Jack in the Box Reviews 147

ordered online 3 weeks ago. when I got there, woman tells me that they don't have milkshakes which I've already paid $4.99 for. she doesn't offer a solution. I ask her why she won't give me the $4.99 back and she says I have to contact the Jack in the Box app. I do this and nobody ever replies. today I got an email from Jack in the Box asking me if I am satisfied with how they handled my issue. I checked the box that nobody ever responded at all, which I'm imagining now is probably what happens to anyone who has an issue. How are they still in business?

Wish I could give 0 stars. I used to love JITB but the last few times it’s been terrible. Their prices have skyrocketed and yet the burgers have shrunk and are super dry, they always mess up the order. Just not worth it. Tried them for the last time to night. Burger King and carls are WAY better if you’re needing fast food. Delicious and actually get what you pay for.

Jack in the Box waters down their sodas. Every Jack in the Box locations I have visited in Southern California has the new soda machine that offers many different types of soda from touching the screen, but compared to every other fast food place or movie theater that has the same type or similar machine, only Jack in the Box sodas have barely any taste. I thought these cartridge based machines were all programmed to mix the sodas to taste just like the syrup fountain machines, but Jack in the Box is altering the mix most likely to maximize the flavor cartridges and save money. On top of this, only Jack in the Box has the highest rate of messing up my orders no matter how many times I have to repeat it, the most unfriendly employees and service all of the drive thru customers before me even though I placed my order way before those customers even arrived. I rarely go to Jack in the Box now and only stop by when the Carl's Jr and Taco Bell nearby haven't opened yet and I'm starving after work and I'm almost home. Jack in the Box needs to focus on training their employees rather than making a new commercial every few weeks.

Jack in the box sucks ass and their customer service sucks even more ass. Them asses owe me over 80 dollars in online orders the past year from ordering online and getting there and them mentally incapacitated people told me that they don’t have what I ordered or that their computer system is down so I wait to get a refund which I never get. So honestly screw Jack in the crack eat a dick up is what I say.

CAN WE PLEASE GET A JACK IN THE BOX IN SPRINGFIELD, MISSOURI? I HAVE GROWN UP ON JACK IN THE BOX WHEN LIVING IN TEXAS AND NOW HAVE TO DRIVE TO ST. LOUIS OR KANSAS CITY AREA FOR JACK IN THE BOX. WE HAVE WHATABURGER EVERYWHERE NOW ARPUND US SO PLEASE PLEASE BRING US A JACK IN THE BOX! THANK YOU.

Sullivan, MO
I don’t think I’ll get food poisoning since I spit out the bite of so-called taco that must have been made a week ago.

The Jack in the box in Hendersonville NC, has bad service and it is disgusting. The management sucks and never gives the employees the respect they deserve.. My friend that works there really told me the worst. And I really don't understand why that hell hole is still open.

The jack in the box on Washington is so terrible. Went there today, it was only one person working, no manager on site. I will not return to this site and again. Sorry Jack in the box in Beaumont.

Great ! 👍🏼 drive thru experience made my food taste better when I didn’t have to deal with groggy atititudes I went to a jack in the box city of San Bernardino 495 N D st
Young lady with 3 stars on her face GREAT customer service thank you evelin

Horrible app don't waste your time I've ordered so much and gained so many points, that could never be used!!

Horrible service! I went at Jack in the Box which is located at 419 Lodi Eve around 7:30 am. I was doing a drive through . The guy was very rude on the phone. He said he couldn’t hear what I was ordered! My order was very simple! “ two large fries and one crispy chicken ! He told me to lower my window ! Surprisingly when I told him that my window was down, he was able to hear that😳! I decided to go by his window and place my order from there May be he can read my lips! That was every worse! He started to interrogate me! With his red eyes and mean voice he said if I don’t include a soda in my meal then that is not the menu that he can give me! I decided to leave without getting anything! My question is, if this mature male doesn’t even have an ounce of customer service , what’s the point for him to even show up at work? He should find a job which will allow him to humiliate and undermine his customers! In my opinion, this guy is there for a wrong reason.

Yes I ordered $39 worth of food and they left out my $7.99 grilled chicken sandwich and it's pretty close to my house the Jack in the Box off of Ben White Austin Texas that I just drove right back and the window was closed up and there was cars there and I tried going through twice but nobody answered the speaker very dissatisfied with this place horrible service! By the way when I got there it was only 9:40 so I'm guessing they closed early cuz no place closes at 9:40 and I thought Jack and the box was supposed to be 24 hours

Love the tiny loaded tacos! A flat box would enable them to cover each evenly with lettuce and cheese and sauce instead of piled on the top!

The new app is a nightmare. However .. here is what isn't. On the Door Dash app they offer any sandwich the option of " no bun " and it comes lettuce wrapped. Why is this such a big deal ? If you eat gluten free like I do , it matters. My Jack makes no mistakes on orders, offers lots of customization , has the second best Coke fountain mixture , ( McDonalds is #1 ) and offers new stuff all the time. Do I wish they would add some more GF items like fried zucchini like Carls but GF ? yes. Should they add a smoothie like McDonalds ? yes. Should they offer egg bites like Starbucks , yes. For now though, if you are eating fast food , I say Jack tries hard to make things fun and gluten free.

This is the Jack in the box at 6501 grapevine highway in North Richland hills.

I ordered a Texas double Jack with tomato, extra onion, extra lettuce, and no mustard. I received a Texas double Jack with meat cheese and a bun. The onion rings, which are normally tasty and fresh, arrived cold and hard, as if they were fried, and then fried again to warm them up. I suppose it is possible the onion rings had just been sitting around for a while at the restaurant.

The same thing happened to me 2 weeks earlier on or around October 14th, at the store located at 1491 precinct line road, in Hurst texas.

On that particular order I complained to Jack in the box, just like I did with this order, and I received a canned response from Jack in The box, the same canned response for both complaints. It goes as follows...

Thank you for sending us your feedback. We value your comments and are committed to providing awesome experiences for all our guests.

A Jack in the Box representative will be reviewing your feedback. If you provided feedback about a specific restaurant location, your feedback will be sent to the appropriate district manager or owner/operator. This same person would also contact you if you requested to be contacted about your feedback.

Thank you and have a terrific day!

The Jack in the Box Guest Relations Team

This canned response isn't signed with anyone's name, no identification of any kind, I'd like to add also no one has ever contacted me from Jack in The box to try to correct the issue.

You decide which title fits, corporate monster or local fast food restaurant.

Thanks for listening.

P. S. I set the date of experience for October the 31st, I've tried to correct it twice, apparently trustpilot is not getting that correct, keep that in mind.

Went to the Ina and freeway store in Tucson and ordered 4 monster tacos. Was told I could not have them unless I ordered something else. There was nothing I saw stating there are "CONDITIONS" for ordering MT's. Is not mentioned on the TV ads either.

I received the app now there's just a blank white page. For that I am no longer coming back to Jack in the Box ever ever again.

The new Jack In The Box app. is not great at all! Why change it to something stupid? The old app. was great. I’m not so sure about what other stupid decisions they’ve made recently. Lost confidence in the brand because of the new app. !

Terrible customer service on 4th plain in Vancouver WA. Rude attitude when asking any questions.