group. In fact their reviews was the main reason I approached them. They were very helpful, sending photos and videos of the car, but none of the underneath of the car. It was a RRS SVR 2021 and had only done 15k miles. I asked them to confirm under the car was good and was assured this was the case! The deal was done and the car shipped to NZ. When it arrived, NZ compliance processed the car and failed it due to structural rust and also under limit brake rotors. Jack Henry tried to tell me it would pass MOT in the UK. Regardless, as you can see from them photos, for a near new 2021 15k miles car, this was in very poor state. I had to spend thousands of pounds to rectify. Jack Henry offered £432, less than 25% of what I had to pay to fix. Be very wary if you are not able to inspect the cars. I wouldn’t trust Jack Henry Group not to take advantage. I would never have purchased this car had I seen the amount of rust. Jack Henry just responded to my google review saying the rust is due to the shipping!! Seriously! 6 weeks in a container causes this amount of rust? Amazing brand new cars from the factory don’t turn up all rusty! Two stars instead of one, simply as they did respond and prior to this issue, they were good to deal with…

Can’t seem to add photos to this review. Car was purchased in July. After months of communications, Jack confirmed their best offer of compensation Dec 2nd 2024

My wife and I change our cars quite often, so after a lot of hard work, we decided to treat ourselves to a Range Rover Vogue. I had a very specific idea of what I wanted in terms of specification and price, so finding the right one took some time.

Over the years, we have purchased vehicles from various dealers, including Land Rover themselves, and I have come to realise that when buying a luxury car, the experience is just as important as the car itself. That is why customer service plays such an important role for me. When I came across a Vogue listed by the Jack Henry Group on Auto Trader, I was immediately impressed by their selection, the quality of their vehicles, and the positive reviews. One name, Simon, seemed to appear frequently in the feedback, so I decided to ask for him when I called.

From the very first phone call, Simon was an absolute gentleman. We spent about thirty minutes discussing the car, and he was incredibly helpful and pleasant, without a hint of pushy sales tactics. I felt reassured that this was the right company to do business with. Excellent reviews, a great car at the right price, and a professional yet friendly approach.

We quickly agreed on a deal, and I left a deposit over the phone. Although they offered delivery, I preferred the old school approach of visiting the dealership myself, plus it was a chance to surprise my wife. When we arrived as a family, the dealership had a calm and welcoming atmosphere, beautiful workplace I must say! which made the buying process even more enjoyable.

Simon greeted us warmly and handed over the keys so we could inspect the car. It was exactly as advertised, immaculate and in perfect condition especially for a used car. Within twenty minutes, we had finalised the deal. In fact, it took longer to sort out the baby seats than it did to complete the purchase!

For someone who changes cars regularly, I can honestly say this was my best experience to date. The professionalism, attention to detail, and customer-focused approach left a lasting impression. Simon even followed up after the weekend to ensure everything was going smoothly, which was a thoughtful gesture that really stood out.

Overall, it is a ten out of ten from us. A top-notch experience with a fantastic team. We will definitely be back. Keep up the great work!

Best wishes,


Adnan

Fantastic from start to finish I have to say simon was spot on kept in contact the whole time made the while process very easy... highly recommended

Vehicle as described Simon was professional and organised throughout the buying process

Commendable service all round. Our comms about car search started with a casual call which was answered by Jack. He explained the process on filtering out cars from their portal before paying a visit to their showroom.
On our visit to the showroom, we were received by Simon. Simon answered all our questions; he was thorough professional in his approach and made us aware about all possible options of purchase and warranty.
We must admit it was a smooth buy easier than any other purchase as we finished the whole process within half an hour. Simon took cognigence of our requests and car was delivered in perfect condition within a week. Couldn’t have been happier with my experience and ultimately my purchase.

Simon was Professional all the way!! When I purchase my cars all I ask for is professionalism and honesty I got both Jack Henry group and Simon thank you.

Great thanks to Simon & the team at Jack Henry Group. Great Welcome with excellent service from start to finish. Highly recommend , wouldn’t hesitate to use this company again in the future

I can’t recommend Jack Henry Group enough, especially Simon, who made purchasing our car a seamless experience. I am very pleased with the communication with Simon, from viewing the car to picking it up. On collection, the car was in a perfect condition and I am very happy with the purchase. Highly recommended!!!

Great efficient service. Happy with the new car I have purchased. Simon was extremely helpful and professional when assisting me with my purchase. I highly recommend this garage.

The buying experience with Jack Henry was a very easy and pleasant one. Simon was extremely welcoming and accommodating. We were given freedom and time to wander around a couple of cars and test drive (which were both nice and clean for viewing). Then when back in the office, there was no pressure or rush. Easy purchase. When the car was delivered a few days later, with noted issues sorted, the delivery guy was an absolute gentleman. Even had cleaning kit just in case. Many thanks. Cheers Carl

Excellent service, a beautiful place full of unbelievable cars, thank you Gentlemen for my beautiful car, 100% the car i was expecting to see and buy.

Kind regards Georgios Nyfoudis

I have purchased range rover sport from Simon from Jack henry group, he was pleasant and we actually drove of with a new car within 1hour. Car is fab!!! Comfort first class. If need a new car they be my first choice to check their stock. Thank you guys for great experience we gone through together